If you have a complaint about an Ontario government or public service, we can help. We can take complaints about more than 1,000 government and public sector organizations. If something is unfair, we will work to make it right. We are independent and impartial, and our services are free.
What happens when you contact us
When you contact us with a problem or complaint, we:
- Listen respectfully and ask questions to make sure we understand the issue
- Protect your privacy and ask for your consent if we need to share details about your complaint
- Respect diverse perspectives and experiences
- Treat you with respect and professionalism
- Keep you updated on your file’s progress
- Try to resolve your issue quickly
You can have an Elder, support person, family member, caregiver, caseworker, friend or other person help you file your complaint or contact our office.
How we help you
We can help:
- See if the process, decisions and treatment were fair in your case
- Put you in touch with the right people if another office or agency can help with your complaint or problem
- Connect you to services, programs and resources to match your needs – including options you may not have thought of
- Treat urgent complaints quickly – such as if there is an immediate health or safety concern
Our approach
Our people-first approach means that our door is always open. Even if we can’t assist you, we’ll help get you on the right track.
We are neutral and impartial. In working to help you, we:
- Look at whether services were provided fairly and if your rights were respected
- Can help you in English, French or more than 200 other languages
- Will accommodate your accessibility needs
- Take a trauma-informed approach*
*We know that trauma can affect how people feel, respond and interact. Our approach is sensitive, empathetic and supportive.