What we can help you with

Ombudsman Ontario has been a powerful voice for fairness, keeping government and public services accountable and protecting your rights for 50 years. We’re here to help you get treated fairly.

We take complaints and investigate issues related to more than 1,000 government and public sector organizations. Choose a topic below to learn about:

  • The organizations we take complaints about
  • The issues we resolve

You can also file a complaint or contact us if you have more questions.

Organizations you can complain about

Click here to see a list of the organizations we can take complaints about.

You can contact us about:

Certificates and permits

Issues with birth, death or marriage certificates, driver’s licences and other identification documents, provincial and municipal permits, and more.

Children and youth

Issues with children’s services like children’s aid societies and Indigenous child and family well-being agencies, foster homes or group homes, special needs supports, youth justice, and more.

Education

Issues related to daycare, early childhood education, public school (K-12), colleges and universities, as well as adult learning, post-secondary grants and loans, and more.

Employment

Issues with workplace injury compensation, Employment Standards Act claims or appeals, apprenticeship programs, and more.

Energy and environment

Issues related to municipal hydro, natural resources, parks, environmental assessments, Indigenous hunting and fishing rights, land use planning, wildlife protection, and more.

French language services

Issues with obtaining provincial government services and information in French.

Health

Issues with OHIP coverage, funding for drugs and assistive devices, inspections of long-term care homes and ambulance services, and more.

Law and order

Issues like police oversight and training, provincial correctional facilities, youth justice centres, tribunals and court services, and more.

Money and property

Issues related to lotteries, property assessments, liquor and cannabis sales, provincial tax rebates for First Nations or other groups, and more.

Municipalities

Issues with local government services, councils and committees, by-law enforcement, infrastructure, garbage and snow removal, and more.

Social services

Issues with family and spousal support payments, Ontario Works, the Ontario Disability Support Program, special needs programs and funding for adults and children, and more.

Transportation

Issues with driver’s licences, driver testing, public transit, vehicle registration, roads and highways, and more.