Children & Youth

OFFICE CLOSED DUE TO COVID-19 CONCERNS
– HOW TO REACH US –

Our office is closed, but we remain committed to helping Ontarians. Our staff are working from home and will do their best to respond to calls and emails. During this time:

-We will respond to calls from children and youth in care (leave a message at 1-800-263-2841 or 416-325-5669)

-Complaints can be filed via our online complaint form or by email cy-ej@ombudsman.on.ca

Message from the Ombudsman

Overview

The Ombudsman can take complaints and conduct investigations about services provided by Ontario children's aid societies, foster homes, group homes, secure treatment facilities or youth justice facilities.

We can:

Answer questions
Handle complaints
Investigate problems
Help find or recommend solutions
Promote and protect the rights of children and young people

Young people who are experiencing a problem or concern, or who have questions about their rights in care, should contact us immediately for assistance. Adults, service providers and whistleblowers can also contact us for assistance.

We can also resolve complaints about other government and broader public sector services that affect young people - such as school boards, colleges and universities, provincial student loans, health, social and developmental services, or the Office of the Children's Lawyer. It is best to contact us if you think you might need help. If we can't help directly, we will refer you to someone who can.