Current Opportunities

Bilingual Investigator - French Language Services Unit

Investigators at the Ontario Ombudsman are responsible for both leading and working as a team on various investigative files. As an investigator, you will be accountable for investigations from inception to completion, which includes identifying issues, interviewing witnesses, and gathering and analyzing information, as well as writing clear and comprehensive reports.

As part of the French Language Service Unit team, your work will play a crucial role in the development of the Commissioner’s recommendations to improve policies and programs on French Language services. You will lead and work as a team on various investigative files on the delivery of governmental services in French as described in the French Language Services Act of Ontario.

This opportunity will appeal to people who are keen to develop innovative solutions supporting individual rights identified in the French Language Services Act while respecting existing processes and procedures.
 
 

ABOUT YOU

Successful candidates will have the following:

  • University degree (in a field such as law, psychology, political science, public administration) ideally with a minimum of 2 years of recent experience in investigations and/or administrative oversight.

  • Ability to manage complex complaints, including: the identification and analysis of legal issues, the conduct of research and liaising and negotiating with affected and involved parties.

  • Proficiency in oral and written communication in both English and French languages at the superior level.

  • Working knowledge of the French Language Services Act, its interpretation and application.

  • Excellent knowledge of Francophone communities in Ontario, other Francophone key stakeholders as well as linguistic and cultural issues, to develop and manage relationships, partnerships and liaison initiatives with Francophone communities and support the Ombudsman and Commissioner’s interest in the enhancement and development of the Francophone population of Ontario.

  • Demonstrated experience in conducting investigations and developing and executing investigation plans.

  • Recent experience reviewing policy and making recommendations

  • Well-developed research and analytical skills.

  • Experience preparing well-written, detailed reports based on research and analysis.

  • Proven ability to interview individuals at all organizational levels, as well as strong interpersonal skills.

  • Ability to exercises good judgement and common sense, and be accountable for decisions.

  • Capacity to work effectively in a team-based environment, and be open to consultation and collaboration in determining appropriate solutions for complaints and inquiries.

  • Demonstrated commitment to quality in service delivery and application of administrative fairness.

Some travel may be required.

This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals.

Our recruitment practices reflect the Ontario Ombudsman’s continuing goal of encouraging a diverse and inclusive workplace. Accommodations will be provided in accordance with the Ontario Human Rights Code.

All applications must be received by 11:59 pm on Friday, October 30, 2020.

Please Note: Only applicants selected to participate in the recruitment process will be contacted. Moving expenses will not be paid. This is a unionized position.

Early Resolution Officer - Children and Youth Unit

As part of the Early Resolutions team Children and Youth Unit, you’ll be the first contact for people coming to the Ontario Ombudsman’s office with complaints about children and youth and services provided by children’s aid societies (CAS) services, residential licensees, and secure treatment programs.

Early Resolution Officers (EROs), Children and Youth, triage and analyze complaints to clearly identify issues and determine how to resolve them or when to escalate them. EROs must be able to capably frame issues for escalation and for regular reporting to senior management. Each ERO manages a caseload of files, as well as assists with trend analysis to identify complaint patterns and potential systemic issues. In addition to receiving complaints by email and letter, EROs use their active listening and interviewing skills to take complaints over the phone and in person, at times dealing with complainants who may require special accommodation, or who may be frustrated and distressed by their experience.

This opportunity will appeal to people who are keen to develop innovative solutions within a structured framework and while respecting existing processes and procedures. Successful candidates are both analytical and empathetic, and enjoy working independently as well as collaboratively. Opportunities to work on complaints in French for bilingual candidates.

 

ABOUT YOU

Successful candidates will have the following:

  • A minimum of two years’ experience providing intake and complaint handling services in a similar organization

  • Post-secondary education in social sciences or law

  • An understanding of issues that children and youth experience related to children’s aid societies, residential licensees, and secure treatment

  • Demonstrated experience in analyzing and identifying issues without injecting opinion or acting as an advocate

  • Ability to bring innovative thinking to an issue, while working within a prescribed framework

  • Capable of multitasking, balancing the need to resolve issues quickly with an effective and thorough analysis

  • Demonstrated ability to communicate with children or youth and those specifically who are distressed, emotionally distraught or who may require special accommodation

  • Excellent verbal and written skills, and ability to communicate effectively and efficiently with individuals at all levels

  • Self-starter with a proven ability to work independently and with a team

  • Preference will be given to candidates with experience working with provincial government or broader public sector organizations responsible for the delivery of services to children and youth including relevant boards, tribunals, and agencies

  • Familiarity with social media and new technology an asset

This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals.

Our recruitment practices reflect the Ontario Ombudsman’s continuing goal of encouraging a diverse and inclusive workplace. Accommodations will be provided in accordance with the Ontario Human Rights Code.

All applications must be received by 11:59 pm on Friday, October 30, 2020.

Please Note: Only applicants selected to participate in the recruitment process will be contacted. Moving expenses will not be paid. This is a unionized position. Starting salary for this position is $70,367/year. Any individual hired will need to submit a vulnerable sector check.

Early Resolution Officer - French Language Services Unit

As part of the Early Resolutions team, you will be the first contact for people coming to the Ontario Ombudsman’s office, French Language Services Unit with complaints about the delivery of governmental services in French as described in Ontario’s French Language Services Act.

Early Resolution Officers (EROs), French Language Services, analyze complaints to clearly identify issues and determine how to resolve them or when to escalate them. EROs must be able to capably frame issues for escalation and for regular reporting to senior management. Each ERO manages a caseload of files, as well as assists with trend analysis to identify complaint patterns and potential systemic issues. Complaints are received through email, phone and letter.  EROs use their active listening and interviewing skills to take complaints over the phone and in person. At times, complainants may require special accommodation, or who may be frustrated and distressed by their experience with the government.

This opportunity will appeal to people who are keen to develop innovative solutions supporting individual rights identified in the French Language Services Act while respecting existing processes and procedures. Successful candidates are both analytical and empathetic, and enjoy working independently as well as collaboratively.
 

ABOUT YOU

Successful candidates will have the following:

  • A minimum of two years’ experience providing intake and complaint handling services in a similar organization

  • Post-secondary education in social sciences or related field

  • Proficiency in oral and written communication in both English and French languages at the superior level.

  • Demonstrated experience in analyzing and identifying issues without injecting opinion or acting as an advocate

  • Ability to bring innovative thinking to an issue, while working within a prescribed framework

  • Capable of multitasking, balancing the need to resolve issues quickly with an effective and thorough analysis which includes researching the relevant legislation, regulations and policy

  • Demonstrated ability to communicate with individuals who are distressed, emotionally distraught or who may require special accommodation

  • Excellent verbal and written skills at a superior level to communicate effectively and efficiently with individuals at all levels. Successful candidates’ proficiency will be evaluated.

  • Self-starter with a proven ability to work independently and with a team

  • Knowledge or experience working with provincial government organizations or broader public sector organizations

  • Excellent knowledge of Francophone communities in Ontario, other Francophone key stakeholders as well as linguistic and cultural issues, to develop and manage relationships, partnerships and liaison initiatives with Francophone communities and support the Ombudsman and Commissioner’s interest in the enhancement and development of the Francophone population of Ontario.

Some travel may be required.

We are hiring both permanent and contract positions.

Our recruitment practices reflect the Ontario Ombudsman’s continuing goal of encouraging a diverse and inclusive workplace.  Accommodations will be provided in accordance with the Ontario Human Rights Code.

All applications must be received by 11:59 pm on Friday, October 30, 2020.

Please Note: Only applicants selected to participate in the recruitment process will be contacted. Moving expenses will not be paid. This is a unionized position.

Legal Counsel

Legal Counsel actively work across all units of the Ombudsman Office. They positively impact Ontarians by negotiating changes to practices, policies and legislation within the public sector. Counsel investigate serious and complex cases, prepare investigative reports, and provide legal advice and support to the Ombudsman and his staff. Working within a collaborative team, Counsel carry their own caseload. They may also work on internal policy development and contract preparation, as well as conduct staff training.  Acting as representatives of the Office, Counsel participate in outreach activities such as conferences, symposia and other events that connect stakeholders to the important work we do.

Consider joining our team if you have a special interest in public sector oversight, investigations, administrative law, protecting children and youth in care, and enabling French Language service rights.

 

About You

Successful candidate will have the following:

  • A minimum of two years’ experience as legal counsel, and be licensed by the Law Society of Ontario

  • Significant experience researching, analyzing and applying administrative, education or municipal law, or in other relevant areas of practice

  • Demonstrated ability to research complex issues, use sound judgment, and provide legal advice and support

  • Proven ability to work independently and as part of a collaborative team

  • Strong interpersonal skills with the capacity to coach others through complex issues

  • Ability to communicate in writing and orally in both English and French at the superior level

  • Knowledge of the Ombudsman Act, the French Language Services Act, and/or Child, Youth and Family Services Act would be considered an asset

  • Experience conducting administrative investigations would be considered an asset

Our recruitment practices reflect the Ontario Ombudsman’s continuing goal of encouraging a diverse and inclusive workplace. Accommodations will be provided in accordance with the Ontario Human Rights Code.  

All applications must be received by 11:59 pm on Friday, October 30, 2020.

Please Note: Only applicants selected to participate in the recruitment process will be contacted. Moving expenses will not be paid.

Manager, Investigations and Early Resolutions (Bilingual) - French Language Services Unit

The Manager directly supports and assists the Director, Operations in planning and implementing strategic direction for the Early Resolution Officers and Investigators and works closely with the Policy and Issues Analyst on the reviewing of complaints, resolution trends and policy development opportunities. The Manager, with the assistance of Early Resolution Officers and Investigators, prepares cases for strategic discussions and recommends approaches on a variety of files to the Director and Commissioner.  

Successful candidates will have knowledge of the Ontario government’s French language services commitments and the issues affecting Francophones in Ontario in accessing services in French. The incumbent will have experience leading investigations, developing investigative plans, writing reports and demonstrated knowledge of investigative techniques.  Additionally, the incumbent has experience leading a team of professionals delivering against organizational priorities, managing the teams’ responsiveness, and meeting deadlines and quality standards.

This opportunity will appeal to leaders with investigative experience using an evidenced based approach to contribute to the advancement of language rights and obligations to provide services in French.

 

ABOUT YOU

Successful candidates will have the following:

  • Experienced in managing a team of investigators in a similar type of organization

  • Knowledge of fact finding and investigative practices, including investigative planning and interview preparation

  • Superior analytical and problem solving skills and proven ability to effectively and strategically respond to and resolve complex, investigative issues

  • Superior verbal and written communications skills in French and English, with the ability to deliver information with tact, clarity, and accuracy and to prepare a variety of materials including, briefing notes and high quality detailed investigative reports, and the ability to prepare and document files

  • Excellent written communication skills French and English including the ability to prepare a variety of materials including, briefing notes and high quality detailed investigative reports, and the ability to prepare and document files

  • Knowledge of the Ontario government’s French language services policies and legislative goals

  • Expert knowledge of the FLSA, its interpretation and application; knowledge of the legislative roles of the Ombudsman, Commissioner and French Language Services Unit and understands the historical background of French language services delivery, and the political sensitivity and issues that surround it, to: lead and manage the development and implementation of a strategic framework supporting the delivery of French language services in Ontario and compliance with the FLSA

  • Excellent knowledge of Francophone communities in Ontario, other Francophone key stakeholders as well as linguistic and cultural issues, to: develop and manage relationships, partnerships and liaison initiatives with Francophone communities and support the Ombudsman and Commissioner’s interest in the enhancement and development of the Francophone population of Ontario

  • Self-starter with a proven ability to work independently and on a team

  • Knowledge or experience working with provincial government organizations or broader public sector organization

Some travel may be required.

