SKIP NAVIGATION saut de navigation
Closed municipal meetings

Municipal Meetings

"When in doubt, open the meeting" Learn More
E-Newsletter

The Watchdog
E-Newsletter

Read the latest issue or sign up to get it delivered right to your inbox
Frequently Asked Questions

Frequently asked questions

FIND ANSWERS TO COMMON QUESTIONS
View FAQ
Investigations (general)

Investigations

From newborn babies to lottery players to property owners, the Ombudsman's investigations have helped Ontarians.
Read about them
Careers

Join Our Team

If you're interested in making a difference, you should work here.
Read our Annual Reports

Annual Reports

THE ONTARIO OMBUDSMAN RESOLVES THOUSANDS OF COMPLAINTS EVERY YEAR. READ ABOUT THEM IN OUR ANNUAL REPORTS
Learn more
Caught in the Act

G20 Report:

CAUGHT IN THE ACT Read the Report
Bill 8

Bill 8

New oversight of municipalities, universities, and school boards More
Make a Complaint

Make a complaint

Do you have a complaint about a government service or agency? Start the process

A Burden Lifted

Ministry of Training, Colleges and Universities (OSAP)

Date: 2009

A Burden LiftedA recent university graduate complained to the Ombudsman that she had been wrongly charged interest on her student loans for a year-long period during which she was still a student. She had attempted to resolve the problem through the Ontario Student Assistance Program (OSAP), her university’s financial aid office and the National Student Loan Centre (NSLC), all to no avail.

After hearing from the Ombudsman’s Office, OSAP staff agreed to review her file and confirmed that her $18,936 Ontario student loan should not have accrued interest during the time she was still in university.

The Canada Student Loans Directorate of the NSLC also agreed to reverse interest charges on the complainant’s $28,404 Canada student loan.

As a result of the Ombudsman’s involvement, $1,381 in interest charges was removed from the woman’s two student loan accounts and she received a refund of $142.

She wrote a thank-you letter to the Ombudsman, stating that “a huge burden was lifted” as a result of his staff’s help.