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Happy Customer

Ministry of Health and Long-Term Care

Date: 2008

A university student tried for two years to obtain reimbursement of thousands of dollars in medication costs from the Trillium Drug Program. 

He had sent in all his information and receipts in 2005, but when he called in 2006 to ask why he had not heard back, he was told Trillium had moved and his receipts had apparently been lost. 

Staff said they would look into his case and contact him.

Several months later, with no word from Trillium, he sent in duplicates of his original receipts. 

When Trillium then denied his claim because the receipts were too old, he contacted the Ombudsman.

Our Office called Trillium and explained the man’s situation. Within a month, he received a reimbursement of $5,274.