The Ombudsman investigates individual complaints and major systemic issues under the Ombudsman Act.
Read the selected cases below and use the filters to search by year and / or topic.
May 29, 2020
29 May, 2020
An education worker complained to our French Language Services Unit about a unilingual English survey about technology that was being conducted on behalf of the Ministry of Education.
March 27, 2020
27 March, 2020
A man visited a London DriveTest centre with his son, who wanted to take the theory component of the road test, and requested services in French.
January 31, 2020
31 January, 2020
A francophone man complained to our French Language Services Unit that he waited an hour on the phone for service in French when he called the disability eligibility decision unit of the Ministry of Children, Community and Social Services.
November 29, 2019
29 November, 2019
A woman complained to our French Language Services Unit that the Superior Court in Toronto could not serve her in person in French, resulting in a wasted trip and frustration.
October 31, 2019
31 October, 2019
A French-speaking woman sought our help after she encountered difficulties with the website of the Psychiatric Patient Advocate Office.
September 30, 2019
30 September, 2019
A man reached out to the Ombudsman's French Language Services Unit after trying to get service in French at Legal Aid Ontario on several occasions.
August 30, 2019
30 August, 2019
We received a complaint from a man who had recently moved to Canada. Although his motorcycle licence was valid in his home country, he was required to re-take the test in Ontario. The man had been assigned an English-speaking examiner for his motorcycle road test, even though he requested a French-speaking examiner in advance at a designated DriveTest centre.