Search

An Indigenous inmate told us he had not been able to smudge regularly at his facility, and he wasn’t allowed traditional medicines such as cedar, sage, sweetgrass and tobacco.

An Indigenous inmate complained of repeated delays in response to her requests to see a social worker, so she could apply to an Indigenous healing lodge.

We received complaints from members of First Nations about delayed reimbursements under the Ontario First Nations HST rebate program.

We helped a First Nations community experiencing administrative barriers to obtaining birth certificates, which are generally required for people to access government services and programs.

We stepped in to help an Indigenous man who was struggling to care for the newborn child of relatives suffering from addiction.

The Ministry of Municipal Affairs and Housing is seeking feedback on proposed changes to the municipal code of conduct and integrity commissioner framework for Ontario municipalities, in connection with legislative amendments that were proposed in Bill 241, the Municipal Accountability Act, 2024.

The Ombudsman reviewed complaints about several meetings held by council for the Township of Russell in 2023 and 2024. The Ombudsman found that in camera discussions about a costing update for a new recreation complex fit the open meeting exception for plans and instructions for negotiations, since the discussions revealed how much the Township was willing to spend on the project.

Investigation into how the Ministry of Health oversees patient complaints and incident reports about ambulance services

Investigation into matters relating to the Regional Municipality of Niagara’s hiring of its Chief Administrative Officer, and its administration of his contract

Investigation into the reasonableness and transparency of by-law enforcement and billing practices in the Township of St. Clair and the County of Lambton.

The Ombudsman investigated a complaint alleging that the Township of Wollaston’s Communication Team is a committee of council, and that any meetings it may have held since its inception should have been subject to the open meeting requirements in the Municipal Act, 2001.

The Ministry of Francophone Affairs is seeking input on its plan to amend the list of areas designated under the French Language Services Act.

The Ombudsman received a complaint alleging council for the Township of The North Shore contravened the Municipal Act, 2001 by holding an informal meeting immediately following a council meeting on March 20, 2024. The complaint also alleged council held informal meetings in the days following. The Ombudsman found that a quorum of council engaged in an informal discussion after a council meeting on March 20, 2024, and also participated in discussions over group text message between March 24 and March 25, 2024. However, although these discussions involved a quorum of council, they were not “meetings” subject to the open meeting rules because members did not materially advance the business or decision-making of council.

A Francophone father contacted us after visiting the Ontario Science Centre in Toronto with his family in the summer of 2023.

GO Transit, the public transit service for the Greater Toronto and Hamilton Area, is a division of government agency Metrolinx.

A Francophone from British Columbia received a ticket from an Ontario municipality requiring him to pay thousands of dollars in fines.

The future Ontario line will be a 15.6-kilometre subway line in Toronto. A Franco-Torontonian who wanted to know how work on the line was coming along complained to us that the social media content on X (@OntarioLine) for this Metrolinx project was in English only.

The Child and Family Services Review Board conducts reviews and hearings on a number of matters that affect children, youth and families in Ontario.

In the Commissioner’s 2022-2023 Annual Report, we mentioned a Francophone who had received a bill from the Ministry of Transportation’s Highway Incident Claims Unit following a car crash in the Ottawa area.

A Francophone who was interested in taking a firearm safety course visited the Firearms Safety Education Service of Ontario (FSESO) website, as the FSESO offers firearm handling courses.