Saved From the Street

Ministry of Community and Social Services (Ontario Disability Support Program)

Date: 2007

A woman with significant mental health problems was at risk of havingher ODSP benefits cut off because she refused to meet with program staff.  She had received an eviction notice and was on the verge of becoming homeless. The Ombudsman’s Office explained to ODSP staff that the complainant had special needs and was unable to fully understand the consequences of refusing to meet with ODSP staff.  The ODSP agreed to waive the requirement for a meeting, reinstated the woman’s benefits and arranged to pay her rent directly to her landlord in order to save her from being evicted.