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September 18, 2018

18 September, 2018

Ombudsman assessing new complaints about OPP handling of officers’ operational stress injuries and suicide

Ontario Ombudsman Paul Dubé has directed staff to assess new complaints and issues related to suicides and operational stress injuries among Ontario Provincial Police officers, to determine whether or not a follow-up investigation is warranted.

August 30, 2018

30 August, 2018

Ontario Ombudsman to investigate Niagara region CAO hiring and related issues

Ontario Ombudsman Paul Dubé today announced he will conduct a formal investigation into matters related to the hiring of the Regional Municipality of Niagara’s Chief Administrative Officer (CAO).

July 18, 2018

18 July, 2018

Niagara Region infringed journalist’s rights: Ombudsman

Ontario Ombudsman Paul Dubé today called on the Regional Municipality of Niagara to apologize publicly to a local journalist and a citizen blogger for seizing their property and ejecting them from a council meeting last December. The region’s actions were unreasonable, unjust, wrong and contrary to law, Mr. Dubé’s investigation found.
 

June 26, 2018

26 June, 2018

Ombudsman details benefits of independent oversight Annual Report 2017-2018

Ontario Ombudsman Paul Dubé today cited improvements in accountability and bureaucratic leadership in several public sector bodies as a measure of how independent offices like his can make public services better.

May 11, 2018

11 May, 2018

Ontario Ombudsman again nominated as one of Canada’s most influential lawyers

For the second straight year, Ontario Ombudsman Paul Dubé is among the nominees for Canadian Lawyer magazine’s Top 25 Most Influential Lawyers in Canada.

May 1, 2018

1 May, 2018

Ombudsman to investigate province’s handling of ambulance service complaints

Ontario Ombudsman Paul Dubé today announced an investigation into how the province oversees patient complaints and incident reports about ambulance services.

April 25, 2018

25 April, 2018

Police officer 'gave himself the space and time' in high-stakes arrest: experts (National Post)

Experts say the powerful video of Alek Minassian’s arrest reveals a textbook case of an officer defusing danger through a series of life-and-death choices based on training and a calm mind.

April 11, 2018

11 April, 2018

Township should apologize, forgive property owner’s $11,700 debt

Ontario Ombudsman Paul Dubé today called on the Township of St. Clair to apologize to a resident for surprising her with a bill for $11,700.63 in by-law enforcement expenses that it had no legal authority to charge.

April 3, 2018

3 April, 2018

Ombudsman welcomes province’s commitment to improving police de-escalation training

Ontario Ombudsman Paul Dubé today welcomed a news release from the Ministry of Community Safety and Correctional Services, confirming it is taking steps to transform how police use force across the province, as he recommended in a 2016 report.

March 14, 2018

14 March, 2018

Provincial and university ombuds promote accountability on campus (University Affairs)

Ontario universities came under the provincial ombudsman’s oversight in 2016. The office has since received more than 500 university-related complaints.

February 22, 2018

22 February, 2018

Ombudsman calls for amendments to policing bill to ensure effective civilian oversight

Ontario Ombudsman Paul Dubé today flagged several gaps in the province’s proposed new policing legislation, warning that they could undermine its promise of stronger civilian oversight of police.

February 21, 2018

21 February, 2018

Ombudsman welcomes new legislation to reform correctional services, segregation

Ontario Ombudsman Paul Dubé today welcomed new legislation that promises to incorporate many of his recommendations to reform correctional services in the province, particularly the placement and monitoring of inmates in solitary confinement -- officially known as segregation.

December 29, 2017

29 December, 2017

The Ombudsman's Top 10 Stories of 2017

Ombudsman Paul Dubé’s second year in office was distinguished by our first-ever investigations in the broader public sector (related to municipalities and school boards), important reforms in correctional services and policing, and connecting with a wider range of stakeholders than ever before. Here’s our annual top 10 list of key developments in the past year.

December 29, 2017

29 December, 2017

Ombudsman promotes changes to Municipal Act : New rules for open meetings as of New Year’s Day

Ontario Ombudsman Paul Dubé today shared new resources to inform municipal councils and their constituents about changes to the open meeting rules that take effect on New Year’s Day.
 

December 14, 2017

14 December, 2017

Ombudsman to investigate incident at Niagara council meeting

Ontario Ombudsman Paul Dubé today informed the Regional Municipality of Niagara that he will conduct a formal investigation into an incident at a council meeting on December 7, when a journalist and a citizen blogger were reportedly asked to leave the premises and had their property seized.

November 2, 2017

2 November, 2017

Statement by Ontario Ombudsman Paul Dubé on announcement of new policing legislation

The new package of policing legislation tabled by the government today is a welcome response to numerous recommendations my office has made to improve the oversight and accountability of policing in Ontario.

August 11, 2017

11 August, 2017

Toronto’s school bus woes demonstrate the risks of reinventing the wheel (TVO)

It was, as they say, a teachable moment. In September 2016, at a time when parents have more than enough on their minds, Toronto’s school bus network was in chaos: some buses showed up late in the mornings, others not at all. And at the end of the day, drivers in some cases dropped kids off long distances from where they were supposed to.

August 10, 2017

10 August, 2017

School boards blamed for bus problems that stranded thousands of students (The Toronto Star)

The Toronto District School Board and the Toronto Catholic District School Board are responsible for systemic failure and communication breakdown, report says.

August 10, 2017

10 August, 2017

Boards mishandled school bus driver shortage, Ombudsman finds; Recommendations accepted, improvements in place for new school year

Toronto’s two largest school boards have taken steps to prevent another bus driver shortage this fall, after an investigation by Ontario Ombudsman Paul Dubé revealed their “actions and inactions” led to thousands of students being stranded as school began last September.

August 10, 2017

10 August, 2017

'Communication failures' caused school bus crisis of 2016, Ontario ombudsman's report reveals (CBC News)

Ontario's ombudsman is reassuring Toronto parents the school bus woes that left thousands of students scrambling to get to class last fall was caused by "communication failures" — and they won't be repeated this September.

