SKIP NAVIGATION SAUT DE NAVIGATION
Closed municipal meetings

Municipal Meetings

"When in doubt, open the meeting" Learn More
E-Newsletter

The Watchdog
E-Newsletter

Read the latest issue or sign up to get it delivered right to your inbox
Frequently Asked Questions

Frequently asked questions

FIND ANSWERS TO COMMON QUESTIONS
View FAQ
Investigations (general)

Investigations

From newborn babies to lottery players to property owners, the Ombudsman's investigations have helped Ontarians.
Read about them
Careers

Join Our Team

If you're interested in making a difference, you should work here.
Read our Annual Reports

Annual Reports

THE ONTARIO OMBUDSMAN RESOLVES THOUSANDS OF COMPLAINTS EVERY YEAR. READ ABOUT THEM IN OUR ANNUAL REPORTS
Learn more
Caught in the Act

G20 Report:

CAUGHT IN THE ACT Read the Report
Make a Complaint

Make a complaint

Do you have a complaint about a government service or agency? Start the process

Saved by the bell

Ministry of Training, Colleges and Universities

Date: 2010

Saved by the bellA woman who lost her job and then her house due to a workplace shutdown applied to a college of applied arts and technology. Living at her mother’s home with two children to support, she also applied to the Ministry of Training, Colleges and Universities’ Second Career program for financial assistance. Her college course was due to begin on September 8, 2009, but she had heard nothing from Second Career by September 3. She complained to the Ombudsman, concerned
that school was about to start and she had no income source.

Ombudsman staff immediately spoke with the Ministry’s regional manager, who noted there had been a substantial increase in Second Career applications. On the eve of the Labour Day long weekend, with colleges due to start class the next week, it still had 120 files to process. Ministry staff said they would work through the weekend to ensure that all applications were processed. The woman was informed by the Ministry at 8:30 a.m. on September 8 that hers had been accepted, and she sent a message to the Ombudsman expressing “many, many thanks!”