Have a Complaint?

Start the process here

Can the ombudsman help you?

Have you already tried to resolve your problem with the organization’s complaint procedures? If you aren’t sure what options are available, you can speak to the organization directly or the Ombudsman’s staff can assist you.
 

Can the ombudsman investigate your complaint?

Find out if the Ombudsman can investigate the government organization by checking our Who We Oversee database. The Ombudsman can take complaints about more than 1,000 Ontario government and public sector bodies, as well as about matters affecting children and youth in care, and Ontario French language services. We cannot take complaints about private businesses, the courts, or the federal government.
 

Before you complain

You might find it helpful to:

  • Get the names and titles of the people you have dealt with at the government or public sector body

  • Keep track of the dates of your contact with them

  • Keep all written communication relating to your complaint

How to complain:

Complaints can be filed via our confidential online complaint forms, or by phone, email, by mail or in person – see how to contact our three units below.

Please note that we do not accept complaints through Twitter, Facebook, or any other third-party platforms.
 

Contact us

General complaints:

Office of the Ombudsman of Ontario
483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9
 

Our complaints staff are available 9 a.m. to 4:30 p.m. You may also leave a voice message outside of office hours.
An appointment is recommended for in-person (walk-in) complaints. Please call 1-800-263-1830 to schedule an appointment.

Calls with our Office may be recorded for quality assurance and training purposes and/or to ensure an accurate and exact record.
 

CHILDREN AND YOUTH UNIT:

401 Bay Street, Suite 2200
Toronto, ON M7A 0A6
 

Our complaints staff are available 9 a.m. to 4:30 p.m. You may also leave a voice message outside of office hours.
An appointment is recommended for in-person (walk-in) complaints. Please call 1-800-263-1830 to schedule an appointment.

 

FRENCH LANGUAGE SERVICES UNIT:

800 Bay Street, Suite 402
Toronto, ON M5S 3A9
 

Our complaints staff are available 9 a.m. to 4:30 p.m. You may also leave a voice message outside of office hours.
An appointment is recommended for in-person (walk-in) complaints. Please call 1-800-263-1830 to schedule an appointment.

More questions?

Review our Frequently Asked Questions.