June 27, 2017

27 June, 2017

Ontario ombudsman investigates cases where drivers miss notice of licence suspension (The Star)

Ombudsman cites “weak links” at transportation ministry in cases when drivers not notified their licences have been suspended.

June 27, 2017

27 June, 2017

It looks like change is finally coming to the Family Responsibility Office (TVO)

Ontario ombudsman Paul Dubé’s latest report includes the usual litany of problems at the agency that’s supposed to enforce child support payments. Still, Dubé says things are getting better.

June 27, 2017

27 June, 2017

Ombudsman lauds new era of oversight - Annual Report 2016-2017

Greater oversight of public sector bodies will improve accountability and services to Ontarians, provided it is consistent and effective, Ontario Ombudsman Paul Dubé notes today in his latest Annual Report, marking the first full year of his term and his office’s expanded mandate.

June 27, 2017

27 June, 2017

10 notable cases from the Ontario ombudsman's annual report (QP Briefing)

Paul Dubé on Tuesday released his annual report into the 21,328 complaints his office received in 2016-17.

June 7, 2017

7 June, 2017

The Role of the Ombudsman (OPC Register)

Working with school boards to resolve complaints

June 2, 2017

2 June, 2017

Ombudsman nominated as one of Canada’s most influential lawyers

Ontario Ombudsman Paul Dubé is among the nominees for Canadian Lawyer magazine’s Top 25 Most Influential Lawyers in Canada.

May 31, 2017

31 May, 2017

Ombudsman finds municipality’s trespass order against councillor unjust and excessive

Barring a councillor from the local town hall for more than two years is “excessive and unjustly punitive,” Ontario Ombudsman Paul Dubé has found in his first investigation of a complaint about a municipality.

May 24, 2017

24 May, 2017

Ombudsman to investigate communication of driver’s licence suspensions and reinstatements

Ontario Ombudsman Paul Dubé today announced an investigation into how the province communicates licence suspensions and reinstatements to drivers who were suspended for unpaid fines, in the wake of several complaints by drivers – some of whom had no idea their licences were invalid.

April 24, 2017

24 April, 2017

Ontario prisons use solitary confinement too often, and for the wrong reasons (TVO)

ANALYSIS: Ombudsman Paul Dubé says the province's segregation practices need serious revision — and that the government has long been aware of systemic problems

April 24, 2017

24 April, 2017

It’s high time to track and reduce the use of solitary confinement: Editorial (The Star)

Ontario Ombudsman Paul Dubé’s report last week on solitary confinement found a ministry that literally doesn’t know how many prisoners are being held in it for how long.

April 20, 2017

20 April, 2017

Ombudsman calls for clear new law, strong oversight of inmate segregation

Ontario Ombudsman Paul Dubé today called on the province to reform its flawed system of placing and tracking inmates in solitary confinement, after his latest investigation revealed numerous issues putting vulnerable people at risk.

April 20, 2017

20 April, 2017

Ontario ombudsman slams segregation use (Canadian Press)

TORONTO — Vulnerable inmates are being put at risk due to Ontario's highly flawed system of segregation, the province's ombudsman said Thursday.

April 20, 2017

20 April, 2017

'Unreasonable, wrong, oppressive': Segregation tracking system a failure, ombudsman reports (Ottawa Citizen)

An Ottawa jail inmate with apparent mental health issues and a diminished cognitive ability that made it difficult for him to carry on a conversation spent more than a year in segregation, an investigation by the province’s ombudsman found.

April 20, 2017

20 April, 2017

Ontario routinely flouts solitary-confinement rules: report (The Globe and Mail)

Following a six-month investigation, Ontario’s Ombudsman has found that the province routinely flouts its own rules around solitary confinement in prisons, regularly losing track of how long prisoners have spent in the restrictive cells as well as why they were placed there.

April 20, 2017

20 April, 2017

Ontario's solitary confinement tracking system 'wrong ... oppressive': ombudsman ‘We probably tracked livestock better than we do human beings’ — ministry official (iPolitics.ca)

After a shocking case of solitary confinement in one Ontario prison was exposed last fall, the province’s ombudsman has revealed a system that fails to track how long inmates remain in segregation and largely ignores policies meant to ensure segregation placements are both reviewed and justified.

April 20, 2017

20 April, 2017

‘Serious problems’ in use of segregation in prisons, Ontario ombudsman reports (The Star)

Paul Dubé calls on provincial government to better track and monitor use of solitary confinement.

April 6, 2017

6 April, 2017

Province commits to releasing all past and present SIU reports as recommended in police review (CBC News)

'As a family we felt that ... positive things have happened related to Andrew's death,' Loku's uncle says.

March 6, 2017

6 March, 2017

Ombudsman clears Brampton in procurement investigation, calls for improvements to optimize transparency and accountability

Ontario Ombudsman Paul Dubé’s investigation into non-competitive procurements in the city of Brampton found no evidence of maladministration, but identified several ways the city could improve its practices.

December 30, 2016

30 December, 2016

Ombudsman’s top 10 stories of 2016

It’s been a year of historic change for our office, as the Ombudsman’s mandate doubled and we were able to help Ontarians with a whole new range of issues in the broader public sector. Here are 10 of the key developments of the past year.

December 29, 2016

29 December, 2016

Ontario Ombudsman marks one year of oversight of municipalities and universities

As the new year approaches, the Office of the Ontario Ombudsman is set to mark one year of oversight of municipalities and universities. Since the historic new jurisdiction took effect Jan. 1, the office has received some 3,176 public complaints and inquiries about municipalities, and 232 about universities.

December 12, 2016

12 December, 2016

Point the finger at lack of de-escalation training, ombudsman says at Ottawa forum (Orleans News)

Paul Dubé, Ontario’s ombudsman, addressed a crowd including Ottawa police at the police service’s second annual Human Rights Learning Forum on Dec. 8 at the St. Elias Centre.

December 2, 2016

2 December, 2016

Ontario ombudsman announces review of process of placing prisoners in solitary (The Star)

Review follows in the wake of the Adam Capay case and a rising number of complaints.

December 2, 2016

2 December, 2016

Ontario ombudsman investigating province's use of solitary confinement (The Globe and Mail)

Ontario’s Ombudsman has launched an investigation into the way the province tracks and reviews the placement of prisoners in solitary confinement.

December 2, 2016

2 December, 2016

Ontario Ombudsman has had more than 500 complaints about use of solitary confinement (The London Free Press)

Ontario Ombudsman Paul Dube is adding his voice to the growing questions about segregation in the province’s jails, launching a probe into the controversial practice.

December 2, 2016

2 December, 2016

Ombudsman to investigate segregation process in Ontario jails

Ontario Ombudsman Paul Dubé today announced an investigation into how the province tracks and reviews the placement of inmates in solitary confinement in its correctional facilities, in light of serious issues raised in an increasing number of complaints.

November 4, 2016

4 November, 2016

Family Responsibility Office received 1,000+ complaints last year, needs 'urgent change' (CBC Toronto)

A Toronto mother says she's been in bureaucratic limbo for more than six months after filing an application with the Family Responsibility Office (FRO) in order to retrieve missing child support payments.

 

November 2, 2016

2 November, 2016

Ombudsman reports on first year of expanded mandate; pledges continued effectiveness as agent of positive change Annual Report 2015-2016

Ontario Ombudsman Paul Dubé today released the first annual report of his office’s new, expanded mandate, which was doubled in the past year to include more than 1,000 public sector organizations – provincial government bodies, municipalities, universities and school boards.

November 2, 2016

2 November, 2016

Ottawa jail in the top three for complaints, despite fewer inmates (Ottawa Citizen)

The Ottawa-Carleton Detention Centre remained among the three most complained about jails in Ontario, a dubious distinction it earned despite being the only jail in the top five that housed fewer than 1,000 inmates.

November 2, 2016

2 November, 2016

Agency that enforces child support generates most complaints: Ombudsman (Canadian Press)

TORONTO -- Ontario's Family Responsibility Office, which enforces court-ordered child and spousal support payments, tops the list of provincial government organizations generating complaints to the ombudsman's office.

October 27, 2016

27 October, 2016

Police oversight reform long overdue: Ombudsman

Ontario Ombudsman Paul Dubé today released his submission to the province’s Independent Police Oversight Review, calling for new legislation to make police oversight bodies more effective, accountable and transparent.   

September 26, 2016

26 September, 2016

Ombudsman to investigate Toronto school busing issues

Ombudsman Paul Dubé today announced his office will conduct a systemic investigation into recent school busing problems at the Toronto District School Board and Toronto Catholic District School Board.

September 26, 2016

26 September, 2016

Ombudsman investigating recent school busing problems at TDSB and TCDSB (CTV News)

Ontario ombudsman Paul Dubé will probe the recent school busing problems at the city’s two primary boards, his office announced Monday.

September 26, 2016

26 September, 2016

Ombudsman launches investigation into Toronto school bus chaos (The Star)

Paul Dubé announced on Monday that the TDSB and TCDSB will be investigated as the shortage of drivers continues to frustrate Toronto parents.

September 19, 2016

19 September, 2016

Ontario ombudsman reports 182 complaints received about universities (The Varsity)

Ombudsman’s university oversight began in January.

September 9, 2016

9 September, 2016

Ombudsman to assess Toronto school busing issues

After hearing about problems with busing of students in the Toronto District School Board and Toronto Catholic District School Board, Ontario Ombudsman Paul Dubé has directed staff to assess the issues to determine whether or not a systemic investigation is warranted.

September 9, 2016

9 September, 2016

Ontario's ombudsman will probe school bus driver shortage (CBC News)

Paul Dubé could make recommendations to solve the problem and improve future services.

September 6, 2016

6 September, 2016

Ontario Ombudsman marks one year of school board oversight

As the new school year begins, the Office of the Ontario Ombudsman is marking one year of oversight of school boards, after receiving 701 complaints and inquiries in the first year of its new mandate.

September 6, 2016

6 September, 2016

Ombudsman's office resolves most complaints about schools without investigations (The Canadian Press)

TORONTO - The office of Ontario's ombudsman received more than 700 complaints in the first year it had oversight of school boards, but says 85 per cent were resolved without a formal investigation.

August 30, 2016

30 August, 2016

Ombudsman congratulated for report (Sarnia Observer)

I would like to congratulate the Ontario Ombudsman, Paul Dubé, on the thoroughness of his report on developmental services in Ontario (Sarnia Observer, Aug 26). The report highlights situations of crisis and challenges of access into services for adults with developmental disabilities. The crisis circumstances described within the report are unacceptable.

August 25, 2016

25 August, 2016

Heartbreaking cycle for those with developmental disabilities needs to end (Toronto Sun)

The stories are horrific.

Patrick, 24, had cerebral palsy and couldn’t speak. He was placed in a local nursing home because his mother could no longer cope with his aggressive outbursts.

August 24, 2016

24 August, 2016

Treatment of adults with developmental disabilities 'deeply flawed': Ombudsman (Ottawa Citizen)

The way Ontario cares for developmentally delayed adults and their families is “deeply flawed”, says Ontario’s ombudsman, whose four-year investigation revealed “shocking systemic problems” in the province’s treatment of the disabled.

August 24, 2016

24 August, 2016

Ontario fails to help people with developmental disabilities: Ombud (The Canadian Press)

TORONTO - Widespread inconsistencies and gaps in Ontario's support network have left many adults with developmental disabilities scrambling for care, at times exposing them to abuse or landing them behind bars, a new report said Wednesday.

August 24, 2016

24 August, 2016

Ontario ombudsman calls for systematic overhaul of care for adults with developmental disabilities (CBC News)

Ombudsman's report says 'desperate' families often struggle to negotiate maze of social service agencies.

August 24, 2016

24 August, 2016

Province must act immediately to support people with developmental disabilities: Editorial (Toronto Star)

The province should move quickly to implement Ontario Ombudsman Paul Dubé's recommendations on how to end Ontario's shameful treatment of people with developmental disabilities.

August 24, 2016

24 August, 2016

Ontario must fix ‘deeply flawed’ system to help people with developmental disabilities, ombudsman says (Toronto Star)

Paul Dubé said in his report that he found “a fragmented, overly complicated system of service agencies and funding programs, and a baffling lack of flexibility from officials at the top.”

