Reports and Case Summaries

The Ombudsman investigates individual complaints and major systemic issues under the Ombudsman Act. He also investigates complaints about closed municipal meetings under the Municipal Act. Use the filters to find the reports and case studies you are looking for.

Filter By

August 21, 2017

21 August, 2017

Public Notice

Investigation into a complaint about the Elliot Lake Residential Development Commission.

Topics include:Les sujets incluent:

June 27, 2017

27 June, 2017

All wet

After a man complained to us that his municipality had not responded to his letter about flood damage to his basement, municipal staff initially told us they didn’t answer because they deemed the complaint to be without merit.

Topics include:Les sujets incluent:

June 27, 2017

27 June, 2017

Building good policies

A man who had a complaint about his municipality’s chief building official contacted our Office because his municipality did not have a code of conduct in place, even though this is required by the Building Code Act.

Topics include:Les sujets incluent:

June 27, 2017

27 June, 2017

Rude awakening

A man complained to his municipality after a member of council called him names in an email. He was not satisfied when the mayor offered to bring him and the councillor together for a private meeting.

Topics include:Les sujets incluent:

June 27, 2017

27 June, 2017

Sold out

A man contacted our Office after his municipality closed and sold a road allowance adjacent to his property. His family had used the land to access the river, but they were not notified by the municipality or given the chance to purchase a portion of the land, contrary to municipal policy.

Topics include:Les sujets incluent:

May 31, 2017

31 May, 2017

Counter Encounter

Investigation into a complaint about the Township of Red Rock.

Topics include:Les sujets incluent:

March 6, 2017

6 March, 2017

Procuring Progress

Investigation into the City of Brampton’s procurement practices, focusing on the administration of its purchasing by-laws, policies and procedures regarding non-competitive procurements.

Topics include:Les sujets incluent:

November 8, 2016

8 November, 2016

Billing bungle

A man complained after he received a municipal hydro bill of $1,300, when his normal monthly bill was around $29.

Topics include:Les sujets incluent:

November 8, 2016

8 November, 2016

Fee factor

A homeowner complained that a $1,950 fee he paid to make a severance application was not refunded when his application was denied.

Topics include:Les sujets incluent:

November 8, 2016

8 November, 2016

Snow problem

A man told our Office he had tried for 10 years to find out why the municipality removed the snow from the sidewalk in front of his neighbours’ homes, but not his.

Topics include:Les sujets incluent:

September 30, 2016

30 September, 2016

Uncredited

A man complained to us that he received a water bill and a late payment penalty even though he had a $600 credit with the utility. Our staff contacted the municipality and discovered that the man’s original account had been closed and a new account had been set up without the credit being transferred over.

Topics include:Les sujets incluent:

August 31, 2016

31 August, 2016

Rental funding issues

A woman applied for Ontario Works benefits and was told she qualified for $1,850 to cover the first and last month's rent payments for an apartment she was moving into in August.

Topics include:Les sujets incluent:

July 29, 2016

29 July, 2016

No parking

A ​woman who was working temporarily in Ontario and renting a house with no private parking complained to us when the municipality denied her a street parking permit because her vehicle had out-of-province plates.

Topics include:Les sujets incluent:

April 29, 2016

29 April, 2016

Clarifying our jurisdiction

A town clerk contacted our office after the local council, which was considering establishing a code of conduct, expressed the view that it did not need to appoint an Integrity Commissioner, because any complaints related to the code of conduct could be forwarded to the Ombudsman for review.

Topics include:Les sujets incluent:

March 31, 2016

31 March, 2016

Denied assistance

A homeless teenager who could not live with either parent was denied assistance through Ontario Works and was not provided with anything in writing about how to appeal the decision.

Topics include:Les sujets incluent:

February 29, 2016

29 February, 2016

Lack of clear mechanism

We received complaints of alleged violations of the councillor code of conduct in a township.

Topics include:Les sujets incluent:

September 9, 2013

9 September, 2013

Township of Tiny

The Ombudsman did not find that there had been secret meetings involving members of Council prior to the passage of a by-law regarding wind turbines at the January 14, 2013 Council meeting. 

Topics include:Les sujets incluent: