Careers - Ontario Ombudsman

WE'RE HIRING!

Would you like to work with the Ombudsman? The number of organizations we oversee has more than doubled in recent years, and complaints to our office are increasing. We’re expanding to be able to help more Ontarians than ever before. Read what people say about working here.

We handle more than 25,000 complaints every year, and numbers are growing. We are looking for skilled, empathetic, compassionate people to join us as we work to assist Ontarians navigate government bureaucracy. We resolve cases about government organizations (like ServiceOntario, OHIP, the Family Responsibility Office, correctional facilities, and social services), tribunals (such as the Landlord and Tenant Board), municipalities (by-law enforcement, for example), school boards, and universities, as well as cases related to child welfare, and complaints about access to French language services.

Take a look at our link opens in a new tabcurrent opportunities, including open roles for Early Resolution Officers and Investigators. If you have questions about any of our job postings or if you require an accommodation during the application process, please contact us at careers@ombudsman.on.ca.

Current Opportunities

Careers with the Ombudsman's Office

Closed Caption enabled in French and English

an employee of the office of the Ontario Ombudsman

Do Meaningful Work

The Ombudsman is an independent, impartial office of the Legislature that resolves and investigates complaints about Ontario government organizations, broader public sector bodies, including municipalities, universities and school boards, child protection services, and compliance with the French Language Services Act. We help thousands of people cut through government bureaucracy and red tape to resolve serious problems.

The issues we look at, from newborn screening to cancer drug funding to services for people with disabilities, are interesting and complex, affecting millions of people in Ontario. You'll play a role in improving how these programs are delivered.

two employees of the Ontario Ombudsman going over documents at a meeting table together

Find Your Stride

Be part of a team that values your energy, problem-solving skills, and out-of-the-box thinking. We look for people who are simultaneously empathetic and analytical, who think on their feet, and who are keen to innovate.

Employees of the office of the Ontario Ombudsman having a meeting

Challenge Yourself

We take more than 25,000 complaints every year. Our team members are flexible and adaptable, efficient and innovative. Every day, they interact with colleagues, complainants, and public servants to resolve issues effectively.

If you're smart, resourceful, and interested in making a real difference in the lives of people in Ontario, you should work here.

PROGRESSIVE WORK ENVIRONMENT

We pride ourselves on our highly charged, dynamic workplace. Be part of an organization that stays ahead of the curve with leading edge technology and an emphasis on creative thinking.

We offer excellent benefits (including generous maternity and parental leave), work-life balance in a hybrid work environment, and opportunities for training, personal development, and growth.

What People Say About Working Here:

“I am passionate about language rights, which directly translates to my interest in our mandate of protecting the language rights of Franco-Ontarians. We are making a difference in the lives of Francophones in Ontario.”
Katherine, Investigator, French Language Services Unit

“My job is to ensure people are treated the same as everybody else, and with procedural fairness. Maybe they’ve exhausted everything else, or they don’t know that there are additional steps they can take to solve their problems, and I’m able to help them. The government can be a black box to people – I can help by shining a light.”
Victor, Early Resolution Officer, Generalist Unit

“Our Office provides a critical service for the people of Ontario. The Children and Youth Unit has a special role to play, because we take and resolve complaints from young people in care. We want them to know that they have the right to contact our Office, and that we’ll help them and give them an opportunity to be heard.”
Maxim, Early Resolution Officer, Children and Youth Unit

Send Us Your Résumé

We're always accepting résumés. Take a look at our This link opens in a new tabcurrent opportunities. If you have questions about any of our job postings or if you require an accommodation during the application process, please contact us at careers@ombudsman.on.ca.