OFFICE CLOSED DUE TO COVID-19 CONCERNS
– HOW TO REACH US –
Our offices are closed, but we remain committed to helping Ontarians and continue to receive and work on complaints.
During this time:
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Complaints can be filed via our online complaint form or by email info@ombudsman.on.ca
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You can leave a brief voicemail at 1-800-263-1830. We will do our best to return your call within two business days, during working hours.
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Our Children and Youth Unit will respond to calls from children and youth in care
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Our Careers team continues to recruit for open positions
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Watch this space for updates on when regular service will resume
As of May 1, 2019, the Ontario Ombudsman can take complaints about child protection services and French language services. The Ombudsman has created dedicated units of specialized staff to answer questions, address concerns, conduct investigations, and review complaints.
DO YOU HAVE A COMPLAINT ABOUT AN ONTARIO PUBLIC SECTOR BODY?
Please note that we do not accept complaints through Twitter, Facebook, or any other third-party platforms.
Contacts
Office of the Ombudsman of Ontario
483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9
Toll-free (inside Ontario only): 1-800-263-1830
Outside Ontario: 416-586-3300
TTY (teletypewriter): 1-866-411-4211
Fax: 416-586-3485
Email: info@ombudsman.on.ca
Children & Youth Unit
401 Bay Street, Suite 2200
Toronto, ON M5H 2Y4
Toll-free (inside Ontario only): 1-800-263-2841
Telephone: 416-325-5669
TTY (teletypewriter): 416-325-2648
Fax: 416-325-5681
Email: cy-ej@ombudsman.on.ca
French Language Services Unit
483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9
Toll-free (inside Ontario only): 1 866 246-5262
Telephone: 416-847-1515
TTY (teletypewriter): 1-866-411-4211
Fax: 416-586-3485
Email: sf-fls@ombudsman.on.ca