You have the choice

You have the choice

November 24, 2020

24 November 2020

Our French Language Services Unit received two complaints from people who called the general DriveTest phone line to book driving tests and were obligated to listen to a 90-second message in English only.

Our French Language Services Unit received two complaints from people who called the general DriveTest phone line to book driving tests and were obligated to listen to a 90-second message in English only. The message, which was added to the line to explain new information about services during the COVID-19 pandemic, did not include any information in French until after the English message. After we intervened, DriveTest recorded a new message that gives callers the option to choose French or English at the outset. They can then listen to the information about pandemic protocols and available services in the language of their choice.

Learn more about the French Language Services Unit which answers questions and takes complaints about French services.
Read about how we helped other people in our Selected cases.