Reports and Case Summaries

The Ombudsman investigates individual complaints and major systemic issues under the Ombudsman Act. He also investigates complaints about closed municipal meetings under the Municipal Act. Use the filters to find the reports and case studies you are looking for.

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June 27, 2017

27 June, 2017

Powerful gesture

A man was upset that it took the Ontario Electricity Support Program six months to process his application, even though its website says it should take 6-8 weeks.

Topics include:Les sujets incluent:

June 27, 2017

27 June, 2017

Wires crossed

We received complaints from four residents in one building who each received catch-up bills from their municipal hydro company for $2,000-5,000.

Topics include:Les sujets incluent:

July 28, 2015

28 July, 2015

Electrifying error

A woman was frustrated and confused by a dramatic increase in her electricity bills after her meter was changed in August 2013 – from $244 that July, to $403 in August, and up to $1,700 in January 2014.

Topics include:Les sujets incluent:

July 28, 2015

28 July, 2015

Overbill overkill

A farmer was concerned about the high electricity bills he received for the first six months of 2014, even though his corn dryer – the machine on his farm using the highest amount of electricity – wasn’t in use. His bills were close to $9,000, including $843 in delivery charges on $112 worth of electricity.

Topics include:Les sujets incluent:

May 25, 2015

25 May, 2015

In the Dark

Investigation into the transparency of Hydro One’s billing practices and the timeliness and effectiveness of its process for responding to customer concerns

Topics include:Les sujets incluent: