2020

August 28, 2020

28 August, 2020

No longer a loan

After being injured and hospitalized, a college student was unable to complete his one-year course, so the Ontario Student Assistance Program (OSAP) converted his $15,000 grant to a loan.

August 28, 2020

28 August, 2020

Right to review

We helped a parent who was refused an identification, placement and review committee (IPRC) to assess her daughter’s giftedness in kindergarten.

August 28, 2020

28 August, 2020

A message in French will follow

With the current pandemic and the necessity to work from home, using conference call lines has become the norm in many organizations.

August 28, 2020

28 August, 2020

A cry for help

A 15-year-old emailed us that she was being physically and verbally abused by her mother, and had started to self-harm and even attempted suicide as a result.

July 31, 2020

31 July, 2020

Proven parenthood

A father whose wife died in childbirth sought our help in obtaining a birth certificate and Social Insurance Number for the new baby, which he needed in order to claim survivor benefits.

July 31, 2020

31 July, 2020

Opportunity granted

A former master’s student who began to work in her field just before she completed her degree complained to us that the Ontario Student Assistance Program (OSAP) had deemed her ineligible for an Ontario Student Opportunities Grant, due to unreported income.

July 31, 2020

31 July, 2020

Safe slumber

A 16-year-old living in a foster home sought our help when she was invited to spend the night at a friend’s house, but her foster care agency denied her request, citing COVID-19 restrictions.

July 31, 2020

31 July, 2020

Fish story

When new signs were installed at the Ministry of Natural Resources and Forestry's Fish Culture Station in North Bay, some Francophone residents noticed something fishy - the signs were in English only.

July 6, 2020

6 July, 2020

Whose sewage

A trailer park owner contacted us when a dispute arose about responsibility for the municipal sewage system servicing the park.

July 6, 2020

6 July, 2020

After the fire

After firefighters used foam containing PFAS (per- and polyfluoroalkyl substances) to put out a fire at her property, a woman complained to us about how long it was taking to ensure her water was safe to drink.

July 6, 2020

6 July, 2020

Post-mortem correction

A woman sought our help in getting the Registrar General to help her correct an error she made on her mother’s death certificate.

July 6, 2020

6 July, 2020

Starting anew

A man complained to us after trying for years to resolve a name discrepancy with ServiceOntario.

July 6, 2020

6 July, 2020

Debt free

A man sought our help when he was contacted by a collections agency many years after receiving funding from Second Career – a program now operated by the Ministry of Labour, Training and Skills Development.

July 6, 2020

6 July, 2020

Sorry process

We have resolved several complaints over the past three years about the Ontario Immigrant Nominee Program (OINP), which nominates skilled immigrant workers for permanent residency.

July 6, 2020

6 July, 2020

Record time

A driver who moved to B.C. sought our help after waiting for a copy of his driving record from Ontario for 7 weeks.

July 6, 2020

6 July, 2020

Presto change

When attempting to reload her Presto card, a transit rider purchased a monthly Toronto Transit Commission (TTC) pass by mistake. She contacted Metrolinx, which referred her to the TTC, which in turn referred her to Metrolinx.

July 6, 2020

6 July, 2020

Claiming responsibility

A man whose vehicle was damaged by a large pothole complained to us after the Ministry of Transportation’s adjuster denied his claim and the road construction company denied responsibility.

July 6, 2020

6 July, 2020

Lost in the mail

A woman came to us in frustration after trying several times to obtain her renewed driver’s licence. Each time she visited ServiceOntario, she was given a temporary licence and told a permanent one would be mailed to her.

July 6, 2020

6 July, 2020

Wrongly charged

A patient contacted us after being told by their physician that a non-cosmetic dermatological treatment was not covered by OHIP, and could only be provided if the patient paid.

July 6, 2020

6 July, 2020

Insured in time

A cancer patient who had appealed OHIP’s decision to deny him coverage complained to us when he did not receive a response within the Ministry of Health’s posted deadline.

July 6, 2020

6 July, 2020

Worth the trip

A woman sought our help after her application for an overnight accommodation allowance was denied by the Northern Health Travel Grant because she did not meet the minimum distance requirement.

July 6, 2020

6 July, 2020

Course completed

A transgender student at a college of applied arts and technology complained to us that she had experienced harassment, bullying, and a lack of accommodation.

July 6, 2020

6 July, 2020

Second chance

A federal inmate who was taking university courses sought our help with submitting a grade appeal. He had tried to submit it to the university’s senate committee, but received no response because he sent it directly to his professor instead of the registrar.

July 6, 2020

6 July, 2020

Language barrier

An English-speaking mother whose child attends a French-language school was facing barriers when attempting to raise concerns with the school principal.

July 6, 2020

6 July, 2020

Northern resources

A woman in a remote northern community complained to our Office that her grandson, who has Fetal Alcohol Spectrum Disorders (FASD), had been excluded from school for four months due to escalating violent behaviour. When the child was allowed back to school, he was only allowed to attend for two hours per day, four times a week. 

July 6, 2020

6 July, 2020

Overtaxed

A homeowner sought our help after learning that his property type had been incorrectly recorded by the Municipal Property Assessment Corporation (MPAC) when it was first assessed almost a decade earlier.

