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Reversal of fortune

Ministry of Community and Social Services (Family Responsibility Office)

Date: 2010

A man complained to the Ombudsman that FRO was demanding he arrange payment of some $12,500 in support arrears, despite a court order that stayed the collection of those arrears. FRO had suspended his driver’s licence when he refused to pay, so he had voluntarily paid $5,000 to get it back, and had started paying $100 a month.

Ombudsman staff contacted FRO, whose review of the court order confirmed that it was wrong to demand payment from the man. It agreed to refund him $9,150, including the fees he had paid to reinstate his driver’s licence