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Current Opportunities

About the Ombudsman, the Office and its history
 

Current Opportunities 

 
We're always looking for resumes. Work with us!
We’re proud to be an office of dedicated, hard-working professionals who are motivated by social justice and procedural fairness within the public sector.

About Us

The Ombudsman is an independent, impartial office of the Legislature that resolves and investigates public complaints about Ontario government organizations and municipalities, universities and school boards. The Ombudsman recommends solutions to individual and systemic administrative problems, and promotes fairness, accountability and transparency in the public sector.


Current opportunities:


We look for people who:

  • Possess a strong foundation in their chosen field and are open to learning and employing new ways of working
  • Can think innovatively within a structured framework, respecting existing processes and procedures
  • Are capable of multitasking, working through the finer details while still seeing the big picture
  • Have excellent verbal and written skills, and the ability to communicate effectively and efficiently with individuals at all levels
  • Have strong analytical and interpersonal skills, and enjoy working independently
 

Investigator

Investigators at the Ontario Ombudsman are responsible for both leading and working as a team on various investigative files. As an investigator, you will be accountable for investigations from inception to completion, which includes identifying issues, interviewing witnesses, and gathering and analyzing information, as well as writing clear and comprehensive reports. Your work will play a crucial role in the development of the Ombudsman’s recommendations to improve governance.

This opportunity will appeal to investigators who are keen to be part of a world-class investigations team that deals with a diverse range of administrative fairness and maladministration issues.

ABOUT YOU
Successful candidates will have the following:
  • University degree (in a field such as law, psychology, political science, public administration) with a minimum of 2 years experience in investigations and/or administrative oversight
  • Recent experience (within last 3 years) working in an oversight function
  • Demonstrated experience in developing and executing investigation plans
  • Well-developed research and analytical skills
  • Experience preparing well-written, detailed reports
  • Working knowledge of provincial government organizations, boards and agencies, as well as knowledge of the Ombudsman Act
  • Proven ability to interview individuals at all organizational levels, as well as strong interpersonal skills, including the ability to manage and defuse emotionally-charged situations
  • Demonstrated commitment to quality in service delivery and application of administrative fairness
 

Read full job description here

Apply here


Accommodation will be provided in accordance with the Ontario Human Rights Code. 
All applications must be received by March 31, 2017 at 11:59 p.m.
 
Please Note: Only applicants selected for interview will be contacted. Moving expenses will not be paid. This is a unionized position. Starting salary for this position is $76,080/year.
  

As part of the Early Resolutions team, you’ll be the first contact for people coming to the Ontario Ombudsman’s office with complaints about the Ontario government. Early Resolution Officers (EROs) triage and analyze complaints to clearly identify issues and determine how to resolve them or when to escalate them. EROs must be able to capably frame issues for escalation and for regular reporting to senior management. Each ERO manages a caseload of files, as well as assists with trend analysis to identify complaint patterns and potential systemic issues. In addition to receiving complaints by email and letter, EROs use their active listening and interviewing skills to take complaints over the phone and in person, at times dealing with complainants who may require special accommodation, or who may be frustrated and distressed by their experience with different government organizations.

This opportunity will appeal to people who are keen to develop innovative solutions within a structured framework and while respecting existing processes and procedures. Successful candidates are both analytical and empathetic, and enjoy working independently as well as collaboratively. Opportunities to work on complaints in French for bilingual candidates.

ABOUT YOU

Successful candidates will have the following:
  • A minimum of two years experience providing intake and complaint handling services in a similar organization
  • Post-secondary education in social sciences or law
  • Demonstrated experience in analyzing and identifying issues without injecting opinion or acting as an advocate
  • Ability to bring innovative thinking to an issue, while working within a prescribed framework
  • Capable of multitasking, balancing the need to resolve issues quickly with an effective and thorough analysis
  • Demonstrated ability to communicate with individuals who are distressed, emotionally distraught or who may require special accommodation
  • Excellent verbal and written skills, and ability to communicate effectively and efficiently with individuals at all levels
  • Self-starter with a proven ability to work independently and with a team
  • Preference will be given to candidates with experience related to provincial government organizations including boards, tribunals and agencies
  • Familiarity with social media and new technology is an asset
 

This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals. You will have the opportunity to directly resolve individual problems, as well as participate in broader investigations which contribute to systemic change and improved public policy and administration.
 

We are hiring both permanent and contract positions. Accommodation will be provided in accordance with the Ontario Human Rights Code. 
All applications must be received by March 31, 2017 at 11:59 p.m.

Please Note: Only applicants selected for interview will be contacted. Moving expenses will not be paid. This is a unionized position. Starting salary for this position is $65,524/year.

