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Current Opportunities 



 
We're always looking for resumes. Work with us!

We’re proud to be an office of dedicated, hard-working professionals who are motivated by social justice and procedural fairness within the public sector.

 

We look for people who:

  • Possess a strong foundation in their chosen field and are open to learning and employing new ways of working
  • Can think innovatively within a structured framework, respecting existing processes and procedures
  • Are capable of multitasking, working through the finer details while still seeing the big picture
  • Have excellent verbal and written skills, and the ability to communicate effectively and efficiently with individuals at all levels
  • Have strong analytical and interpersonal skills, and enjoy working independently
 
Interested candidates should submit their applications here​.




Investigator


The Ontario Ombudsman is an independent Officer of the Legislature. In 2014-2015, the Ombudsman’s Office handled some 23,000 complaints from the public about provincial government problems, through early resolution and investigation. From increased newborn screening to enhanced security of Ontario’s lotteries to access to cancer drugs, the Office’s work has resulted in positive systemic change benefitting millions of Ontarians.

Investigators at the Ontario Ombudsman are responsible for both leading and working as a team on various investigative files. As an investigator, you will be accountable for investigations from inception to completion, which includes identifying issues, interviewing witnesses, and gathering and analyzing information, as well as writing clear and comprehensive reports. Your work will play a crucial role in the development of the Ombudsman’s recommendations to improve governance.

This opportunity will appeal to investigators who are keen to be part of a world-class investigations team that deals with a diverse range of administrative fairness and maladministration issues.


ABOUT YOU

Successful candidates will have the following:

• University degree (in a field such as law, psychology, political science, public administration) with a minimum of 2 years experience in investigations and/or administrative oversight
• Recent experience (within last 3 years) working in an oversight function
• Demonstrated experience in developing and executing investigation plans
• Well-developed research and analytical skills
• Experience preparing well-written, detailed reports
• Working knowledge of provincial government organizations, boards and agencies, as well as knowledge of the Ombudsman Act
• Proven ability to interview individuals at all organizational levels, as well as strong interpersonal skills, including the ability to manage and defuse emotionally-charged situations
• Demonstrated commitment to quality in service delivery and application of administrative fairness


Interested candidates must submit their application to Human Resources, outlining how their skills and abilities meet the requirements of the position, along with an up to date resume.

Read full job description here




Accommodation will be provided in accordance with the Ontario Human Rights Code.

All applications must be received by 5pm Tuesday, May 31, 2016.

Please Note: Only applicants selected for interview will be contacted. Moving expenses will not be paid.

This is a unionized position. Salary for this position starts at $ 76,080/year.
 


Articling StudenT (2017-2018)

The Ontario Ombudsman is an independent Officer of the Legislature. In 2014-2015, the Ombudsman’s Office handled some 23,000 complaints from the public about provincial government problems, through early resolution and investigation. From increased newborn screening to enhanced security of Ontario’s lotteries to access to cancer drugs, the Office’s work has resulted in positive systemic change benefitting millions of Ontarians.

Under the direction of General Counsel, the Articling Student will manage a caseload of files. During your employment at our office, you will be involved in all facets of our work and will provide a range of legal services, including legal advice and research, investigation of complaints, legal representation, policy development, and outreach.  
 
 
ABOUT YOU

Successful candidates will have the following:   
  • Completion of the prerequisites required to participate in the Law Society of Upper Canada Articling Program
  • Demonstrated interest and competency in Administrative Law
  • Balanced legal background including education and hands on experience, paid or volunteer, which includes working with clients and researching legislation and issues
  • Superb interpersonal and analytical skills
  • Self-starter with a proven ability to work independently and within a team
  • Familiarity with social media and new technology is an asset      

This is a unique opportunity to develop your hands on legal skills by working with a team of legal professionals dedicated to administrative fairness.
 

All applications should include:
  • Cover letter detailing your interest in our office and your related experience,
  • Detailed resume, 
  • Writing sample, 
  • Law school transcripts, and 
  • Reference list

Note: 
When uploading documents to your profile, the maximum size allowed per document is 1MB.  Please ensure the document file name file extension is all lower case (i.e. .pdf and not .PDF).  If you are having difficulty attaching documents, please contact the technical support number you can access by clicking the “question mark” icon on the top right side of the screen.

All applications must be received by Friday, July 1, 2016 at 5:00 pm.

Accommodation will be provided in accordance with the Ontario Human Rights Code. We thank all applicants for their interest.

 Please Note: Moving expenses will not be paid.


Early Resolutions Officer


File #:                                 Permanent and Contract
 
Team:                                 Operations
 
Reports To:                         Manager, Early Resolutions
 
 
The Ontario Ombudsman is an independent Officer of the Legislature. In 2014-2015, the Ombudsman’s Office handled some 23,000 complaints from the public about provincial government problems, through early resolution and investigation. From increased newborn screening to enhanced security of Ontario’s lotteries to access to cancer drugs, the Office’s work has resulted in positive systemic change benefitting millions of Ontarians.
 
As part of the Early Resolutions team, you’ll be the first contact for people coming to the Ontario Ombudsman’s office with complaints about the Ontario government. Early Resolution Officers (EROs) triage and analyze complaints to clearly identify issues and determine how to resolve them or when to escalate them. EROs must be able to capably frame issues for escalation and for regular reporting to senior management. Each ERO manages a caseload of files, as well as assists with trend analysis to identify complaint patterns and potential systemic issues. In addition to receiving complaints by email and letter, EROs use their active listening and interviewing skills to take complaints over the phone and in person, at times dealing with complainants who may require special accommodation, or who may be frustrated and distressed by their experience with different government organizations.
 
This opportunity will appeal to people who are keen to develop innovative solutions within a structured framework and while respecting existing processes and procedures. Successful candidates are both analytical and empathetic, and enjoy working independently as well as collaboratively. Opportunities to work on complaints in French for bilingual candidates.
 
ABOUT YOU
Successful candidates will have the following:
 
·      A minimum of two years experience providing intake and complaint handling services in a similar organization
·      Post-secondary education in social sciences or law
·      Demonstrated experience in analyzing and identifying issues without injecting opinion or acting as an advocate
·      Ability to bring innovative thinking to an issue, while working within a prescribed framework
·      Capable of multitasking, balancing the need to resolve issues quickly with an effective and thorough analysis
·      Demonstrated ability to communicate with individuals who are distressed, emotionally distraught or who may require special accommodation
·      Excellent verbal and written skills, and ability to communicate effectively and efficiently with individuals at all levels
·      Self-starter with a proven ability to work independently and with a team
·      Preference will be given to candidates with experience related to provincial government organizations including boards, tribunals and agencies
·      Familiarity with social media and new technology is an asset
 
This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals. You will have the opportunity to directly resolve individual problems, as well as participate in broader investigations which contribute to systemic change and improved public policy and administration.
 
  
 
Accommodation will be provided in accordance with the Ontario Human Rights Code.
All applicants must be received by Friday, June 3, 2016.
 
Please Note: Only applicants selected for interview will be contacted. Moving expenses will not be paid. This is a unionized position. Starting salary for this position is $65,524/year.



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