OFFICE CLOSED DUE TO COVID-19 CONCERNS
– HOW TO REACH US –
Our office and phone lines are closed, but we remain committed to helping Ontarians. Our staff are working from home and will do their best to respond to complaints and emails. During this time:
- Complaints can be filed via our online complaint form or by email info@ombudsman.on.ca
- Our Children and Youth Unit will respond to calls from children and youth in care
- Our Careers team continues to recruit for open positions
- Check our home page for updates on when regular service will resume
DO YOU HAVE A COMPLAINT ABOUT AN ONTARIO PUBLIC SECTOR BODY?
Please note that we do not accept complaints through Twitter, Facebook, or any other third-party platforms.
Contacts
Office of the Ombudsman of Ontario
483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9
Our complaints staff are available 9 a.m. to 4:30 p.m. You may also leave a voice message outside of office hours.
An appointment is recommended for in-person (walk-in) complaints. Please call 1-800-263-1830 to schedule an appointment.
Toll-free (inside Ontario only): 1-800-263-1830
Outside Ontario: 416-586-3300
TTY (teletypewriter): 1-866-411-4211
Fax: 416-586-3485
Email: info@ombudsman.on.ca
Children & Youth Unit
401 Bay Street, Suite 2200
Toronto, ON M5H 2Y4
Toll-free (inside Ontario only): 1-800-263-2841
Telephone: 416-325-5669
TTY (teletypewriter): 416-325-2648
Fax: 416-325-5681
Email: cy-ej@ombudsman.on.ca
French Language Services Unit
483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9
Toll-free (inside Ontario only): 1 866 246-5262
Telephone: 416-847-1515
TTY (teletypewriter): 1-866-411-4211
Fax: 416-586-3485
Email: sf-fls@ombudsman.on.ca