A Matter of Degree

Ministry of Colleges and Universities

Date: 2008


A learning-disabled man who was enrolled in college as a mature student had been taking courses since 1999, repeating several of them until he successfully passed.

When he finally completed enough courses to apply for his diploma, he was shocked to discover the college had a policy that courses must be completed within a four-year time limit.

He complained to the college registrar, but the decision to deny him his college degree remained unchanged.

That’s when he decided to reach out to the Ombudsman’s Office.

The college reviewed the man’s records and agreed it was unlikely that he had ever been advised of the requirement to complete the courses within a four-year limit.

It sent him a letter of apology and better still, awarded him his diploma.