A burden eased

Ministry of Training, Colleges and Universities (Ontario Student Assistance Program)

Date: 2010

The mother of a young woman who was dying of cancer complained to the Ombudsman in May 2009 about delays in her daughter’s Medical Loan Forgiveness Application to the Ontario Student Assistance Program (OSAP), which was submitted in January 2009. Her daughter, who had two children of her own, hoped to have her student loans forgiven before her death, to spare any financial repercussions for her family. After an Ombudsman staff member contacted OSAP, an official there confirmed that the loan forgiveness application was approved and OSAP would cease all collection of its $12,264 loan. With the daughter’s consent, we also confirmed with the Canada Student Loan Centre that its outstanding $9,000 loans would be deemed uncollectible.