Executive Administrative Assistant

The Executive Administrative Assistant will report to the Deputy Ombudsman, providing administrative assistance on a wide variety of complex and sensitive issues and tasks.  He or she will also support the Director of Investigations and the Director of Early Resolutions as required, and serve as back-up support to the Executive Administrative Assistant to the Ombudsman. Responsibilities will include supporting the Deputy Ombudsman with administrative tasks including scheduling and coordinating meetings, reviewing and managing incoming and outgoing communications, coordinating travel and accommodations, drafting and finalizing correspondence, organizing events and handling calendar management.

ABOUT YOU

Successful candidates will have the following:
  • University degree in a discipline related to the work of the office (social sciences, public administration, business, law) or equivalent experience
  • A minimum of three to five years’ experience providing administrative support at the executive level in a similar organization
  • Experience working with senior public sector and/or government officials and exposure to the workings of provincial government
  • Excellent organizational skills with ability to prioritize work and multitask
  • A high level of discretion and judgement
  • Strong interpersonal and communication skills
  • Collaborative, team approach to work
  • Knowledge of government organizations and their administrative processes
  • Proficiency in French would be an asset 


Accommodation will be provided in accordance with the Ontario Human Rights Code.   
All applications must be received by 11:59 pm on Friday, February 24, 2017. 

Please Note: Only applicants selected for an interview will be contacted. Moving expenses will not be paid.

Administrative Assistant

This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals. You will provide support to an organization that contributes to systemic change and improved public policy and administration for Ontarians.

The Administrative Assistant will provide administrative support to the Early Resolutions Managers and their staff and serves as back up for the Records and Archives Technician, and the Receptionist.  Responsibilities will include opening complaints, drafting and sending correspondence, data entry, coordinating and supporting meetings, organizing travel and/or accommodation arrangements, conference registration, maintaining supplies and equipment, and various scheduling duties.

 

ABOUT YOU

Successful candidates will have the following:

  • A minimum of two years’ experience as an Administrative Assistant providing support at the managerial level in a similar organization
  • Working knowledge of drafting and formatting correspondence in Microsoft Word; setting up, tracking data, and manipulating Microsoft Excel spreadsheets; preparing and editing presentations in Microsoft PowerPoint
  • Attention to detail with strong editing and proofreading skills
  • Experience working in and providing support within a professional environment
  • Hands-on experience working with an information database
  • Ability to prioritize work and multitask
  • Takes pride in the efficient functioning of a team and department
  • Ability to problem-solve issues typically arising in an office environment
  • Knowledge of government organizations and their administrative processes
  • Ability to communicate orally and/or in writing in French will be an asset
 

Read the full job description here

Apply here


Accommodation will be provided in accordance with the Ontario Human Rights Code. All applications must be received by 11:59 pm on Friday, March 31, 2017. 

Please Note: Only applicants selected for an interview will be contacted. Moving expenses will not be paid. This is a unionized position. Starting salary for this position is $45,532/year.


INFORMATION OFFICER

As part of the Early Resolutions team, you’ll be the first contact for people reaching out to the Ontario Ombudsman’s office by fax, email, or through the online complaint form. The Information Officer conducts the preliminary assessment of the complaint, analyzes and identifies the issues, and escalates serious, sensitive, high-profile and systemic complaints to managers. In managing his or her caseload, the Information Officer conducts research and communicates with complainants through phone, email, or letter. The Information Officer supports teammates by researching topics and generating statistical reports.

This opportunity will appeal to people who enjoy working collaboratively to resolve complex individual issues. Successful candidates are analytical, detail-oriented, confidential, and empathetic.

 

ABOUT YOU

Successful candidates will have the following:

  • Recent experience in a complaint intake role, and in providing information and referrals in a similar organization
  • Post-secondary education in social sciences or in a related field
  • Excellent verbal and written skills
  • Ability to communicate effectively and efficiently with individuals at all levels
  • Ability to review and document complaints, assess jurisdiction, and identify and flag potential systemic issues
  • Proven ability to conduct research, review and analyze information, and summarize issues
  • Ability to multitask and prioritize a high-volume workload while responding appropriately to time-sensitive and serious issues
  • Experience using a complaints management database is considered an asset
  • Preference will be given to candidates with experience working with provincial government organizations including boards, tribunals and agencies

This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals. You will have the opportunity to deal with complaints and inquiries from members of the public and be entrusted with a high level of confidentiality. This is your opportunity to work with a certain degree of autonomy and develop and grow along with the organization. We emphasize a hard-working, productive environment that encourages professional development and teamwork. 

Read the full job description here

Apply here

Accommodation will be provided in accordance with the Ontario Human Rights Code. All applications must be received by 11:59 p.m. on March 31, 2017.

Please Note: Only applicants selected for interview will be contacted. Moving expenses will not be paid. This is a unionized position. New hires will be paid at the starting rate of $58,730.