August 24, 2016

24 August, 2016

Ombudsman calls for systemic overhaul to help adults with developmental disabilities in crisis

Ontario’s systemic failure to help desperate families who are unable to care for loved ones with developmental disabilities has left vulnerable people in dire and often dangerous circumstances, Ombudsman Paul Dubé reveals in his office’s latest report, released today.

July 27, 2016

27 July, 2016

Death of Abdirahman Abdi fuels calls for police training reforms (Global News)

Calls for changes to police training are getting louder after Abdirahman Abdi, a mentally-ill Ottawa man, died in the wake of a confrontation with police this week.

July 27, 2016

27 July, 2016

Ontario's ombudsman calls death of Ottawa man after arrest 'tragic' (CBC News)

Paul Dubé released a report on use-of-force nearly four weeks before Abdirahman Abdi's death.

July 20, 2016

20 July, 2016

Hamilton’s closed-door review of election-spending complaints broke the rules: Ombudsman (Hamilton Spectator)

Provincial Ombudsman Paul Dubé has ruled Hamilton’s election compliance audit committee wrongly deliberated behind closed doors last year.

July 19, 2016

19 July, 2016

Ombudsman slaps Oshawa’s wrist over closed-door meeting (Oshawa This Week)

Session with OPUC should have been held in public.

July 4, 2016

4 July, 2016

Focus: New ombudsman on the scene (Law Times)

Paul Dubé is walking in the hallway of his 10th floor Bay Street office when an older man wearing a plaid shirt suddenly approaches him. “Excuse me, sir, are you the ombudsman?” the man eagerly asks. “I have a case here.”

June 29, 2016

29 June, 2016

Time to ensure police are trained to talk first (Toronto Sun)

Eight seconds.
 
That’s all the time it took for cops to slam the door of their cruiser and proceed to shoot Michael MacIsaac, says his sister Joanne.

June 29, 2016

29 June, 2016

Ombudsman urges province to ensure police are trained in de-escalation

Ontario Ombudsman Paul Dubé today called on the Ministry of Community Safety and Correctional Services to save lives by requiring police across the province to use de-escalation techniques in conflict situations before resorting to lethal force.

June 29, 2016

29 June, 2016

Ombudsman wants police to get better training in de-escalation techniques (The Canadian Press)

TORONTO - Families of people killed by police are "hopeful" the Ontario government will act on an ombudsman's report calling for improved training in de-escalation techniques for officers who encounter people in crisis.

June 29, 2016

29 June, 2016

Report after Sammy Yatim’s death slams police training (Toronto Star)

Citing an “urgent need” for improvements to police training, Ontario’s Ombudsman is calling for the province to create a regulation requiring police to deescalate and use communications techniques in all possible conflict situations before resorting to force.

May 27, 2016

27 May, 2016

Council to question staff on findings of illegal procedure (Simcoe Reformer)

Council was prepared to discuss the findings of Ontario ombudsman Paul Dube at its regular meeting Tuesday. However, two key players in the episode – CAO Keith Robicheau and clerk Andrew Grozelle – were not in attendance.

May 25, 2016

25 May, 2016

Ontario Ombudsman to probe City of Brampton’s business practices (Brampton Guardian)

Ontario’s Ombudsman has launched an inquiry into Brampton’s procurement practices but won't touch a controversial downtown development deal that has mired city hall in controversy since 2011.

May 25, 2016

25 May, 2016

Ontario ombudsman tackles Brampton city hall (Toronto Star)

Procurement probe will be the first “systemic” municipal investigation under Paul Dubé’s new powers.

May 25, 2016

25 May, 2016

Ombudsman to investigate Brampton procurement practices

Ontario Ombudsman Paul Dubé today announced an investigation into the city of Brampton’s procurement practices, focusing on the administration of its purchasing by-laws, policies and procedures regarding non-competitive procurements.

May 19, 2016

19 May, 2016

Reports on two Ombudsman investigations in final stages

Ontario Ombudsman Paul Dubé confirmed today that he expects to release reports on two of his office’s in-depth systemic investigations in June and July, once required processes are complete.

May 12, 2016

12 May, 2016

Ban long-term solitary confinement: Editorial (Toronto Star)

Ontario Ombudsman Paul Dubé is right to call for a ban on the long-term solitary confinement of prison inmates.

May 10, 2016

10 May, 2016

Abolish indefinite segregation: Ombudsman

Ontario Ombudsman Paul Dubé today urged the Ministry of Community Safety and Correctional Services to abolish the practice of placing inmates indefinitely in segregation and develop alternatives to protect the rights of the vulnerable.

May 10, 2016

10 May, 2016

Ontario ombudsman calls on province to end indefinite segregation in jails (The Canadian Press)

Ontario's ombudsman has urged the provincial government to stop putting inmates in segregation for longer than 15 days.

May 10, 2016

10 May, 2016

Ontario's Ombudsman calls for end to indefinite segregation (Ottawa Citizen)

Ontario’s ombudsman is calling on the province to permanently abolish the practice of locking up inmates in solitary confinement for indefinite periods of time.

May 10, 2016

10 May, 2016

Mental illness particular concern for inmates in indefinite isolation, says Paul Dubé (London Free Press)

A call by Ontario’s citizen watchdog to stop segregating inmates for longer than 15 days is a step in the right direction, says a London lawyer outspoken about the treatment of people in jails.

May 10, 2016

10 May, 2016

Ontario ombudsman calls for end to long-term solitary confinement in jails (Globe and Mail)

In a scathing appraisal of Ontario prison practices, the provincial Ombudsman is pushing for a ban on long-term solitary confinement, a move that would make the province the first jurisdiction in Canada to apply United Nations guidelines to the draconian form of incarceration. Ombudsman Paul Dubé made the recommendations on Tuesday, part of an exhaustive submission to the province’s continuing review of solitary confinement – formally termed “segregation” – in its 27 correctional facilities.

