The Ontario Ombudsman can take complaints about more than 1,000 government and public sector organizations. We work closely with these organizations to resolve issues and make sure public services are fair.
Public organizations should treat people fairly and respect their rights. Learn below about the resources we provide for public bodies and officials to help make sure public services are delivered fairly and individuals’ rights are respected.
Fairness by Design: An Administrative Fairness Self-Assessment Guide
Canada’s provincial and territorial ombudsmen developed the "Fairness by Design" self-assessment tool to help public organizations ensure their policies, programs and practices are fair and consistent with the principles of administrative law and the standards of fairness.
By following these standards when reviewing or developing public programs, policies and procedures, those who deliver public services are more likely to treat people fairly and provide excellent service. Read Fairness by Design.
