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Current Opportunities

About the Ombudsman, the Office and its history
 

Current Opportunities 

   
We're always looking for resumes. Work with us!
We’re proud to be an office of dedicated, hard-working professionals who are motivated by social justice and procedural fairness within the public sector.

About Us

The Ombudsman is an independent, impartial office of the Legislature that resolves and investigates public complaints about Ontario government organizations and municipalities, universities and school boards. The Ombudsman recommends solutions to individual and systemic administrative problems, and promotes fairness, accountability and transparency in the public sector.


Current opportunities:

  • Possess a strong foundation in their chosen field and are open to learning and employing new ways of working
  • Can think innovatively within a structured framework, respecting existing processes and procedures
  • Are capable of multitasking, working through the finer details while still seeing the big picture
  • Have excellent verbal and written skills, and the ability to communicate effectively and efficiently with individuals at all levels
  • Have strong analytical and interpersonal skills, and enjoy working independently
  


As part of the Early Resolutions team, you’ll be the first contact for people coming to the Ontario Ombudsman’s office with complaints about the Ontario government. Early Resolution Officers (EROs) triage and analyze complaints to clearly identify issues and determine how to resolve them or when to escalate them. EROs must be able to capably frame issues for escalation and for regular reporting to senior management. Each ERO manages a caseload of files, as well as assists with trend analysis to identify complaint patterns and potential systemic issues. In addition to receiving complaints by email and letter, EROs use their active listening and interviewing skills to take complaints over the phone and in person, at times dealing with complainants who may require special accommodation, or who may be frustrated and distressed by their experience with different government organizations.

This opportunity will appeal to people who are keen to develop innovative solutions within a structured framework and while respecting existing processes and procedures. Successful candidates are both analytical and empathetic, and enjoy working independently as well as collaboratively. Opportunities to work on complaints in French for bilingual candidates.

ABOUT YOU

Successful candidates will have the following:
  • A minimum of two years experience providing intake and complaint handling services in a similar organization
  • Post-secondary education in social sciences or law
  • Demonstrated experience in analyzing and identifying issues without injecting opinion or acting as an advocate
  • Ability to bring innovative thinking to an issue, while working within a prescribed framework
  • Capable of multitasking, balancing the need to resolve issues quickly with an effective and thorough analysis
  • Demonstrated ability to communicate with individuals who are distressed, emotionally distraught or who may require special accommodation
  • Excellent verbal and written skills, and ability to communicate effectively and efficiently with individuals at all levels
  • Self-starter with a proven ability to work independently and with a team
  • Preference will be given to candidates with experience related to provincial government organizations including boards, tribunals and agencies
  • Familiarity with social media and new technology is an asset
 

This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals. You will have the opportunity to directly resolve individual problems, as well as participate in broader investigations which contribute to systemic change and improved public policy and administration.
 

We are hiring both permanent and contract positions. Accommodation will be provided in accordance with the Ontario Human Rights Code. 

All applications must be received by July 28, 2017 at 11:59 p.m.

Please Note: Only applicants selected for interview will be contacted. Moving expenses will not be paid. This is a unionized position. Starting salary for this position is $67,238/year.


Counsel (2 Full-time Permanent Positions)


Every day, our Legal Counsel positively impact Ontarians, investigating serious and complex cases, preparing investigative reports, negotiating changes to practices, policies and legislation, and providing legal advice and support to the Ombudsman’s operations. Working as a member of a collaborative and high-performing team of lawyers, Legal Counsels’ work may also include policy development, contract preparation, outreach and litigation. 

Consider joining our team if you have a special interest in public sector oversight, investigations and administrative law.  

 

Applicants must have: 

  • A minimum of 2 years experience as legal counsel, and be licensed by the Law Society of Upper Canada
  • Good working experience researching, analyzing and applying administrative law or in other relevant areas of practice
  • Demonstrated ability to research complex issues, use sound judgment, and provide legal advice and support
  • Strong written and oral communication skills
  • Proven ability to work independently and as part of a collaborative team
  • Strong interpersonal skills with the capacity to coach others through complex issues
  • Experience with municipal or education law and/or experience conducting administrative investigations would be considered an asset


 Read the full job description here

Apply here


Accommodation will be provided in accordance with the Ontario Human Rights Code. 

