Change of Address
Ministry of the Attorney General
Ms. L’s 83-year-old mother suffered from dementia and had recently moved into a long-term care facility.
Her financial affairs were being handled by the Office of the Public Guardian and Trustee (PGT).
Ms. L discovered that the PGT had failed to give notice of her mother’s change of address to her former landlord – and as a result, she had being paying rent on her old apartment for several months, on top of the fees for her new residence at the long-term care facility.
When contacted by the Ombudsman’s Office, the PGT explained it had had a backlog that had since been cleared.
Ms. L’s mother was reimbursed $931.