Secret sale

A man visited a ServiceOntario location to renew his licence plate after he tried to renew it online without success. He was shocked to learn that the vehicle was no longer registered in his name and that ServiceOntario records indicated it had been sold and scrapped. He called us for help in determining how such an error could happen.

Result: We spoke with ServiceOntario and Ministry of Transportation officials, who verified it was not an error on their end. Rather, the man appeared to be a victim of identity fraud, and he was advised to contact police, who launched an investigation. In the meantime, we confirmed that he was able to re-register the vehicle in his name and renew his plate.