The Right to Know

Ministry of Health and Long-Term Care

Date: 2008

Right to Know

Mr. D’s family was concerned that the long-term care home he was living in was not meeting the standards of care set out by the Ministry of Health and Long-Term Care.

The Ministry investigated the family’s concerns and advised them it had required the facility to fix things – but it would not give further details.

Family members obtained a copy of the Ministry’s report on the case through its Access and Privacy Office, but when they could not convince the Ministry to review their concerns, they asked the Ombudsman’s Office to, essentially, investigate the Ministry’s investigation.

Through our Office’s intervention, the Ministry met with the family and agreed to investigate two new complaints they raised.  When it again failed to share its report with them, the family complained again to us.

In the end, the Ministry provided our Office and the family with a copy of its investigation report.

It also advised that it would provide more information in similar circumstances in future.