2017

June 27, 2017

27 June, 2017

Advisor apology

A man contacted our Office in frustration after the WSIAT heard only one of several claims he had filed, when he was expecting to have them all heard at the same time.

June 27, 2017

27 June, 2017

All wet

After a man complained to us that his municipality had not responded to his letter about flood damage to his basement, municipal staff initially told us they didn’t answer because they deemed the complaint to be without merit.

June 27, 2017

27 June, 2017

Better late than never

A mortgage broker sought our help with a delay in renewing his licence through FSCO. His brokerage firm had missed the deadline to pay the $800 renewal fee to FSCO, which in turn failed to process the renewal before his licence expired.

June 27, 2017

27 June, 2017

Building good policies

A man who had a complaint about his municipality’s chief building official contacted our Office because his municipality did not have a code of conduct in place, even though this is required by the Building Code Act.

June 27, 2017

27 June, 2017

Cleared to drive

A driver who moved to Ontario from British Columbia complained to our office that his job was at risk because of an impaired driving conviction from 13 years earlier.

June 27, 2017

27 June, 2017

Credit deserved

The parent of a high school student with autism spectrum disorder contacted us after she was informed by her son’s school that he would not receive credit for one of his courses because he had not met course expectations.

June 27, 2017

27 June, 2017

Delay headache

A woman whose migraine medication is covered through the Exceptional Access Program contacted us because she was worried about how long it was taking the program to approve a renewal of her prescription.

June 27, 2017

27 June, 2017

Found money

A woman who was owed more than $100,000 in support payments complained to us about FRO’s lack of enforcement action against her ex-husband, even though she had provided information about his assets, finance and employment situation.

June 27, 2017

27 June, 2017

Got him covered

A man who had lost all of his identification a few years earlier sought our help because he was unable to get health coverage through OHIP.

June 27, 2017

27 June, 2017

Identity issue

A woman who had surrendered her driver’s licence for medical reasons complained to us that she was having trouble obtaining a photo identification card from ServiceOntario.

June 27, 2017

27 June, 2017

Learning opportunity

Council for the City of Oshawa held a closed meeting on December 17, 2015, to hear from the city-owned Oshawa Power and Utilities Corporation. The meeting was closed under the exception for “education or training,” and the resolution indicated that the corporation would be educating council about “local distribution company trends.”

June 27, 2017

27 June, 2017

Looking for answers

A student complained to us that his university had failed to respond to him on several matters, including a grade appeal, requests for a bursary and a refund for a dropped course.

June 27, 2017

27 June, 2017

Message mistake

After an ODSP recipient left her case worker a message asking about reporting employment income, she was surprised to discover her benefit entitlement was suspended.

June 27, 2017

27 June, 2017

Monitors, not medics

The mother of a five-year-old girl with medical needs enrolled her in a special program after she was told a bus monitor would be assigned to administer the child’s medication if needed.

June 27, 2017

27 June, 2017

Motherhood issue

An inmate who was 29 weeks into a high-risk pregnancy contacted us in fear that she would lose her baby due to lack of care. She complained of delays in being referred to prenatal appointments, in being taken to hospital, and in accessing her health record.

June 27, 2017

27 June, 2017

Name changer

In 2001, after years of using his stepfather’s surname, a man decided to revert to his original birth surname. He was issued a short-form Ontario birth certificate reflecting the change.

June 27, 2017

27 June, 2017

No place like home

The parents of two adult sons with highly complex medical needs and developmental disabilities contacted our Office because they felt they were in crisis. They wanted to continue to care for their sons at home, but were experiencing their own health challenges.

June 27, 2017

27 June, 2017

Not a loan

A student who moved back home to live with her parents in the last semester of her two-year college program complained that her OSAP funding was denied.

June 27, 2017

27 June, 2017

Photo finish

A man who needed a new driver’s licence for work complained to our Office that he could not get one because he didn’t have adequate photo identification.

June 27, 2017

27 June, 2017

Powerful gesture

A man was upset that it took the Ontario Electricity Support Program six months to process his application, even though its website says it should take 6-8 weeks.

June 27, 2017

27 June, 2017

Privacy dependent

The widow of a man killed in a workplace accident complained to us that WSIB would not extend survivor benefits to her son, because it had no evidence that the worker, who was not the boy’s biological father, was his legal parent at the time of the accident.

June 27, 2017

27 June, 2017

Rude awakening

A man complained to his municipality after a member of council called him names in an email. He was not satisfied when the mayor offered to bring him and the councillor together for a private meeting.

June 27, 2017

27 June, 2017

Security risk

An inmate who had been in segregation for nine months – because the facility had concerns about his and others’ safety and security – complained to our office that it was harming his mental health and he needed to see a psychiatrist.

June 27, 2017

27 June, 2017

Sold out

A man contacted our Office after his municipality closed and sold a road allowance adjacent to his property. His family had used the land to access the river, but they were not notified by the municipality or given the chance to purchase a portion of the land, contrary to municipal policy.

June 27, 2017

27 June, 2017

Sweet relief

An inmate with diabetes who needed to take insulin before his meals complained to our office that correctional staff could only give it to him after meals.

June 27, 2017

27 June, 2017

Tale of two cities

A Toronto woman who was seeking rapid reinstatement of ODSP benefits was staying with a relative in Oshawa while undergoing medical treatment. The ODSP office in Oshawa told her she would have to apply through their Toronto office – but she was too ill to travel, and worried that she could not make ends meet without benefits.

June 27, 2017

27 June, 2017

To be fair

A student who had been expelled from university after an academic fraud inquiry complained to us that the university failed to respond to its own ombudsman’s report on his case, which raised concerns about the fairness of the inquiry and the sanctions it imposed.

June 27, 2017

27 June, 2017

Too secret

When council for the City of Timmins went in camera on June 27, 2016 to talk about the city’s Chief Administrative Officer retiring, the discussion fit within the exception for personal matters.

June 27, 2017

27 June, 2017

Wires crossed

We received complaints from four residents in one building who each received catch-up bills from their municipal hydro company for $2,000-5,000.

June 27, 2017

27 June, 2017

Zero balance

A student enrolled in a college’s early childhood education program, but was unable to attend. She did inform the college, but because she missed the deadline to withdraw from the course.