Get me to the court on time

An inmate reached out to us to complain about a rapidly approaching court date. He was scheduled to appear in court in person, but the courthouse was a 15-hour drive away, and facility staff had not made travel arrangements to get him to court.

Result: We made immediate inquiries with senior staff at the facility, who confirmed that they had made an error when adding the inmate’s court date into the system. They took care of the arrangements and made sure the inmate was transported to court for his scheduled appearance.