See more examples of results we’ve achieved in the transportation sector.
Ready to make a complaint?
Learn more about our work in this area
- Transportation trends and cases (2023–2024 Annual Report)
- Investigations
We can help with your concerns about transportation in Ontario, including driver’s licences, vehicle registration and some public transit. Our services are confidential and free.
We can help solve problems with:
- Driver testing
- Driver’s licences (fixing your name, reinstating your licence)
- Driving records from outside Ontario or Canada
- Roads and highways
- Transit service or noise
- Vehicle registration
You can complain to us about:
- DriveTest
- GO Transit
- Metrolinx
- Ministry of Transportation
- ServiceOntario
There are some things we can’t do. We can’t:
- Reverse decisions made by elected officials
- Take complaints about:
- Private companies
- Labour unions
If we can’t help, we’ll tell you who can.
Still have questions?
- See the full list of organizations you can complain about
- Read our Frequently Asked Questions
- Contact us with your questions
How we’ve helped
Discover how our team has helped people deal with their concerns about transportation issues in Ontario:
Correcting the record
A transgender woman who changed the name and sex designation on her driver’s licence contacted us in frustration after being told that her car insurance would now cost more. She said that in making the changes, the Ministry had given her an entirely new licence number, which was no longer connected to her previous good driving record. She complained that this meant insurers would treat her as a new, higher-risk driver.