Current Opportunities

The Administrative Assistant will provide administrative support to the Early Resolutions Managers and their staff and, serves as back up to the Records and Archives Technician and Receptionist.  Responsibilities will include opening complaints, drafting and sending correspondence, data entry, coordinating and supporting meetings, organizing travel and/or accommodation arrangements, conference registration, maintaining supplies and equipment, and various scheduling duties.
 

About you

Successful candidates will have the following:

• A minimum of two years’ experience as an Administrative Assistant providing support at the managerial level in a similar organization

• Working knowledge of drafting and formatting correspondence in Microsoft Word, setting up, tracking data, and manipulating Microsoft Excel spreadsheets, preparing and editing presentations in Microsoft Power Point

• Attention to detail with strong editing and proof reading skills

• Experience working in and providing support within a professional environment

• Hands-on experience working with an information database

• Ability to prioritize work and multitask

• Takes pride in the efficient functioning of a team and department

• Ability to problem solve typical office environment issues

• Knowledge of government organizations and their administrative processes

• Ability to communicate orally and/or in writing in French will be an asset

 
This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals. You will provide support to the organizational mandate which contributes to systemic change and improved public policy and administration for Ontarians.

Under the direction of Senior Counsel, the Articling Student will manage a caseload of files. During your employment at our office, you will be involved in all facets of our work and will provide a range of legal services, including legal advice and research, investigation of complaints, legal representation, policy development, and outreach.  
 

ABOUT YOU

Successful candidates will have the following:

• Completion of the prerequisites required to participate in the Law Society of Ontario Articling Program

• Demonstrated interest and competency in Administrative Law

• Balanced legal background including education and hands on experience, paid or volunteer, which includes working with clients and researching legislation and issues

• Superb interpersonal and analytical skills

• Self-starter with a proven ability to work independently and within a team

• Familiarity with social media and new technology is an asset

• Proficiency in French would be an asset

This is a unique opportunity to develop your hands on legal skills by working with a team of legal professionals dedicated to administrative fairness.

Read more about the articling experience at Ombudsman Ontario here.

Candidates will be paid at the rate of $1,285.25 per week.

All applications should include:

• Cover letter detailing your interest in our office and your related experience

• Detailed resume

• Writing sample

• Law school transcripts

As part of the Early Resolutions team, you’ll be the first contact for people coming to the Ontario Ombudsman’s office with complaints about the Ontario government. Early Resolution Officers (EROs) triage and analyze complaints to clearly identify issues and determine how to resolve them or when to escalate them. EROs must be able to capably frame issues for escalation and for regular reporting to senior management. Each ERO manages a caseload of files, as well as assists with trend analysis to identify complaint patterns and potential systemic issues. In addition to receiving complaints by email and letter, EROs use their active listening and interviewing skills to take complaints over the phone and in person, at times dealing with complainants who may require special accommodation, or who may be frustrated and distressed by their experience with different government organizations.

This opportunity will appeal to people who are keen to develop innovative solutions within a structured framework and while respecting existing processes and procedures. Successful candidates are both analytical and empathetic, and enjoy working independently as well as collaboratively. Opportunities to work on complaints in French for bilingual candidates.
 

About you

Successful candidates will have the following:

• A minimum of two years experience providing intake and complaint handling services in a similar organization

• Post-secondary education in social sciences or law

• Demonstrated experience in analyzing and identifying issues without injecting opinion or acting as an advocate

• Ability to bring innovative thinking to an issue, while working within a prescribed framework

• Capable of multitasking, balancing the need to resolve issues quickly with an effective and thorough analysis

• Demonstrated ability to communicate with individuals who are distressed, emotionally distraught or who may require special accommodation

• Excellent verbal and written skills, and ability to communicate effectively and efficiently with individuals at all levels

• Self-starter with a proven ability to work independently and with a team

• Preference will be given to candidates with experience related to provincial government organizations including boards, tribunals and agencies

• Familiarity with social media and new technology is an asset

The Executive Administrative Assistant will report to the Deputy Ombudsman, providing administrative assistance on a wide variety of complex and sensitive issues and tasks.  He or she will also support the Director of Investigations and the Director of Early Resolutions as required, and serve as back-up support to the Executive Administrative Assistant to the Ombudsman.  Responsibilities will include supporting the Deputy Ombudsman with administrative tasks including scheduling and coordinating meetings, reviewing and managing incoming and outgoing communications, coordinating travel and accommodations, drafting and finalizing correspondence, organizing events and handling calendar management.
 

