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The Ontario Ombudsman promotes fairness, accountability and transparency in the public sector by resolving and investigating public complaints as well as addressing systemic issues.
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The Ombudsman is an independent officer of the Legislature who investigates complaints from the public about Ontario government services, recommending improvements for governance and resolving individual issues. The Ombudsman is Mr. J. Paul Dubé, who began his five-year term on April 1, 2016.

Ontario Ombudsman

Recent News

December 29, 2017

29 December, 2017

The Ombudsman's Top 10 Stories of 2017

Ombudsman Paul Dubé’s second year in office was distinguished by our first-ever investigations in the broader public sector (related to...

December 29, 2017

29 December, 2017

Ombudsman promotes changes to Municipal Act : New rules for open meetings as of New Year’s Day

Ontario Ombudsman Paul Dubé today shared new resources to inform municipal councils and their constituents about changes to the open meeting...

December 14, 2017

14 December, 2017

Ombudsman to investigate incident at Niagara council meeting

Ontario Ombudsman Paul Dubé today informed the Regional Municipality of Niagara that he will conduct a formal investigation into an incident at...

November 2, 2017

2 November, 2017

Statement by Ontario Ombudsman Paul Dubé on announcement of new policing legislation

The new package of policing legislation tabled by the government today is a welcome response to numerous recommendations my office has made to...

August 11, 2017

11 August, 2017

Toronto’s school bus woes demonstrate the risks of reinventing the wheel (TVO)

It was, as they say, a teachable moment. In September 2016, at a time when parents have more than enough on their minds, Toronto’s school bus...

August 10, 2017

10 August, 2017

School boards blamed for bus problems that stranded thousands of students (The Toronto Star)

The Toronto District School Board and the Toronto Catholic District School Board are responsible for systemic failure and communication breakdown...

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