April 2, 2016

2 April, 2016

Meet Ontario's new ombudsman (Toronto Sun)

Paul Dubé took the oath of office Friday to become the new Ontario Ombudsman.

April 1, 2016

1 April, 2016

New Ontario Ombudsman takes office

New Ontario Ombudsman Paul Dubé took his oath of office today, beginning a five-year term as the province’s independent, impartial watchdog. Mr. Dubé is the province’s seventh Ombudsman since the office was established in 1975.

April 1, 2016

1 April, 2016

A conversation with Paul Dubé, Ontario’s new ombudsman​ (QP Briefing)

Dubé emphasizes his collaborative style and focus on building trust and credibility with public agencies - and also confirms he won't be quite the presence on Twitter that his predecessor was.

April 1, 2016

1 April, 2016

‘This is a job I’ve dreamt of’: Ontario’s ombudsman talks Twitter, transparency and his new role (National Post)

Ontario’s newest watchdog wants to soften his office’s bark.

February 19, 2016

19 February, 2016

What you need to know about the Ontario Ombudsman’s expanded oversight of municipalities, universities and school boards

On February 5, 2016, the Ontario Bar Association presented a breakfast program titled “What you need to know about the Ontario Ombudsman’s expanded oversight of municipalities, universities and school boards”. Laura Pettigrew, General Counsel at the Ontario Ombudsman, and Barbara Finlay, Acting Ombudsman, each spoke about the Ontario Ombudsman’s expanded jurisdiction.  Acting Deputy Ombudsman Wendy Ray moderated the program.

February 17, 2016

17 February, 2016

New Ontario Ombudsman to start April 1: Mr. Paul Dubé

Mr. J. Paul Dubé of Ottawa has been appointed as Ontario’s seventh Ombudsman for a five-year term, to begin April 1, 2016. His appointment by an all-party committee of the Legislative Assembly was announced yesterday and approved by unanimous vote in the Legislature.

February 16, 2016

16 February, 2016

Paul Dubé to succeed André Marin as next Ontario ombudsman (Toronto Star)

Federal tax watchdog will succeed André Marin as the new full-time Ombudsman of Ontario, it was announced in the legislature on Tuesday.

February 8, 2016

8 February, 2016

Former Caledon officer encourages first responders to step out of the shadows and talk about mental health (Caledon Enterprise)

Ten first responders and two members of the military took their lives in the first six weeks of the year.

January 25, 2016

25 January, 2016

Ontario ombudsman can now investigate universities (The Dialog)

The office of the Ontario ombudsman received new powers on Jan. 1 allowing it to launch investigations into complaints about universities and municipalities in Ontario.

January 24, 2016

24 January, 2016

Watchdog’s purview expands to include university, city hall (The London Free Press)

If you’ve got a beef with Western University or city hall, you’ve got a new go-to place to turn.

January 20, 2016

20 January, 2016

Watchdog starts New Year with new powers (Parry Sound North Star)

This year, the New Year will not only ring in resolutions, it will also welcome a bigger watchdog.

January 15, 2016

15 January, 2016

How do we help the first responders who endure trauma when helping us? (The Globe and Mail)

Late one night in the summer of 2014, Bill Rusk, a police sergeant in Owen Sound, Ont., was crouched on the roof of a downtown store, watching the window of a second-floor apartment in the building next door. His squad had come to bust up a drug deal, and had been told that a violent man was hiding inside with a sawed-off shotgun.

December 31, 2015

31 December, 2015

Ombudsman begins taking complaints about Ontario municipalities and universities on New Year’s Day

Beginning tomorrow – January 1, 2016 – the Ontario Ombudsman is officially able to take complaints about the province’s 444 municipalities and 21 publicly funded universities. This historic expansion of the Ombudsman’s mandate is the result of the Public Sector and MPP Accountability and Transparency Act, 2014, which also extended the Ombudsman’s jurisdiction to school boards on September 1, 2015.

December 31, 2015

31 December, 2015

The Ontario Ombudsman’s Top 10 Things to Know for 2016

A year-end Top 10 list is an annual tradition here at the Office of the Ontario Ombudsman. As we wrap up our milestone 40th year and welcome an historic expansion of our mandate on January 1, Acting Ombudsman Barbara Finlay has designed this list to help Ontarians get to know us better. Without further ado, here are her Top 10 Things To Know for 2016.​

December 16, 2015

16 December, 2015

Ombudsman reports progress in municipal transparency, encourages local accountability officers

A new era of local government accountability begins January 1 when the Office of the Ontario Ombudsman takes on full oversight of municipalities, Acting Ombudsman Barbara Finlay said today in releasing the Office’s latest report.

December 4, 2015

4 December, 2015

Ombudsman closes last Hydro One case – oversight ends today

The Office of the Ontario Ombudsman has closed its last Hydro One case, as the utility no longer comes under the watchdog’s scrutiny, Acting Ombudsman Barbara Finlay announced today.

October 30, 2015

30 October, 2015

Ombudsman’s office marks 40 years of helping citizens, improving governance

Milestone coincides with historic expansion of mandate - The Office of the Ontario Ombudsman today celebrates 40 years of helping citizens resolve issues with the provincial government. The occasion comes as the office embarks on an historic expansion of its mandate – something the first Ombudsman began calling for in 1975.

September 24, 2015

24 September, 2015

Ombudsman’s office releases submission on carding

The Office of the Ombudsman of Ontario today publicly released its submission to the government on the subject of police street checks. The submission was made in August as part of the Ministry of Community Safety and Correctional Services’ public consultation on the practice often known as “carding.”

September 16, 2015

16 September, 2015

Acting Ombudsman of Ontario named

Barbara Finlay has been named acting Ombudsman of Ontario, pending the Legislative Assembly’s selection process to fill the position permanently. Ms. Finlay has served with the Ontario Ombudsman’s office since 2005 as Deputy Ombudsman and Director of Operations. She has previously worked as Director General of Operations for the National Defence and Canadian Forces Ombudsman, and as an Assistant Crown Attorney and part-time law professor.

