2020

May 29, 2020

29 May, 2020

Proof of identity

A man complained to us after he wore a non-medical mask to prevent coronavirus spread inside his local Liquor Board of Ontario (LBCO) outlet, and staff there asked him to remove it so they could verify his identity.

May 29, 2020

29 May, 2020

Broken telephone

Our staff helped a woman who was having trouble reaching a manager at the Family Responsibility Office (FRO), due to recent changes to its phone system.

May 29, 2020

29 May, 2020

Extended parking

A woman sought our help after she was provided with a temporary accessible parking permit with a duration of only six months, when she had previously had one that lasted five years.

May 29, 2020

29 May, 2020

Our opinion matters

An education worker complained to our French Language Services Unit about a unilingual English survey about technology that was being conducted on behalf of the Ministry of Education.

April 30, 2020

30 April, 2020

Parked at home

A man complained to us about his municipality issuing parking tickets during the COVID-19 state of emergency.

April 30, 2020

30 April, 2020

Paid upfront

A cancer patient who is an Ontario Disability Support Program recipient told us she was about to have surgery and urgently needed funds to pay for transportation, but could not reach her caseworker.

April 30, 2020

30 April, 2020

Essential licence

A woman whose job was deemed an essential service during the COVID-19 pandemic sought our help when her driver’s licence was suspended due to a medical matter and she was temporarily unable to get to work.

March 31, 2020

31 March, 2020

A cut above

A Black youth living in a rural group home with little access to public transit complained to us that staff would not drive him to get a haircut.

March 27, 2020

27 March, 2020

Failing the test

A man visited a London DriveTest centre with his son, who wanted to take the theory component of the road test, and requested services in French.

February 26, 2020

26 February, 2020

Left out in the cold

The mother of a teenager with developmental disability complained to us about an incident involving her daughter at a group home.

January 31, 2020

31 January, 2020

Hold, s’il vous plaît

A francophone man complained to our French Language Services Unit that he waited an hour on the phone for service in French when he called the disability eligibility decision unit of the Ministry of Children, Community and Social Services.

January 31, 2020

31 January, 2020

The right process

A mother called our Children and Youth Unit after her local children’s aid society told her it would not review her complaint due to a lack of information.