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Closed municipal meetings

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Bill 8

Bill 8

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Who We Oversee

The Ombudsman’s Office oversees and investigates the provincial government, including about 1,000 broader public sector bodies, provincial ministries, Crown corporations, tribunals, agencies, boards and commissions. The Ombudsman receives more than 23,000 complaints a year from individuals looking for help with a particular Ontario government service. Browse our full listing of government services that fall under the jurisdiction of the Ombudsman.

Under Bill 8, the Public Sector and MPP Accountability and Transparency Act, 2014, the Ombudsman’s mandate has been expanded to the “MUS” part of Ontario’s “MUSH sector” (municipalities, universities, school boards, hospitals and long-term care homes, children’s aid societies and police): The Ombudsman can investigate complaints about school boards as of September 1, 2015, and municipalities and universities as of January 1, 2016. 



The Ombudsman CANNOT investigate hospitals and long-term care homes, but will oversee the Patient Ombudsman once it is established under Bill 8. The Ombudsman also has no jurisdiction over private companies or individuals, doctors, lawyers, decisions of judges or courts, the Ontario Cabinet, or the federal government.​

If you have a closed meeting complaint, check this list to see who your municipal investigator is. For more information about administrative tribunal complaints, click here.

If you can’t find an organization or aren’t sure whether your complaint is within the Ombudsman’s jurisdiction, please call 1-800-263-1830 or email info@ombudsman.on.ca and we will be happy to assist you.


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