Uncredited

Uncredited

September 30, 2016

30 September, 2016

A man complained to us that he received a water bill and a late payment penalty even though he had a $600 credit with the utility. Our staff contacted the municipality and discovered that the man’s original account had been closed and a new account had been set up without the credit being transferred over.

A man complained to us that he received a water bill and a late payment penalty even though he had a $600 credit with the utility. Our staff contacted the municipality and discovered that the man’s original account had been closed and a new account had been set up without the credit being transferred over. The municipality transferred the credit and cancelled out the money owing, and waived the late fee.

Read about how we helped other people in our Selected cases.