Wires crossed

Wires crossed

June 27, 2017

27 June, 2017

We received complaints from four residents in one building who each received catch-up bills from their municipal hydro company for $2,000-5,000.

We received complaints from four residents in one building who each received catch-up bills from their municipal hydro company for $2,000-5,000. The company told us it had discovered a wiring error in the building that caused bills to go to the wrong units. A metering company had investigated, and sent bills and credits out to correct the errors. After we made inquiries with the company, it agreed to waive the amounts owing, since they had resulted from a mistake made by the company’s staff.