Have you already tried to resolve your problem with the organization’s complaint procedures? If you aren’t sure what options are available, you can speak to the organization directly or the Ombudsman’s staff can assist you.
Find out if the Ombudsman can investigate the government organization by checking our Who We Oversee database. The Ombudsman can take complaints about more than 1,000 Ontario government and public sector bodies, as well as about matters affecting children and youth in care, and Ontario French language services. We cannot take complaints about private businesses, the courts, or the federal government. Learn more here about what we cannot investigate.
You might find it helpful to:
-
Get the names and titles of the people you have dealt with at the government or public sector body
-
Keep track of the dates of your contact with them
-
Keep all written communication relating to your complaint
Complaints can be filed via our confidential online complaint forms, or by phone, email, by mail or in person – see how to contact our three units below. We can take complaints in many languages.
Please take a moment to review our Respectful Communication and Behaviour policy statement.
Please note that we do not accept complaints through X, Facebook, or any other third-party platforms.
Office hours: Monday to Friday, from 9 a.m. – 4:30 p.m.
Calls with our Office may be recorded for quality assurance and training purposes and/or to ensure an accurate and exact record.