Video Resources

Ontario Ombudsman Paul Dubé took his oath of office on April 1, 2016, beginning a five-year term as the province's independent, impartial watchdog. Mr. Dubé is the province's seventh Ombudsman since the office was established in 1975. Read more about the Ombudsman

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Conference: Expanding the Mandate of the Ontario Ombudsman
Keynote Speaker Steve Orsini

On February 25, 2016, the Ontario Ombudsman's Office, in partnership with Canada's Public Policy Forum, held a one-day forum for municipal and school board stakeholders to discuss the Ombudsman's new jurisdiction over those sectors. The keynote speaker was Steve Orsini, Secretary of the Cabinet and Head of the Ontario Public Service. As he noted, "If I was a CEO and someone said to me, 'We're going to have this group that's going to evaluate how your customers feel, whether you treated them fairly, whether you're providing excellent service', I'd say 'That's fantastic, that's exactly what I want', and that's what the Ombudsman's role is."

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Local complaints are best resolved locally: How to create an effective municipal complaint policy

Ontario Ombudsman General Counsel, Laura Pettigrew, spoke at the Ontario East Municipal Conference 2017 about how to create an effective municipal complaint policy on September 14, 2017.

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Ombudsman Oversight: Are You Prepared?

On May 6, 2016, Ontario Ombudsman Paul Dubé spoke to delegates at the 63rd annual Ontario Small Urban Municipalities Conference in Goderich.

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What to expect when the Ombudsman calls

How does Ontario Ombudsman deal with complaints about municipalities? The same way it deals with more than 21,000 complaints a year about the provincial government. Watch this short video learn about our role, complaint intake process, and what to expect when the Ombudsman calls.

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Webinar for Municipalities

On March 31, 2016, senior Ombudsman staff provided a webinar about what municipalities can expect with Ombudsman oversight.

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Oversight of Municipalities: OGRA ROMA Keynote Address

On February 23, 2016, Acting Ombudsman Barbara Finlay provided a keynote address about municipal oversight during the annual joint conference of the Rural Ontario Municipal Association and Ontario Good Roads Association.

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The Ombudsman's New University Oversight

On January 9, 2016, Acting Ombudsman Barbara Finlay spoke to student journalists at the Canadian University Press annual conference in Toronto. She explained the Office's role and function and highlighted how the Office's new oversight will affect students.

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The Ontario Ombudsman's Oversight of Universities

On February 15, 2018, Wendy Ray, General Counsel, and Laura Pettigrew, General Counsel, spoke at the Ontario Universities Registrars' Association's 2018 Annual Conference.

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Webinar for School Boards: What to expect when the Ombudsman calls

On March 31, 2016, senior Ombudsman staff provided a webinar about what school boards can expect with the Office's new oversight.

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Ontario Ombudsman Paul Dubé speaks to the Ontario Secondary School Teachers' Federation

Ontario Public School Board Association 2017 AGM

On June 9, 2017, Ombudsman Paul Dubé spoke at the Ontario Public School Board Association's 2017 Annual General Meeting.

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