In the Nick of Time

Ministry of Community Safety and Correctional Services

Date: 2009

An inmate in a provincial jail was appealing a court decision in his case. He had provided the necessary paperwork for his appeal to the jail’s records clerk, but was told that the institution had sent the documents to the wrong court. He contacted the Ombudsman’s Office out of fear that the deadline for his appeal was only one day away and he might miss it because of the jail’s error.

An Ombudsman staff member contacted the Deputy Superintendent of the institution, who agreed to look into the matter immediately. The jail’s records clerk discovered that the right court had in fact been contacted, but the wrong documents were sent. The clerk immediately contacted the court and arranged to forward the correct paperwork on the inmate’s behalf – on time.