OFFICE CLOSED DUE TO COVID-19 CONCERNS
– COMPLAINTS CAN BE FILED ONLINE –
Our office and phone lines are closed, but our staff are working from home and will do their best to respond to complaints filed via our online complaint form. Complaints about French language services can also be emailed to sf-fls@ombudsman.on.ca.
Introducing French Language Services Commissioner Kelly Burke
Ontario Ombudsman Paul Dubé and Commissioner Kelly Burke at their Queen’s Park Press Conference on January 15, 2020. Read more about the Commissioner.
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Overview
Under legislative changes that came into effect on May 1, 2019, the position of the French Language Services Commissioner was eliminated and all of his responsibilities were transferred to the Ombudsman.
The Ombudsman now has a French Language Services Commissioner at the Deputy Ombudsman level, and a dedicated unit within our office for this work.
The Ombudsman’s jurisdiction and powers of investigation now include ensuring that the rights of Ontarians and the obligations of government agencies are respected according to the French Language Services Act.
Contacts
French Language Services Unit
800 Bay Street, Suite 402
Toronto, ON M5S 3A9
We can
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Review and investigate unresolved complaints and investigate systemic issues, report publicly and make recommendations to the government regarding the provision of French language services, to promote compliance with the French Language Services Act.
We cannot
Investigations and case summaries
Other resources