Since May 1, 2019, the Ontario Ombudsman can take complaints about child protection services and French language services. The Ombudsman has created dedicated units of specialized staff to answer questions, address concerns, conduct investigations, and review complaints.
DO YOU HAVE A COMPLAINT ABOUT AN ONTARIO PUBLIC SECTOR BODY?
Please note that we do not accept complaints through Twitter, Facebook, or any other third-party platforms.
Contacts
Due to COVID-19 safety measures, our Office cannot accept visitors. Please call us, email us, or fill out an online form to make a complaint.
Office of the Ombudsman of Ontario
483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9
Toll-free (Ontario only): 1-800-263-1830
Outside Ontario: 416-586-3300
TTY (teletypewriter): 1-866-411-4211
Fax: 416-586-3485
Toll-free Fax: 1-866-863-2560
Email: info@ombudsman.on.ca
Children & Youth Unit
483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9
Toll-free (inside Ontario only): 1-800-263-2841
Telephone: 416-325-5669
TTY (teletypewriter): 416-325-2648
Fax: 416-325-5681
Email: cy-ej@ombudsman.on.ca
French Language Services Unit
483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9
Toll-free (inside Ontario only): 1 866 246-5262
Telephone: 416-847-1515
TTY (teletypewriter): 1-866-411-4211
Fax: 416-586-3485
Email: sf-fls@ombudsman.on.ca