Reports and Case Summaries

The Ombudsman investigates individual complaints and major systemic issues under the Ombudsman Act.

He also investigates complaints about closed municipal meetings under the Municipal Act. Find your closed meeting investigator and read about closed meeting cases here.

Use the filters to find the reports and case studies you are looking for.

Filter By

June 27, 2017

27 June, 2017

Identity issue

A woman who had surrendered her driver’s licence for medical reasons complained to us that she was having trouble obtaining a photo identification card from ServiceOntario.

Topics include:Les sujets incluent:

June 27, 2017

27 June, 2017

Name changer

In 2001, after years of using his stepfather’s surname, a man decided to revert to his original birth surname. He was issued a short-form Ontario birth certificate reflecting the change.

Topics include:Les sujets incluent:

November 8, 2016

8 November, 2016

Guard let down

A man who needed to renew his Ontario Security Guard licence for work contacted our Office for help in speeding up the process with the Ministry of Community Safety and Correctional Services.

Topics include:Les sujets incluent:

November 8, 2016

8 November, 2016

Special(ist) case

A transgender man complained to our Office because he was having difficulty obtaining an updated birth certificate from the Registrar General.

Topics include:Les sujets incluent:

November 8, 2016

8 November, 2016

New identity

After living on the streets for many years, a man sought our help in obtaining valid identification so he could apply for full-time work.

Topics include:Les sujets incluent:

July 28, 2015

28 July, 2015

Burden of proof

A woman turned to the Ombudsman for help when she had trouble renewing her Ontario Health Insurance Plan coverage. She had been living with friends and was struggling to provide proof that she was an Ontario resident so she could renew her OHIP card before it expired on September 30.

Topics include:Les sujets incluent:

July 28, 2015

28 July, 2015

Return to sender, address unknown

A man contacted our Office in frustration when the Ministry repeatedly sent mail to his address for a former tenant. He had returned the envelopes several times with a note stating “this person does not reside at this address,” but the Ministry mail did not stop.

Topics include:Les sujets incluent:

July 28, 2015

28 July, 2015

Misplaced identity

A new driver complained to our Office after waiting six months for his permanent driver’s licence. He had passed the written test and turned over his Ontario-issued government photo ID to ServiceOntario, expecting a replacement card in the mail, but he never received it.

 

Topics include:Les sujets incluent:

July 28, 2015

28 July, 2015

Your call is important

A 65-year-old man had his driver’s licence suspended in May 2014 after hospital staff reported to the Ministry of Transportation that he had suffered a fall that knocked him unconscious. After this incident, the man provided the Ministry with letters from three different doctors confirming he was in good health, but two months later, his licence was still suspended.

Topics include:Les sujets incluent:

July 28, 2015

28 July, 2015

A matter of time

After signing up for “Back on Track,” a remedial program for people convicted of impaired driving, a man phoned the program to book a one-hour assessment interview. He was given the choice of several time slots. He arrived at 3:30 on the appointed day, believing he was half an hour early for the 4 p.m. slot. Instead, he was told the interview had actually been booked for 3 p.m.

Topics include:Les sujets incluent:

September 1, 2005

1 September, 2005

Registrar General delays: Faster Service Guaranteed

SORT’s probe of complaints of delays in processing of registrations of births, deaths marriages and name changes found an improvements since the previous Ombudsman’s investigation in 2004. In 2007, the government announced guaranteed 15-day service for post-1991 events

Topics include:Les sujets incluent: