Current Opportunities

We're always looking for resumes. Work with us!

We're proud to be an office of dedicated, hard-working professionals who are motivated by social justice and procedural fairness within the public sector.

About Us

The Ombudsman is an independent, impartial office of the Legislature that resolves and investigates complaints about Ontario government organizations, broader public sector bodies, including municipalities, universities and school boards, child protection services, and compliance with the French Language Services Act (FLSA). The Ombudsman recommends solutions to individual and systemic administrative problems, and promotes fairness, accountability and transparency in the public sector as well as respect for French language service rights and the rights of children and youth.

We look for people who:

Possess a strong foundation in their chosen field and are open to learning and employing new ways of working
Can think innovatively within a structured framework, respecting existing processes and procedures
Are capable of multitasking, working through the finer details while still seeing the big picture
Have excellent verbal and written skills, and the ability to communicate effectively and efficiently with individuals at all levels
Have strong analytical and interpersonal skills, and enjoy working independently
Experience in the public sector, especially with school boards, municipalities and universities, is considered an asset
Ability to speak, read, and write in French is considered an asset

Early Resolution Officer

Early Resolution Officer

As part of the Early Resolutions team, you’ll be the first contact for people coming to the Ontario Ombudsman’s office with complaints about the Ontario government. Early Resolution Officers (EROs) triage and analyze complaints to clearly identify issues and determine how to resolve them or when to escalate them. EROs must be able to capably frame issues for escalation and for regular reporting to senior management.

Each ERO manages a caseload of files, as well as assists with trend analysis to identify complaint patterns and potential systemic issues. In addition to receiving complaints by email and letter, EROs use their active listening and interviewing skills to take complaints over the phone and in person, at times dealing with complainants who may require special accommodation, or who may be frustrated and distressed by their experience with different government organizations.

This opportunity will appeal to people who are keen to develop innovative solutions within a structured framework and while respecting existing processes and procedures. Successful candidates are both analytical and empathetic, and enjoy working independently as well as collaboratively. Opportunities to work on complaints in French for bilingual candidates.

About you

Successful candidates will have the following:

A minimum of two years experience providing intake and complaint handling services in a similar organization
Post-secondary education in social sciences or law
Demonstrated experience in analyzing and identifying issues without injecting opinion or acting as an advocate
Ability to bring innovative thinking to an issue, while working within a prescribed framework
Capable of multitasking, balancing the need to resolve issues quickly with an effective and thorough analysis
Demonstrated ability to communicate with individuals who are distressed, emotionally distraught or who may require special accommodation
Excellent verbal and written skills, and ability to communicate effectively and efficiently with individuals at all levels
Self-starter with a proven ability to work independently and with a team
Preference will be given to candidates with experience related to provincial government organizations including boards, tribunals and agencies
Familiarity with social media and new technology is an asset

This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals.

We are hiring both permanent and contract positions.

Our recruitment practices reflect the Ontario Ombudsman’s continuing goal of encouraging a diverse and inclusive workplace. Accommodations will be provided in accordance with the Ontario Human Rights Code.

All applications must be received by 11:59 pm on Thursday, September 30, 2021.

Please Note: Only applicants selected to participate in the recruitment process will be contacted. Moving expenses will not be paid. This is a unionized position. Starting salary for this position is $69,681/year.