September 8, 2015

8 September, 2015

Ombudsman receives 50 complaints about school boards in first week of mandate; increase expected as classes begin

One week after new legislation enabling the Ontario Ombudsman to take complaints about school boards took effect, 50 people have complained about a diverse range of issues – a number expected to grow as Ontario children return to school today.

August 31, 2015

31 August, 2015

Ombudsman begins taking complaints about school boards September 1

Beginning tomorrow, September 1, the Ontario Ombudsman is officially able to take complaints about the province’s 82 school boards. The historic new expansion of the Ombudsman’s mandate was granted with the passage of Bill 8, the Public Sector and MPP Accountability and Transparency Act, 2014.

July 28, 2015

28 July, 2015

Ombudsman marks decade of progress in 2014-2015 Annual Report

Ontario Ombudsman André Marin today released his tenth annual report, marking the end of an historic year – and decade – that saw the largest investigation in the history of the office, the enactment of legislation extending the Ombudsman’s mandate to municipalities, school boards and universities, and an 86% increase in complaints received since 2009-2010.

June 5, 2015

5 June, 2015

Information for new Hydro One complainants

As of June 4, 2015, the Ombudsman no longer has oversight of Hydro One. This oversight was removed in the passage of the Building Ontario Up Act (Budget Measures) 2015. If you have a new complaint about Hydro One, please refer to these options.

June 4, 2015

4 June, 2015

Ombudsman no longer able to take Hydro One complaints

Ontario Ombudsman André Marin today reminded customers of Hydro One that his office is no longer able to take complaints about the utility, now that royal assent has been given to Bill 91, the Building Ontario Up Act (Budget Measures) 2015.

May 25, 2015

25 May, 2015

Ombudsman urges corporate culture overhaul, ongoing oversight of Hydro One

Ombudsman André Marin today called on Hydro One to overhaul its corporate culture to focus on customers and transparency, and urged the government to preserve independent oversight of the utility in the public interest.

May 21, 2015

21 May, 2015

Ombudsman oversight coming soon to municipalities, universities and school boards

The public will be able to complain to the Ontario Ombudsman about school boards as of September 1, 2015, and about municipalities and universities as of January 1, 2016, now that the dates have been proclaimed for the relevant sections of the Public Sector and MPP Accountability and Transparency Act to come into force.

May 14, 2015

14 May, 2015

Statement from Ontario's Independent Legislative Officers

Ontario’s Independent Officers of the Legislative Assembly are calling on the provincial government to reverse plans in the Budget Bill that they believe will significantly reduce important oversight powers.

March 11, 2015

11 March, 2015

Ombudsman receives 10,000+ complaints about Hydro One, urges utility to stop “cruel, deceitful” threats to customers

Just 13 months after launching an investigation into billing and customer service problems at Hydro One, Ontario Ombudsman André Marin announced today his office has received more than 10,000 complaints about the utility – its highest total, by far, for any investigation to date.

January 27, 2015

27 January, 2015

Brighter days ahead for municipal accountability: Ombudsman

After seven years of “patchwork” enforcement and widespread confusion about the rules requiring them to hold open meetings, there is good news for Ontario municipalities and the citizens seeking to hold them accountable, Ontario Ombudsman André Marin says today in his latest report.

October 22, 2014

22 October, 2014

Ontario Ombudsman finds children at risk in poorly monitored unlicensed daycares

Ontario Ombudsman André Marin today called on the province to take urgent action to protect children in unlicensed daycares, after his latest investigation revealed systemic government ineptitude that has put them at risk for years.

April 30, 2014

30 April, 2014

Improve monitoring of potentially unsafe drivers: Ombudsman. Province agrees to 19 recommendations to deal with medical conditions

TORONTO (April 30, 2014) – Ontario Ombudsman André Marin today urged the province to ensure safer roads by fixing numerous flaws in its systems for monitoring drivers with potentially dangerous medical conditions.

July 15, 2013

15 July, 2013

Ontario Ombudsman to investigate monitoring of unlicensed daycares

TORONTO (July 15, 2013) – Ontario Ombudsman André Marin today announced he will conduct a systemic investigation into how the Ministry of Education responds to complaints and concerns relating to unlicensed daycare providers.

June 20, 2013

20 June, 2013

Ontario correctional officers should see report as a chance to improve working conditions: Ombudsman

(TORONTO – June 20, 2013)  In his latest report, released on June 11, Ontario Ombudsman André Marin revealed systemic problems with the Ministry of Community Safety and Correctional Services’ treatment of the use of excessive force in correctional institutions, which he said are troubled by a pervasive “code of silence” that has been festering for years.

June 11, 2013

11 June, 2013

Ontario must crack “code of silence” among correctional officers involved in use of excessive force: Ombudsman

(TORONTO – June 11, 2013)  Ontario Ombudsman André Marin today called on the Ministry of Community Safety and Correctional Services to crack the pervasive “code of silence” under which some guards in the province’s correctional institutions use excessive force against inmates and conspire to cover it up.

October 24, 2012

24 October, 2012

Ontario and OPP failing to support police officers affected by operational stress injuries: Ombudsman

Ontario Ombudsman André Marin today called on the Ontario Provincial Police (OPP) and the Ministry of Community Safety and Correctional Services to take concrete action to support police officers across the province who suffer from post-traumatic stress disorder, risk of suicide and other forms of operational stress injuries.

March 20, 2012

20 March, 2012

Ombudsman to investigate whether government monitoring of hypoglycemic drivers is protecting public

TORONTO (March 20, 2012) – The Ombudsman is investigating whether the Ministry of Transportation's monitoring of drivers with uncontrolled hypoglycemia is adequately protecting the public.

December 14, 2011

14 December, 2011

Government failing to support police watchdog: Ombudsman

TORONTO (December 14, 2011) - Ontario Ombudsman André Marin today renewed his call for effective legislation to support the province’s police watchdog, after his latest investigation found the responsible ministry has actively undermined it.

August 16, 2011

16 August, 2011

Ombudsman to investigate handling of excessive force in Ontario jails

TORONTO (August 16, 2011) – Ontario Ombudsman André Marin today announced a systemic investigation into how the province deals with the use of excessive force against inmates by Ontario jail guards, sparked by numerous complaints that such incidents are being covered up or ignored.

