Health

We can help with your concerns about health care coverage, drug funding and the Ontario government bodies that are responsible for health and long-term care. Our services are confidential and free.

Please note, we are not the Ombudsman for hospitals or patient care.

Contact the Patient Ombudsman if you have a complaint about:

• A hospital
• A long-term care home
• Direct patient services
• Professional, personal support, or homemaking services provided through Ontario Health atHome

We can help you with things like:

• Getting or renewing Ontario Health Insurance Plan (OHIP) coverage
• Drug and medication funding
• Assistive devices and medical supplies, like ventilators or ostomy supplies
• Assessments and coverage for gender-affirming surgery
• Information about long-term care inspections

You can complain to us about:  

• Ministry of Health
• Ministry of Long-Term Care
• Ontario Health Insurance Plan (OHIP)
• Ontario Health at Home (formerly Home and Community Care Support Services)
• Assistive Devices Program
• Exceptional Access Program
• Ontario Drug Benefit Program
• Ontario Health Professions Appeal and Review Board
• Ontario Services Appeal and Review Board
• Northern Health Travel Grant
• Trillium Drug Program

Make a complaint

There are some things we can’t do. We can’t take complaints about:

• Health care professionals (like doctors, nurses and dentists)
• Hospitals and long-term care homes (contact the Patient Ombudsman)
• Public health units

If we can’t help, we’ll tell you who can.

Still have questions?

• See the full list of organizations you can complain about
• Read our Frequently Asked Questions
• Contact us with your questions

How we’ve helped

Discover how our team has helped people deal with their concerns about health care issues in Ontario: