Who We Oversee
The Ombudsman’s Office oversees and investigates more than 1,000 provincial government and broader public sector bodies, such as provincial ministries, Crown corporations, tribunals, agencies, boards and commissions, and municipalities, universities, and school boards.
The Ombudsman CANNOT investigate hospitals and long-term care homes; those are overseen by the Patient Ombudsman. (The Ontario Ombudsman oversees the Patient Ombudsman, who is employed by Health Quality Ontario.)
The Ombudsman also has no jurisdiction over private companies or individuals, doctors, lawyers, local police, decisions of judges or courts, the Ontario Cabinet, or the federal government.
On Dec. 6, 2018, legislation passed that will expand the Ombudsman’s mandate to include children’s aid societies and children and youth in care, and French-language services. No date has yet been set for these changes to become effective, although the legislation says it must be no later than May 1, 2019. Until the legislation is in effect, all of the officers’ work will continue as usual. Contact the Child Advocate here and the French Language Services Commissioner here. Read more about the changes here.
If you have a complaint about a closed municipal meeting, see who the closed meeting investigator is in that municipality. If you believe you were treated unfairly, see the administrative tribunals for more information on how to file a formal complaint.
If you can’t find an organization or aren’t sure whether your complaint is within the Ombudsman’s jurisdiction, please call 1-800-263-1830 or email firstname.lastname@example.org and we will be happy to assist you.