SKIP NAVIGATION SAUT DE NAVIGATION
Closed municipal meetings

Municipal Meetings

"When in doubt, open the meeting" Learn More
E-Newsletter

The Watchdog
E-Newsletter

Read the latest issue or sign up to get it delivered right to your inbox
Frequently Asked Questions

Frequently asked questions

FIND ANSWERS TO COMMON QUESTIONS
View FAQ
Investigations (general)

Investigations

From newborn babies to lottery players to property owners, the Ombudsman's investigations have helped Ontarians.
Read about them
Careers

Join Our Team

If you're interested in making a difference, you should work here.
Read our Annual Reports

Annual Reports

THE ONTARIO OMBUDSMAN RESOLVES THOUSANDS OF COMPLAINTS EVERY YEAR. READ ABOUT THEM IN OUR ANNUAL REPORTS
Learn more
Caught in the Act

G20 Report:

CAUGHT IN THE ACT Read the Report
Make a Complaint

Make a complaint

Do you have a complaint about a government service or agency? Start the process

A Costly Guess

Ministry of Health and Long-Term Care

Date: 2008

Guess

A patient diagnosed with prostate cancer was turned down by the Ontario Health Insurance Program (OHIP) for a surgical procedure that he and his physician believed to be available only in the United States.

After spending $40,000 on the U.S. surgery, however, the man learned that it had in fact been available in Ontario, but OHIP officials had failed to inform him of this.

The Ombudsman’s investigation found that OHIP’s letter of denial was too vague for either the patient or his physician to understand; it certainly did not make it clear that the man could have had the surgery at home.

Presented with the Ombudsman’s findings, the Ministry of Health and Long-Term Care agreed to reimburse the man for $30,000.