All applications must be received by 5p.m. on July 28, 2017.

Please Note: 
Only applicants selected for an interview will be contacted. Moving expenses will not be paid.


Senior Counsel


Every day, our legal team positively impacts Ontarians, investigating serious and complex cases, preparing investigative reports, negotiating changes to practices, policies and legislation, and providing legal advice and support to the Ombudsman’s operations.
Reporting to General Counsel, Senior Counsel is responsible for implementing the strategic direction of the legal team through mentoring and leadership, including responsibility for the legal student program. In this focused and high-performing team, the Senior Counsel also handles a caseload of escalated and challenging files.

Consider joining our team if you have a special interest in public sector oversight, investigations and administrative law.  

 

Applicants must have: 

  • A minimum of 8-12 years experience in administrative or public law with a minimum of 5 years leading and mentoring Counsel  
  • Licence from the Law Society of Upper Canada
  • Exceptional written and oral communication skills
  • Proven ability to work independently and as part of a collaborative team
  • Experience conducting administrative investigations in an oversight environment
  • Strong interpersonal skills with the capacity to coach others through complex issues
  • Superior personal and professional integrity
  • Experience in education or municipal law would be considered an asset



Accommodation will be provided in accordance with the Ontario Human Rights Code.

All applications must be received by 5p.m. on July 28, 2017.

Please Note: 
Only applicants selected for an interview will be contacted. Moving expenses will not be paid. 



Legal Student - Summer


Under the direction of General Counsel, the Summer Law Student will have the opportunity to support initiatives that resolve systemic and individual issues for the citizens of Ontario.  This work can include legal research and writing, and assisting our legal team with complex cases, including conducting complaint reviews and investigations.

This opportunity will appeal to individuals who are intrigued by working in the public service. Successful candidates are those who enjoy collaborating with others while working independently to fulfill their responsibilities. 
 
ABOUT YOU

Successful candidates will have the following: 

  • Successful completion of the second year of law school
  • Demonstrated interest and competency in public service, administrative, education and/or municipal law
  • Legal experience in either a paid or volunteer capacity
  • Demonstrated experience researching legal issues using a variety of sources
  • Superb interpersonal and analytical skills
  • Self-starter with a proven ability to work independently and within a team
  • Familiarity with social media and new technology is an asset      


This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals.
 



With your application please include your resume, cover letter, law school transcript, and a list of references.

All applications must be received by 5:00 pm on August 21, 2017.  

Accommodation will be provided in accordance with the Ontario Human Rights Code.

We thank all applicants for their interest; only candidates selected for an interview will be contacted.

Please Note: Moving expenses will not be paid.
 


Administrative Assistant

The Administrative Assistant will provide administrative support to the Early Resolutions Managers and their staff and, serves as back up to the Records and Archives Technician and Receptionist. Responsibilities will include opening complaints, drafting and sending correspondence, data entry, coordinating and supporting meetings, organizing travel and/or accommodation arrangements, conference registration, maintaining supplies and equipment, and various scheduling duties.  


ABOUT YOU

Successful candidates will have the following:

  • A minimum of two years’ experience as an Administrative Assistant providing support at the managerial level in a similar organization
  • Working knowledge of drafting and formatting correspondence in Microsoft Word, setting up, tracking data, and manipulating Microsoft Excel spreadsheets, preparing and editing presentations in Microsoft Power Point
  • Attention to detail with strong editing and proof reading skills
  • Experience working in and providing support within a professional environment
  • Hands-on experience working with an information database
  • Ability to prioritize work and multitask
  • Takes pride in the efficient functioning of a team and department
  • Ability to problem solve typical office environment issues
  • Knowledge of government organizations and their administrative processes
  • Ability to communicate orally and/or in writing in French will be an asset


This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals. You will provide support to the organizational mandate which contributes to systemic change and improved public policy and administration for Ontarians.

 

Interested candidates are invited to apply by visiting the careers page of our website:  

 

Read the full job description here

Apply here


Accommodation will be provided in accordance with the Ontario Human Rights Code.

All applications must be received July 28, 2017 at 11:59 p.m.

Please Note: Only applicants selected for an interview will be contacted. Moving expenses will not be paid. This is a unionized position. Starting salary for this position is $45,532/year.