June 10, 2011

10 June, 2011

Ombudsman welcomes regulation of non-emergency medical transfers

TORONTO (June 10, 2011) – Ontario Ombudsman André Marin today thanked the Ministries of Transportation and Health and Long-Term Care for acting on his recommendations and committing to regulate the industry that handles non-emergency transportation of hundreds of thousands of patients every year.

May 12, 2011

12 May, 2011

Herceptin coverage extended – Ombudsman suspends investigation

TORONTO (May 12, 2011) - Ontario Ombudsman André Marin today suspended his investigation into the province’s limited funding of Herceptin, after the Ministry of Health and Long-Term Care decided it would fund the drug for patients with breast cancer tumours of one centimetre in diameter or less.

March 31, 2011

31 March, 2011

Ombudsman to investigate OPP handling of stress injuries

TORONTO (March 31, 2011) – Ontario Ombudsman André Marin today announced he is launching an investigation into how the Ontario Provincial Police (OPP) deals administratively with operational stress injuries (OSI) among its members.  He will also investigate the Ministry of Community Safety and Correctional Services’ administrative processes relating to OSI in police services across Ontario.

March 18, 2011

18 March, 2011

Ombudsman to investigate Ontario’s limited funding of Herceptin

TORONTO (March 18, 2011) – Ontario Ombudsman André Marin today announced an investigation into the provincial Ministry of Health and Long-Term Care’s decision not to provide funding for the drug Herceptin for breast cancer patients whose tumours are less than one centimetre in diameter.

February 23, 2011

23 February, 2011

Ombudsman releases information on G20-related police complaints

TORONTO (February 23, 2011) – Ontario Ombudsman André Marin today released information on 112 complaints received by his Office about police conduct during the June 2010 G20 summit in Toronto. The information, requested by the Ontario Independent Police Review Director (OIPRD) in the course of its ongoing investigations, was also tabled in the Legislature and posted on the Ombudsman’s website.

January 11, 2011

11 January, 2011

Ontario Ombudsman to investigate non-emergency medical transfers

TORONTO (Tuesday, January 11) – Ontario Ombudsman to investigate whether public is adequately protected in non-emergency medical transfers - Concerns raised about patient safety, lack of infection control, poor training

December 21, 2010

21 December, 2010

Ombudsman finds delays, inconsistencies and lack of transparency in monitoring of long-term care homes

Ministry effort to address problems “a work in progress”. Ontario Ombudsman André Marin today released his findings in his investigation of the province’s monitoring of long-term care homes. The probe identified several serious systemic problems that the Ministry of Health and Long-Term Care is working to correct, Mr. Marin said.

December 9, 2010

9 December, 2010

Ontario Ombudsman statement on G20 arrests and detentions

Ontario Ombudsman André Marin today issued a brief additional statement about his special report Caught in the Act.  The statement addresses issues and questions surrounding the use of police powers granted by the province’s enactment of Regulation 233/10 under the Public Works Protection Act.

December 7, 2010

7 December, 2010

Ombudsman finds G20 regulation of “dubious legality”; Citizens unfairly trapped by secret expansion of police powers

The Ministry of Community Safety and Correctional Services quietly promoted the use of a likely illegal regulation to grant police “extravagant” powers on the eve of the G20 summit, Ontario Ombudsman André Marin says in his latest report, released today.

August 10, 2010

10 August, 2010

Ombudsman finds Hamilton-Niagara region LHIN’s “clandestine” meetings illegal; urges province to increase transparency of all LHINs

Ontario Ombudsman André Marin today released the results of his latest special investigation, calling on the province to improve the accountability and transparency of Local Health Integration Networks (LHINs) across the province.

November 29, 2009

29 November, 2009

Ontario uncaps Avastin funding in wake of Ombudsman probe

Ontario Ombudsman André Marin today welcomed the province’s announcement that it will uncap the funding of Avastin for colorectal cancer patients.  Mr. Marin recommended that the “absurd and indefensible” cap be lifted two months ago in his report, A Vast Injustice.

October 1, 2009

1 October, 2009

Statement by Ontario Ombudsman André Marin on Avastin funding

Yesterday, I issued A Vast Injustice, a report on my investigation into the Ministry of Health and Long-Term Care’s decision-making concerning the funding of Avastin for colorectal cancer patients.  The basic premise of my report is that although the Ministry is entitled to consider cost in deciding whether to fund a cancer drug such as Avastin, any limit on the duration of funding should be supported by sound medical evidence.

September 30, 2009

30 September, 2009

Ministry decision to restrict cancer drug “verges on cruelty” - Ombudsman finds cap on Avastin funding unreasonable and wrong

The Ontario government’s funding cutoff for patients taking the cancer drug Avastin is unreasonable, wrong and “verges on cruelty,” Ontario Ombudsman André Marin’s latest investigation has found.

August 25, 2009

25 August, 2009

Ontario Ombudsman urges stricter controls on colleges: Cambrian left students unqualified; Ministry “abdicated responsibility”

Ontario Ombudsman André Marin today issued a strong back-to-school warning to the provincial government to keep a closer eye on colleges, to ensure students are getting the education they pay for.

July 14, 2009

14 July, 2009

Ontario Ombudsman calls on government to better protect students: Ministry incompetence led to private career college “disaster”

Ontario Ombudsman André Marin today urged the province’s Ministry of Training, Colleges and Universities to get tougher on unscrupulous private career colleges. His latest special report, Too Cool For School, outlines the “unmitigated disaster” of Bestech Academy, an unregistered, illegal operation which the Ministry tolerated for more than two years – while actually paying for several students to attend classes there, and subsequently even hiring its president to work in the Ministry.

June 4, 2009

4 June, 2009

Ombudsman to investigate Ontario’s limited funding of cancer drug

Ontario Ombudsman André Marin has launched an investigation into the provincial Ministry of Health and Long-Term Care’s funding of Avastin, a drug for colon cancer patients.  The province’s funding of Avastin is limited to 16 two-week cycles, regardless of patient response to the treatment.  The Ombudsman is investigating whether the Ministry’s decision to limit funding in this way was informed and reasonable.

