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Oversight 911

O N T A R I O n n O N TA R I O ’ S WATC H D O G OVERSIGHT 911 Investigation into how the Ministry of Health oversees patient complaints and incident reports about ambulance services OMBUDSMAN REPORT PAUL DUBÉ, OMBUDSMAN OF ONTARIO MAY 2021 911 1-800-263-1830 www.ombudsman.on.ca O N TA R I O ’ S …
Investigation into how the Ministry of Health oversees patient complaints and incident reports about ambulance services

Inside Job

O N T A R I O O N TA R I O ’ S WATC H D O G Inside Job Investigation into matters relating to the Regional Municipality of Niagara’s hiring of its Chief Administrative Officer, and its administration of his contract OMBUDSMAN REPORT Paul Dubé, Ombudsman of Ontario November 2019 Ontario Ombudsman …
Investigation into matters relating to the Regional Municipality of Niagara’s hiring of its Chief Administrative Officer, and its administration of his contract

By-law Surprise

By-law Surprise O N TA R I O ’ S WATC H D O G Investigation into the reasonableness and transparency of by-law enforcement and billing practices in the Township of St. Clair and the County of Lambton Ombudsman RepORt Paul Dubé, Ombudsman of Ontario April 2018 Ontario Ombudsman @Ont_Ombudsman …
Investigation into the reasonableness and transparency of by-law enforcement and billing practices in the Township of St. Clair and the County of Lambton.

Missed Messages

O N T A R I O REPORT OF THE FRENCH LANGUAGE SERVICES COMMISSIONER Carl Bouchard July 2024 Missed Messages Investigation into unilingual out-of-home government advertising regarding health services between April 1, 2020 and March 31, 2023 O N T A R I O Missed Messages DIRECTOR, FRENCH LANGUAGE …
During the COVID-19 pandemic, Ontarians turned to the provincial government for important information on protecting their health and that of their families and communities.

Rights Unrecognized: Mia’s Story

O N T A R I O OMBUDSMAN REPORT Paul Dubé, Ombudsman of Ontario April 2024 Rights Unrecognized: Mia’s Story Investigation into the adequacy of services provided by York Region Children’s Aid Society to “Mia” Rights Unrecognized: Mia’s Story DIRECTOR, CHILDREN AND YOUTH UNIT Diana Cooke MANAGER, …
Investigation into the adequacy of services provided by York Region Children’s Aid Society to “Mia”.

Lessons for the Long Term

O N T A R I O Lessons for the Long Term Investigation into the Ministry of Long-Term Care’s oversight of long-term care homes through inspection and enforcement during the COVID-19 pandemic OMBUDSMAN REPORT PAUL DUBÉ, OMBUDSMAN OF ONTARIO SEPTEMBER 2023 Lessons for the Long Term DIRECTOR, SPECIAL …
Investigation into the Ministry of Long-Term Care’s oversight of long-term care homes through inspection and enforcement during the COVID-19 pandemic.

Administrative Justice Delayed, Fairness Denied

FOR RENT O N TA R I O ’ S WATC H D O G O N T A R I O ADMINISTRATIVE JUSTICE DELAYED, FAIRNESS DENIED Investigation into whether the Ministry of the Attorney General, Tribunals Ontario and the Landlord and Tenant Board are taking adequate steps to address delays and case backlogs at the Landlord and …
Investigation into whether the Ministry of the Attorney General, Tribunals Ontario and the Landlord and Tenant Board are taking adequate steps to address delays and case backlogs at the Landlord and Tenant Board

Missing in Inaction: Misty’s Story

O N T A R I O O N TA R I O ’ S WATC H D O G OMBUDSMAN REPORT Paul Dubé, Ombudsman of Ontario April 2023 Missing in Inaction: Misty’s Story Investigation into the adequacy of measures undertaken by Johnson Children’s Services Inc., Anishinaabe Abinoojii Family Services, and a Southwestern Ontario …
Investigation into the adequacy of measures undertaken by Johnson Children’s Services Inc., Anishinaabe Abinoojii Family Services, and a Southwestern Ontario children’s aid society to ensure the safety of “Misty”

A Voice Unheard: Brandon’s Story

O N T A R I O O N TA R I O ’ S WATC H D O G OMBUDSMAN REPORT Paul Dubé, Ombudsman of Ontario December 2022 A Voice Unheard: Brandon’s Story Investigation into the Children’s Aid Society of Toronto’s response to child protection concerns involving “Brandon” between December 31, 2015 and October 26, …
Investigation into the Children’s Aid Society of Toronto’s response to child protection concerns involving “Brandon” between December 31, 2015 and October 26, 2018

Lost Opportunities

O N T A R I O O N TA R I O ’ S WATC H D O G Lost Opportunities Investigation into the Ministry of Children, Community and Social Services’ implementation of the decision to close custody and detention programs at Creighton Youth Centre and J.J. Kelso Youth Centre OMBUDSMAN REPORT Paul Dubé, …
Investigation into the Ministry of Children, Community and Social Services’ implementation of the decision to close custody and detention programs at Creighton Youth Centre and J.J. Kelso Youth Centre.

