Slow start

Ministry of Community and Social Services (Ontario Disability Support Program)

Date: 2011

An Ontario Works recipient applied for ODSP and had her application approved after an appeal. She was anxious for her ODSP benefits to start, as the extra funds and coverage available would assist her in paying expenses related to her ongoing battle with cancer, including chemotherapy treatments. She complained to the Ombudsman when, six weeks after her appeal, she still had not received any ODSP benefits, nor had she been assigned a caseworker.

Contacted by Ombudsman staff, ODSP officials agreed to expedite their review of the woman’s file in light of her serious medical condition. Her ODSP coverage was confirmed and a week later, she received a benefits cheque for approximately $5,000 in arrears plus $1,300 for the first month’s benefit. The woman called the Ombudsman’s Office to say how appreciative she was that the matter was resolved.