July 6, 2020

6 July, 2020

Loan protection

After a woman under the guardianship of the Office of the Public Guardian and Trustee (OPGT) took out two short-term, high-interest loans without the OPGT’s knowledge or consent, we asked for more information about how it prevents unauthorized loans and other dissipation of clients’ assets.

July 6, 2020

6 July, 2020

Help with the bill

A recipient of Ontario Disability Support Program benefits contacted us when he discovered his monthly natural gas and water tank rental fees had not been paid since 2016 and he owed $2,000 in outstanding fees.

July 6, 2020

6 July, 2020

Long overdue

A man with significant medical issues contacted us with the help of his social worker because he was experiencing financial hardship due to the Family Responsibility Office garnishing his Canada Pension Plan benefits for past child support arrears – although his children were now in their 30s.

July 6, 2020

6 July, 2020

Address unknown

A woman complained to us that she had not received any family support payments in over a year, despite submitting paperwork to the Family Responsibility Office asking that she receive them via direct deposit rather than by mailed cheque.

July 6, 2020

6 July, 2020

Sensitive subjects

We received three complaints about a chaotic meeting of council for the Municipality of West Nipissing in March 2019.

July 6, 2020

6 July, 2020

Out-of-town breakdown

As noted in last year’s Annual Report, we received 77 complaints in February 2019 about a City of Hamilton committee’s decision to meet outside of the city – the highest number of complaints we have ever received in a single closed meeting case.

July 6, 2020

6 July, 2020

Per-pet-ual licence

A dog owner who went to renew the licences for her pets complained to us when the municipality also charged her to renew the licence of a dog that had died six months earlier.

July 6, 2020

6 July, 2020

Fair warning

A man who moved a trailer onto a property while he waited for a permit to build a house on it complained that the municipality had removed the trailer without notice.

July 6, 2020

6 July, 2020

How much?

A man complained to us that he was charged $123.79 for the installation of a new water meter at his cottage, even though the municipality’s fees by-law listed the fee for water meter replacement as $34.38.

July 6, 2020

6 July, 2020

Unreasonable search

A group of Indigenous inmates complained to us that they were strip-searched before attending a smudging ceremony, leaving them feeling violated, discriminated against and targeted because of their Indigenous spirituality.

July 6, 2020

6 July, 2020

Needed support

An inmate who uses a customized wheelchair to support his spine sought our help because he was being repeatedly transferred to a second institution without his chair.

July 6, 2020

6 July, 2020

Misconduct-ed

An inmate complained to us after a sergeant at his facility penalized him by taking away 30 days of earned remission (time off his sentence) for refusing a transfer to another facility.

July 6, 2020

6 July, 2020

Right to safety

An 11-year-old told us she felt unsafe in her group home after another resident threatened her with a knife.

July 6, 2020

6 July, 2020

Not as planned

A young person who was serving a youth sentence at an adult correctional facility complained to us that he was not being provided access to services required by his court-ordered plan.

May 29, 2020

29 May, 2020

Proof of identity

A man complained to us after he wore a non-medical mask to prevent coronavirus spread inside his local Liquor Board of Ontario (LBCO) outlet, and staff there asked him to remove it so they could verify his identity.

May 29, 2020

29 May, 2020

Broken telephone

Our staff helped a woman who was having trouble reaching a manager at the Family Responsibility Office (FRO), due to recent changes to its phone system.

May 29, 2020

29 May, 2020

Extended parking

A woman sought our help after she was provided with a temporary accessible parking permit with a duration of only six months, when she had previously had one that lasted five years.

May 29, 2020

29 May, 2020

Our opinion matters

An education worker complained to our French Language Services Unit about a unilingual English survey about technology that was being conducted on behalf of the Ministry of Education.

April 30, 2020

30 April, 2020

Parked at home

A man complained to us about his municipality issuing parking tickets during the COVID-19 state of emergency.

April 30, 2020

30 April, 2020

Paid upfront

A cancer patient who is an Ontario Disability Support Program recipient told us she was about to have surgery and urgently needed funds to pay for transportation, but could not reach her caseworker.

April 30, 2020

30 April, 2020

Essential licence

A woman whose job was deemed an essential service during the COVID-19 pandemic sought our help when her driver’s licence was suspended due to a medical matter and she was temporarily unable to get to work.

March 31, 2020

31 March, 2020

A cut above

A Black youth living in a rural group home with little access to public transit complained to us that staff would not drive him to get a haircut.

March 27, 2020

27 March, 2020

Failing the test

A man visited a London DriveTest centre with his son, who wanted to take the theory component of the road test, and requested services in French.

February 26, 2020

26 February, 2020

Left out in the cold

The mother of a teenager with developmental disability complained to us about an incident involving her daughter at a group home.

January 31, 2020

31 January, 2020

Hold, s’il vous plaît

A francophone man complained to our French Language Services Unit that he waited an hour on the phone for service in French when he called the disability eligibility decision unit of the Ministry of Children, Community and Social Services.

January 31, 2020

31 January, 2020

The right process

A mother called our Children and Youth Unit after her local children’s aid society told her it would not review her complaint due to a lack of information.