On this page, you'll find Ombudsman Ontario presentations, speeches, and other select video resources. For a full list of videos, visit our YouTube channel.
All videos have closed captions enabled.
GENERAL Videos
2019-2020 Annual Report
As mandated by the Ombudsman Act, this report reviews the main trends and highlights of the 26,423 cases my Office handled between April 1, 2019 and March 31, 2020. In other words, most of the resolutions and investigations described herein took place long before the first cases of novel coronavirus were confirmed in Ontario.
French Language Services Unit videos
2019-2020 Annual Report of the Commissioner
On January 13, 2020, I officially took up my duties as French Language Services Commissioner, following a rigorous selection process conducted across the country by the Office of the Ombudsman of Ontario.
Closed Caption enabled in French and English
The Commissioner's Minute - 8th edition
Announcing the upcoming tabling of French Language Commissioner’s 2019-2020 Annual report
La minute de la Commissaire - 7th edition
Celebrating Franco-Ontarian Day, September 25
Closed Caption enabled in French and English
La minute de la Commissaire - 6th edition
You've recently asked me… "Can you speak about the concrete results you’ve achieved so far?"
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The Commissioner's Minute - 5th edition
You have asked me… "Why is the month of September so important for Francophones?" And: "What do you do to preserve the French language and culture in Ontario?"
La minute de la Commissaire - 4th edition
You have asked me… "What is your vision for French language services?" And: "What are your roles?"
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La minute de la Commissaire - 3rd edition
You have asked me: “What happens when you receive a complaint?” And also: “How long does it take to resolve a complaint?”
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La minute de la Commissaire - 2nd edition
You have asked me: “What is the advantage of being in an Ombudsman’s Office?” And: “Do you have autonomy in your work?”
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La minute de la Commissaire - First edition
“Why file a complaint?” And: “What does “last resort” mean?” The French langage services Commissionner answers your questions in this first edition of La Minute de la Commissaire.
Closed Caption enabled in French and English
Introducing French Language Services Commissioner Kelly Burke
Ontario Ombudsman Paul Dubé and Commissioner Kelly Burke at their Queen’s Park Press Conference on January 15, 2020. Read more about the Commissioner.
Children and Youth Unit videos
Who is the Ombudsman, and what can he do for me?
A video for young children.
Why should I call the Ombudsman?
The Children and Youth Unit handles questions and complaints from young people about services they receive. Contact us!
We’re Ontario’s Watchdog
It’s our job to look into your concerns, and make sure things were done properly. A video featuring our watchdog mascots!
You have rights
All children and youth in care have rights. Learn about why you should contact us if you feel your rights aren’t being met or respected.
MUNICIPAL videos
Ontario Ombudsman General Counsel, Laura Pettigrew, spoke at the Ontario East Municipal Conference 2017 about how to create an effective municipal complaint policy on September 14, 2017.
Ombudsman Oversight: Are You Prepared?
On May 6, 2016, Ontario Ombudsman Paul Dubé spoke to delegates at the 63rd annual Ontario Small Urban Municipalities Conference in Goderich.
What to expect when the Ombudsman calls
How does Ontario Ombudsman deal with complaints about municipalities? The same way it deals with more than 21,000 complaints a year about the provincial government. Watch this short video learn about our role, complaint intake process, and what to expect when the Ombudsman calls.
Webinar for Municipalities
On March 31, 2016, senior Ombudsman staff provided a webinar about what municipalities can expect with Ombudsman oversight.
Oversight of Municipalities: OGRA ROMA Keynote Address
On February 23, 2016, Acting Ombudsman Barbara Finlay provided a keynote address about municipal oversight during the annual joint conference of the Rural Ontario Municipal Association and Ontario Good Roads Association.
EDUCATION videos
The Ombudsman's New University Oversight
On January 9, 2016, Acting Ombudsman Barbara Finlay spoke to student journalists at the Canadian University Press annual conference in Toronto. She explained the Office's role and function and highlighted how the Office's new oversight will affect students.
On February 15, 2018, Wendy Ray, General Counsel, and Laura Pettigrew, General Counsel, spoke at the Ontario Universities Registrars' Association's 2018 Annual Conference.
Webinar for School Boards: What to expect when the Ombudsman calls
On March 31, 2016, senior Ombudsman staff provided a webinar about what school boards can expect with the Office's new oversight.
Ontario Ombudsman Paul Dubé speaks to the Ontario Secondary School Teachers' Federation
Ontario Public School Board Association 2017 AGM
On June 9, 2017, Ombudsman Paul Dubé spoke at the Ontario Public School Board Association's 2017 Annual General Meeting.