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A woman who had lived abroad for many years returned to Ontario and applied to exchange her foreign licence for an Ontario licence. She was asked to provide the date on which her out-of-country licence was originally issued, but it was so long ago, she had no such record. She was told she would have to go through the full novice driver program, but when our staff contacted Ministry officials, they confirmed that she could simply provide other proof of at least two years’ driving experience, which she did.