The Office of the Ombudsman of Ontario will be closed on Monday, February 18, for Family Day. Our 1-800-263-1830 line will also be closed. Complaints can still be filed using our online complaint form or via email at We will reopen on Tuesday, February 19.

The Ombudsman is an independent officer of the Legislature who investigates complaints from the public about Ontario public sector bodies within his jurisdiction, recommending improvements for governance and resolving individual issues. The Ombudsman is Mr. J. Paul Dubé, who began his five-year term on April 1, 2016.

Open Meetings: Case Digest

Municipal meetings should always be open to the public, with a few narrow exceptions. Ontario municipalities are required to appoint an investigator for complaints about municipal meetings that are not open to the public; this can be the Ombudsman or another investigator of the municipality’s choosing. We have created a new tool, our Open Meetings: Case Digest, that allows users to search the Ombudsman’s investigations of such complaints. Watch our video to see how it works, or visit the digest here.

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