Who We Oversee
The Ombudsman’s Office oversees and investigates more than 1,000 provincial government and broader public sector bodies, such as provincial ministries, Crown corporations, tribunals, agencies, boards and commissions, and municipalities, universities, and school boards. The Ontario Ombudsman can also take complaints about child protection services and French language services. The Ombudsman has created dedicated units of specialized staff to answer questions, address concerns, conduct investigations, and review complaints.
The Ombudsman CANNOT investigate general complaints about hospitals and long-term care homes; those are overseen by the This link opens in a new tabPatient Ombudsman (the Ontario Ombudsman oversees the Patient Ombudsman, who is employed by Health Quality Ontario). However, our French Language Services Unit can take complaints about French language services at facilities designated under the French Language Services Act.
The Ombudsman also has no jurisdiction over private companies or individuals, doctors, lawyers, local police, decisions of judges or courts, the Ontario Cabinet, or the federal government. We cannot overturn the decisions of elected officials or direct them on public policy. Learn more here about what we cannot investigate.
If you have a complaint about a closed municipal meeting, see who the closed meeting investigator is in that municipality. If you believe you were treated unfairly by an administrative tribunal, visit this page for more information on how to file a formal complaint.
If you can’t find an organization or aren’t sure whether your complaint is within the Ombudsman’s jurisdiction, please call 1-800-263-1830 or email firstname.lastname@example.org and we will be happy to assist you.