Reports and Case Summaries

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September 29, 2020

29 September, 2020

To be or not to be… in French

A woman in Thunder Bay decided to go to a local ServiceOntario to update her home address on her driver’s licence, after first checking the website to confirm the service location offered services in French.

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August 28, 2020

28 August, 2020

A message in French will follow

With the current pandemic and the necessity to work from home, using conference call lines has become the norm in many organizations.

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July 31, 2020

31 July, 2020

Fish story

When new signs were installed at the Ministry of Natural Resources and Forestry's Fish Culture Station in North Bay, some Francophone residents noticed something fishy - the signs were in English only.

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May 29, 2020

29 May, 2020

Our opinion matters

An education worker complained to our French Language Services Unit about a unilingual English survey about technology that was being conducted on behalf of the Ministry of Education.

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March 27, 2020

27 March, 2020

Failing the test

A man visited a London DriveTest centre with his son, who wanted to take the theory component of the road test, and requested services in French.

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January 31, 2020

31 January, 2020

Hold, s’il vous plaît

A francophone man complained to our French Language Services Unit that he waited an hour on the phone for service in French when he called the disability eligibility decision unit of the Ministry of Children, Community and Social Services.

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November 29, 2019

29 November, 2019

Au revoir, not goodbye

A woman complained to our French Language Services Unit that the Superior Court in Toronto could not serve her in person in French, resulting in a wasted trip and frustration.

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October 31, 2019

31 October, 2019

Website faux pas

A French-speaking woman sought our help after she encountered difficulties with the website of the Psychiatric Patient Advocate Office.

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September 30, 2019

30 September, 2019

Lacking language

A man who was following the complaints process regarding a bilingual community legal clinic reached out to us after receiving an English-only version of the clinic’s complaints policy.

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August 30, 2019

30 August, 2019

The road to French services

We received a complaint from a man who had recently moved to Canada. Although his motorcycle licence was valid in his home country, he was required to re-take the test in Ontario. The man had been assigned an English-speaking examiner for his motorcycle road test, even though he requested a French-speaking examiner in advance at a designated DriveTest centre.

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