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Barbara Finlay was appointed Acting Ombudsman in September 2015. She has been with the Office of the Ombudsman since 2005 as Deputy Ombudsman and Director of Operations. As such, she was responsible for the daily operations of the Ombudsman’s Office, including the investigation and resolution of more than 23,000 complaints per year from members of the Ontario public about provincial government services.
Prior to joining the Ontario Ombudsman’s office, Ms. Finlay served as the Director General of Operations for Canada’s first military Ombudsman. She was one of the original team members involved in the creation of the National Defence and Canadian Forces Ombudsman in 1998, and was directly involved in the setup and running of that office’s operations and the investigation of complaints concerning the treatment of Canada’s military personnel, veterans and their families.
Ms. Finlay graduated from the University of Ottawa Common Law Program in 1992 and was called to the bar in 1994. She has worked as an Assistant Crown Attorney and a part-time professor at the University of Ottawa, Faculty of Law, and has also lectured in criminal and civil law at the Algonquin College Police Foundations Program.