About you

Successful candidates will have the following:

• University degree in a discipline related to the work of the office (social sciences, public administration, business, law) or equivalent experience

• A minimum of three to five years’ experience providing administrative support at the executive level in a similar organization

• Experience working with senior public sector and/or government officials and exposure to the workings of provincial government

• Excellent organizational skills with ability to prioritize work and multitask

• A high level of discretion and judgement

• Strong interpersonal and communication skills

• Collaborative, team approach to work

• Knowledge of government organizations and their administrative processes

• Proficiency in French would be an asset

 
This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals. Your executive level support will assist in enhancing the organizational mandate which contributes to systemic change as well as improved public policy and administration for Ontarians.

Investigators in the Children and Youth Unit at the Ontario Ombudsman are responsible for both leading and working as a team on various investigative files relating to services provided by children’s aid societies (CAS) and residential licensees. As an investigator, you will be accountable for investigations from inception to completion, which includes identifying issues, interviewing witnesses, and gathering and analyzing information, as well as writing clear and comprehensive reports. Your work will play a crucial role in the development of the Ombudsman’s recommendations to promote respect for the rights of children and youth and improve services in the child protection system.

This opportunity will appeal to investigators who are keen to be part of a world-class investigations team that deals with administrative fairness and maladministration issues affecting the rights of children and youth.

 

ABOUT YOU

Successful candidates will have the following:

• University degree in a field such as law, psychology, political science, public administration or an equivalent combination of education, training and experience

• Preference given to those with 2 or more years experience in conducting investigations in an administrative oversight or similar field

• Demonstrated experience in developing and executing investigation plans

• Well-developed research and analytical skills

• Experience preparing well-written, detailed reports

• Working knowledge of the Child, Youth and Family Services Act, Ombudsman Act, Ombudsman Ontario jurisdiction, government and its structures

• Working knowledge of the child protection system in Ontario, as well as provincial government organizations, boards and agencies relevant to children and youth in Ontario

• Proven ability to interview children and youth, as well as individuals at all organizational levels, as well as strong interpersonal skills, including the ability to manage and defuse emotionally-charged situations

• Ability to exercise good judgement and common sense, and is accountable for decisions

• Capacity to work effectively in a team-based environment, and be open to consultation and collaboration in determining appropriate solutions for complaints and inquiries

• Demonstrated commitment to quality in service delivery and application of administrative fairness

Duration: May to August 2020
Team: Legal
Reports To: Senior Counsel
Salary Range: $18.40/hour

Under the direction of Senior Counsel, the Summer Law Student will have the opportunity to support initiatives that resolve systemic and individual issues for the citizens of Ontario.  This work can include legal research and writing, and assisting our legal team with complex cases, including conducting complaint reviews and investigations.

This opportunity will appeal to individuals who are intrigued by working in the public service. Successful candidates are those who enjoy collaborating with others while working independently to fulfill their responsibilities.  

 

ABOUT YOU

Successful candidates will have the following:  

• Successful completion of the second year of law school

• Demonstrated interest and competency in public service, administrative, education and/or municipal law

• Legal experience in either a paid or volunteer capacity

• Demonstrated experience researching legal issues using a variety of sources

• Superb interpersonal and analytical skills

• Self-starter with a proven ability to work independently and within a team

• Familiarity with social media and new technology is an asset

• Proficiency in French would be an asset

This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals.   

 All applications should include:

• Cover letter detailing your interest in our office and your related experience

• Detailed resume

• Writing sample

• Law school transcripts