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Ombudsman Ontario

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  1. Make a complaint
  2. What we can help you with
  3. Transportation

Transportation

We can help with your concerns about transportation in Ontario, including driver’s licences, vehicle registration and some public transit. Our services are confidential and free.

We can help solve problems with:

  • Driver testing
  • Driver’s licences (fixing your name, reinstating your licence)
  • Driving records from outside Ontario or Canada
  • Roads and highways
  • Transit service or noise
  • Vehicle registration

 

You can complain to us about:

  • DriveTest
  • GO Transit
  • Metrolinx
  • Ministry of Transportation
  • ServiceOntario

Make a complaint

 

There are some things we can’t do. We can’t:

  • Reverse decisions made by elected officials
  • Take complaints about:
    • Private companies
    • Labour unions

If we can’t help, we’ll tell you who can.


Still have questions?

  • See the full list of organizations you can complain about
  • Read our Frequently Asked Questions
  • Contact us with your questions

How we’ve helped

Discover how our team has helped people deal with their concerns about transportation issues in Ontario:

More examples of case stories
Hands typing on a keyboard with a toy car and car keys next to it

Correcting the record

A transgender woman who changed the name and sex designation on her driver’s licence contacted us in frustration after being told that her car insurance would now cost more. She said that in making the changes, the Ministry had given her an entirely new licence number, which was no longer connected to her previous good driving record. She complained that this meant insurers would treat her as a new, higher-risk driver.

Two cars in a parking lot

Kept in suspense

A senior sought our help when his driver’s licence was suspended, just seven months after he had gone through an extensive process with the Driver Medical Review Office to get it reinstated.

Motorcycle driving on a highway with a sunset behind it

Motorcycle mix-up

A man noticed that the driver’s licence he’d had for four years did not indicate that he was also qualified to drive a motorcycle. He told us that DriveTest and the Ministry said his only recourse was to start the motorcycle licensing process all over again.

See more examples of results we’ve achieved in the transportation sector. 


Ready to make a complaint?

Start here

Learn more about our work in this area

  • Transportation trends and cases (2023–2024 Annual Report)
  • Investigations

The Ontario Ombudsman’s work takes place on traditional Indigenous territories across the province we now call Ontario, and we are thankful to be able to work and live on this land. 

Ombudsman Ontario Home

Ombudsman Ontario

483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9

Toll-free (Ontario only): 1-800-263-1830
Outside Ontario: 416-586-3300
info@ombudsman.on.ca

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