Our recruitment practices reflect the Ontario Ombudsman’s continuing goal of encouraging a diverse and inclusive workplace. Accommodations will be provided in accordance with the Ontario Human Rights Code.  

All applications must be received by 11:59 pm on Friday, October 30, 2020.

Please Note: Only applicants selected to participate in the recruitment process will be contacted. Moving expenses will not be paid.

Policy and Issues Analyst (Bilingual) - French Language Services Unit

The Policy and Issues Analyst takes a lead role in the collection of information and analysis of issues of importance to the French Language Services Unit and the Commissioner. The Analyst is accountable for keeping abreast of legislative bills and other governmental initiatives, maintaining a network with policy experts, and remaining current through other sources of information, within Ontario and across Canada.

This opportunity will appeal to people who are committed to contributing to the advancement of language rights and obligations to provide services in French.

Successful candidates will have knowledge of the Ontario government’s French language services commitments and the issues affecting francophones in Ontario in accessing services in French. The incumbent will have a demonstrated record of accomplishments with informing policy development and strategic planning through initiating independent or collaborative research studies. The incumbent must keep abreast of legislative bills and other governmental initiatives that may have an impact on the provision of services, particularly French language services, and on the development of the Franco-Ontarian community.
 

ABOUT YOU

Successful candidates will have the following:

  • Proven and recent experience (within last three years) in researching and analyzing policy in a similar organization

  • University degree in a field related to one or more of the following: communications, law, political science, or public administration or an equivalent combination of education, training and experience

  • Superior verbal and written communications skills in French and English, with the ability to deliver information with tact, clarity, and accuracy

  • Knowledge of the Ontario government’s French language services policies and legislative goals

  • Knowledge of principals, methods, and techniques for analyzing policies

  • Knowledge of relevant data sources including statistical information related to the Inclusive Definition of Francophone

  • Knowledge of applications and tools to manage information and ensure reliability and appropriateness of information upon which strategic decisions are made

  • Knowledge of principles, methods and techniques for developing and analyzing strategic policies, and for developing, qualifying and defending recommendations to support decision making and implementation  

  • Excellent knowledge of consultations, networking, presentations and writing/editing methods, techniques and practices, and methods for adapting technical information into terms that are understood by non-technical audiences

  • Excellent consultation and collaboration skills, with the ability to contribute analytical insight and a strategic policy perspective in the identification, assessment and handling of key issues and document support

  • Expert knowledge of the FLSA, its interpretation and application; knowledge of the legislative roles of the Ombudsman, Commissioner and French Language Services Unit and understands the historical background of French language services delivery, and the political sensitivity and issues that surround it, to: lead and manage the development and implementation of a strategic framework supporting the delivery of French language services in Ontario and compliance with the FLSA

  • Excellent knowledge of Francophone communities in Ontario, other Francophone key stakeholders as well as linguistic and cultural issues, to: develop and manage relationships, partnerships and liaison initiatives with Francophone communities and support the Ombudsman and Commissioner’s interest in the enhancement and development of the Francophone population of Ontario

  • Review incoming complaints, resolutions and identification and analysis of complaint trends to identify potential trends to help support the research and policy analysis, as well as other elements of  the work

  • Self-starter with a proven ability to work independently and on a team

  • Knowledge or experience working with provincial government organizations or broader public sector organization

Some travel may be required.

Our recruitment practices reflect the Ontario Ombudsman’s continuing goal of encouraging a diverse and inclusive workplace.  Accommodations will be provided in accordance with the Ontario Human Rights Code.

All applications must be received by 11:59 pm on Friday, October 30, 2020.

Please Note: Only applicants selected to participate in the recruitment process will be contacted. Moving expenses will not be paid. This is a unionized position.