Strengthening the Designation: A Collaborative Effort

O N T A R I O O N TA R I O ’ S WATC H D O G Strengthening the Designation: A Collaborative Effort Investigation into Laurentian University’s cuts to French-language programming during restructuring and into the administration of the university’s designation by the Ministry of Francophone Affairs …
Investigation into Laurentian University’s cuts to French-language programming during restructuring and into the administration of the university’s designation by the Ministry of Francophone Affairs and the Ministry of Colleges and Universities

Lessons Not Learned

Ombudsman Report Transparency of Near North District School Board’s decision to close Widdifield Secondary School after the 2016-2017 Pupil Accommodation Review process “Lessons Not Learned” Paul Dubé Ombudsman of Ontario July 2019 Table of Contents Executive Summary …
Transparency of Near North District School Board’s decision to close Widdifield Secondary School after the 2016-2017 Pupil Accommodation Review process.

Suspended State

O N T A R I O O N TA R I O ’ S WATC H D O G SuSpended STATe Investigation into the adequacy and effectiveness of the Ministry of Transportation’s notifcations and communications with drivers about licence suspensions and reinstatements OMBUDSMAN REPORT | PAUL DUBÉ, OMBUDSMAN OF ONTARIO | SEPTEMBER …
Investigation into the adequacy and effectiveness of the Ministry of Transportation’s notifications and communications with drivers about licence suspensions and reinstatements.

Press Pause

Press Pause O N TA R I O ’ S WATC H D O G Investigation into a meeting of council for the Regional Municipality of Niagara on December 7, 2017 OMBUDSMAN REPORT Paul Dubé, Ombudsman of Ontario July 2018 Ontario Ombudsman @Ont_Ombudsman OntarioOmbudsman 1-800-263-1830 www.ombudsman.on.ca GENERAL …
Investigation into a meeting of council for the Regional Municipality of Niagara on December 7, 2017. 

Registrar General delays: Faster Service Guaranteed

The Special Ombudsman Response Team's probe of complaints of delays in processing of registrations of births, deaths marriages and name changes found improvements since the previous Ombudsman’s investigation in 2004. In 2007, the government announced guaranteed 15-day service for post-1991 events. …
The Special Ombudsman Response Team's probe of complaints of delays in processing of registrations of births, deaths marriages and name changes found an improvements since the previous Ombudsman’s investigation in 2004.

The Right To Be Impatient

The to be OMBUDSMAN REPORT A N D R É M A R I N | O M B U D S M A N O F O N T A R I O | S E P T E M B E R 2 0 0 5 Whether the Ministry of Health and Long-Term Care has failed to properly administer Newborn Screening in Ontario. …
Investigation into whether the Ministry of Health and Long-Term Care has failed to properly administer newborn screening in Ontario.

Testicular implants for boys: A Medical Necessity

The Ministry of Health and Long-Term care restored funding for testicular prosthesis surgery for boys under 18. Because the issue was resolved, no report was published. … Testicular implants for boys: A Medical …
The Ministry of Health and Long-Term care restored funding for testicular prosthesis surgery for boys under 18.

Out-of-country cancer care: The Out-of-Country Conundrum

The Ministry of Health overhauled its out-of-country care program and paid $75,000 to a chemotherapy patient who was wrongly denied coverage. No report was issued. Case update - 2007-2008 Annual report When Suzanne Aucoin came to the Ombudsman’s Office in 2007, she was fighting two battles: She was …
The Ministry of Health overhauled its out-of-country care program and paid $75,000 to a chemotherapy patient who was wrongly denied coverage.

OHIP: The Difference a Few Days Make

Coverage was granted to a 94-year-old man who moved back to Ontario from the U.S. and broke his hip 38 days before his Ontario health insurance eligibility was to take effect. No report issued. … OHIP: The Difference a Few Days …
Coverage was granted to a 94-year-old man who moved back to Ontario from the U.S. and broke his hip 38 days before his Ontario health insurance eligibility was to take effect.

Mental health services for military Children: Collateral Damage

The province created a $2-million emergency fund for children’s mental health services and the federal government committed $100,000 to help traumatized children of Ontario-based Canadian Forces personnel serving in Afghanistan. No report was issued.   Case update - Annual report 2009-2010 Since …
The province created a $2-million emergency fund for children’s mental health services and the federal government committed $100,000 to help traumatized children of Ontario-based Canadian Forces personnel serving in Afghanistan.