Kelly Burke is the French Language Services Commissioner of Ontario. She heads our Office’s French Language Services Unit, with a mandate to protect the rights of Ontario's Francophones under the French Language Services Act.
Her work in promoting language rights for Franco-Ontarians to government and stakeholders, and the recommendations in her first two Annual Reports, emphasize the need for adequate planning for the provision of public services in French, to ensure they are truly equivalent to those offered to the general population, and without delay.
In her third Annual Report, the Commissioner underscores that the French Language Services Unit has resolved more than 1,000 cases since May 2019. She calls on the province to build on its “strong commitment” to French language services by updating an outdated regulation, which lists organizations designated to provide French language services, and by improving recruitment of bilingual public servants with more jobs posted in French.
Problems accessing services in French? We can help.
Why file a complaint?
Each complaint helps improve services in French
We have helped resolve hundreds of cases
We identify issues and make recommendations to improve French language services
Why our work matters
We protect the language rights of Franco-Ontarians
We monitor compliance with the French Language Services Act and apply a "Francophone lens” in our oversight of government services
We investigate issues related to French language services
French Language Services Unit
483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9
French Language Services Commissioner Kelly Burke released her second Annual Report on December 7, 2021.
Closed Caption enabled in English and French
Read the Commissioner's 2020-2021 Annual Report
Review and investigate unresolved complaints and investigate systemic issues, report publicly and make recommendations to the government regarding the provision of French language services, to promote compliance with the French Language Services Act.
Trends in cases
Investigations and case summaries