See more examples of results we’ve achieved in the social services sector.
Ready to make a complaint?
Learn more about our work in this area
- Social services trends and cases (2023-2024 Annual Report)
- Investigations
We can help solve problems with social services and benefits in Ontario. Our services are confidential and free.
For example, we can help you with:
- Delays or mistakes in your support payments
- Contacting your caseworker
- Child or spousal support payments through the Family Responsibility Office
- Programs and funding for children or adults with special needs
- Services delivered by children’s aid societies
- Foster care or group home services
- Youth justice issues
- Services for Indigenous children and families
Read more about how we help children, youth and families
You can complain to us about organizations like:
- Developmental Services Ontario
- Family Responsibility Office (FRO)
- Ministry of Children, Community and Social Services
- Ontario Disability Support Program (ODSP)
- Ontario Works
- Ontario Autism Program
- Social Benefits Tribunal
- Special Services at Home
- Passport (program for adults with a developmental disability)
There are some things we can’t do. We can’t take complaints about:
- Private companies
- Labour unions
- Lawyers or doctors
- Judges or the decisions of courts
If we can’t help, we’ll tell you who can.
Still have questions?
- See the full list of organizations you can complain about
- Read our Frequently Asked Questions
- Contact us with your questions
How we’ve helped
Discover how our team has helped people deal with their concerns about social services in Ontario:
Funding frustration
The mother of an 11-year-old with autism and developmental disabilities contacted us when she wasn’t able to access funding under the Ontario Autism Program (OAP) or the Assistance for Children with Severe Disabilities program (ACSD), even though she believed her child was eligible for both.