April 29, 2009

29 April, 2009

Ombudsman finds closed Oshawa meeting illegally involved lobbying, not just ‘education’

Ontario Ombudsman André Marin has found a city of Oshawa committee met inappropriately behind closed doors with a private business in a “lobbying” session that was supposed to be for “education and training” purposes only.  “This is the very type of conduct that municipalities should scrupulously avoid occurring in a closed committee meeting,” he says in his report, The ABCs of Education and Training. 

April 27, 2009

27 April, 2009

Ontario Ombudsman censures Oshawa for "pirating" report

Ontario Ombudsman André Marin today tabled a report signalling to municipalities that they must respect the law when they engage the services of his office.  In his report, Pirating our Property, the Ombudsman found the city of Oshawa’s failure to co-operate with his office to be contrary to law.

March 24, 2009

24 March, 2009

Ombudsman to investigate Hamilton/Niagara-area LHIN

Ontario Ombudsman André Marin announced today he is launching an investigation into the decision-making process of the Hamilton Niagara Haldimand Brant Local Health Integration Network (HNHB LHIN), including its approach to its mandate of “community engagement” when it deals with proposals for the restructuring of health services.

January 8, 2009

8 January, 2009

Ombudsman to investigate oversight of Bestech Academy

Ombudsman André Marin today announced an investigation into the Ministry of Training, Colleges and Universities’ oversight of Bestech Academy, a private vocational college in Stoney Creek. 

September 30, 2008

30 September, 2008

Special Investigations Unit must dispel “toothless tiger” image: Ombudsman investigation finds culture of complacency at SIU

Ontario’s system of police oversight has failed to live up to its promise due to a “complacent” culture and a lack of rigour in ensuring police follow the rules, Ontario Ombudsman André Marin says in his latest special report, released today.

July 16, 2008

16 July, 2008

Ombudsman to investigate monitoring of long-term care facilities

Ontario Ombudsman André Marin today announced he will conduct a full systemic investigation into the province’s monitoring of long-term care facilities – and its effectiveness in ensuring nursing homes meet government standards.

June 3, 2008

3 June, 2008

Ombudsman calls for clarity on new home warranty program

Ontario Ombudsman André Marin today called on the Ministry of Government and Consumer Services to clarify its relationship with Tarion Warranty Corp. in its communications with new homeowners and the general public.

May 23, 2008

23 May, 2008

Ombudsman to investigate closed meetings in Oshawa

Ontario Ombudsman André Marin served notice to the mayor and council of the City of Oshawa this week that he is investigating a complaint about closed meetings held by city council.

February 26, 2008

26 February, 2008

Ombudsman calls for new law to avert legal aid “fiascos”

Ontario Ombudsman André Marin today called on the province to change the law to prevent further legal aid fiascos like the Richard Wills murder case – and to take whatever steps possible to recover some of the $1.1 million it cost taxpayers. He warned that the situation is not beyond repetition if things are left the way they are.

October 22, 2007

22 October, 2007

Ombudsman to investigate closed meetings free of charge

Ontario Ombudsman André Marin today welcomed new provisions of the Municipal Act, 2001 and the City of Toronto Act, 2006 that will allow people to complain to his office about closed municipal meetings if their municipality has not appointed its own investigator.

June 7, 2007

7 June, 2007

Ontario Ombudsman to Investigate Special Investigations Unit

Ontario Ombudsman André Marin today announced the launch of a systemic investigation into the province’s Special Investigations Unit (SIU). The SIU is the civilian agency responsible for probing police actions involving serious injury or death of members of the public. The SIU reports to the Ministry of the Attorney General.

March 26, 2007

26 March, 2007

Ombudsman urges regulation of lotteries to restore trust, Province and OLG vow to act on recommendations

Ontario Ombudsman André Marin today called on the provincial government to regulate its lottery system as it does other gaming activities, in the wake of his office’s special investigation into the problem of “insider” theft and fraud involving Ontario Lottery and Gaming Corporation ticket retailers.

February 27, 2007

27 February, 2007

Ombudsman finds Ontario broke its promise to crime victims, Ministry of Attorney General acting contrary to law

Ontario’s compensation system for crime victims is hurting the very people it is supposed to help, Ombudsman André Marin says in his report released today, Adding Insult to Injury.

August 9, 2006

9 August, 2006

Ontario’s Family Responsibility Office dropped the ball in collecting delinquent child support

In his most recent report titled, “Its All in the Name,” Ontario’s Ombudsman André Marin found that the Ontario Family Responsibility Office needs to accept greater responsibility for ensuring that the rights of Ontario’s Families are protected in the enforcement of support orders.

May 31, 2006

31 May, 2006

Ontario’s most vulnerable are losing out

Ontario’s disabled have lost out on disability benefits to the tune of at least $6 million, as a result of delays in processing their applications for support by the Ministry of Community and Social Services’ Ontario Disability Support Program and the impact of a provincial regulation, which limited retroactive benefit payments to four months. “Thousands of Ontario’s most vulnerable citizens have become losers in a cruelly insensitive and intensely bureaucratic waiting game” Mr. Marin notes in his latest report titled “Losing the Waiting Game.”

March 28, 2006

28 March, 2006

MPAC in credibility crisis

The Municipal Property Assessment Corporation (MPAC) is experiencing a crisis of credibility and must take real and concrete steps to improve public confidence in the assessment system, Ombudsman André Marin said at a press conference announcing the release of his report on the investigation into the transparency of the property assessment process and the integrity and efficiency of decision-making at MPAC.

September 1, 2005

1 September, 2005

Ombudsman finds Ministry bound by its own red tape

Bureaucratic obfuscation, errors, excuses and omissions are just some of the criticisms Ombudsman André Marin leveled at officials at the Ministry of Health and Long-Term Care in his report titled, "From Hope to Despair".

April 25, 2005

25 April, 2005

Children with severe disabilities focus of Ombudsman’s first Special Investigation

The Ombudsman of Ontario, André Marin, announced the  launch of a new special Ombudsman response team and its first major investigation at a press conference held earlier today.