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Current Opportunities 






Articling student 2016-2017

 
The Ontario Ombudsman is an independent Officer of the Legislature. In 2014-2015, the Ombudsman’s Office handled some 23,000 complaints from the public about provincial government problems, through early resolution and investigation. From increased newborn screening to enhanced security of Ontario’s lotteries to access to cancer drugs, the Office’s work has resulted in positive systemic change benefitting millions of Ontarians.
 
Under the direction of Senior Counsel, the Articling Student will manage a caseload of files. During your employment at our office, you will be involved in all facets of our work and will provide a range of legal services, including legal advice and research, investigation of complaints, legal representation, policy development, and outreach.  
 
ABOUT YOU
Successful candidates will have the following:  
 
·      Eligible to participate in the Law Society of Upper Canada Articling Program
·      Demonstrated interest and competency in Administrative Law
·      Balanced background including education and hands on experience, either paid or volunteer
·      Superb interpersonal and analytical skills
·      Self-starter with a proven ability to work independently and within a team
·      Familiarity with social media and new technology is an asset      
 
This is a unique opportunity to develop your hands on legal skills by working with a team of legal professionals dedicated to administrative fairness. 
 
 
Interested candidates should submit their applications here. If the link does not work, please email careers@ombudsman.on.ca. The application should include:
·      A cover letter detailing your interest in our office and your related experience,
·      A detailed resume, and
·      A copy of you law school and undergrad transcripts
 
Accommodation will be provided in accordance with the Ontario Human Rights Code. All applications must be received by 5:00 pm on February 13, 2016.   We thank all applicants for their interest; candidates selected for the short list may be asked to provide a writing sample.    
 

Please Note: Moving expenses will not be paid. 
 




Early Resolutions Officer


File #:                                 Permanent and Contract
 
Team:                                 Operations
 
Reports To:                         Manager, Early Resolutions
 
Salary Range:                     $62,971 to $78,715
 
 
The Ontario Ombudsman is an independent Officer of the Legislature. In 2014-2015, the Ombudsman’s Office handled some 23,000 complaints from the public about provincial government problems, through early resolution and investigation. From increased newborn screening to enhanced security of Ontario’s lotteries to access to cancer drugs, the Office’s work has resulted in positive systemic change benefitting millions of Ontarians.
 
As part of the Early Resolutions team, you’ll be the first contact for people coming to the Ontario Ombudsman’s office with complaints about the Ontario government. Early Resolution Officers (EROs) triage and analyze complaints to clearly identify issues and determine how to resolve them or when to escalate them. EROs must be able to capably frame issues for escalation and for regular reporting to senior management. Each ERO manages a caseload of files, as well as assists with trend analysis to identify complaint patterns and potential systemic issues. In addition to receiving complaints by email and letter, EROs use their active listening and interviewing skills to take complaints over the phone and in person, at times dealing with complainants who may require special accommodation, or who may be frustrated and distressed by their experience with different government organizations.
 
This opportunity will appeal to people who are keen to develop innovative solutions within a structured framework and while respecting existing processes and procedures. Successful candidates are both analytical and empathetic, and enjoy working independently as well as collaboratively. Opportunities to work on complaints in French for bilingual candidates.
  
 
ABOUT YOU
Successful candidates will have the following:
 
·      A minimum of two years experience providing intake and complaint handling services in a similar organization
·      Post-secondary education in social sciences or law
·      Demonstrated experience in analyzing and identifying issues without injecting opinion or acting as an advocate
·      Ability to bring innovative thinking to an issue, while working within a prescribed framework
·      Capable of multitasking, balancing the need to resolve issues quickly with an effective and thorough analysis
·      Demonstrated ability to communicate with individuals who are distressed, emotionally distraught or who may require special accommodation
·      Excellent verbal and written skills, and ability to communicate effectively and efficiently with individuals at all levels
·      Self-starter with a proven ability to work independently and with a team
·      Preference will be given to candidates with experience working with provincial government organizations including boards, tribunals and agencies
·      Familiarity with social media and new technology is an asset
 
This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals. You will have the opportunity to directly resolve individual problems, as well as participate in broader investigations which contribute to systemic change and improved public policy and administration.
 
 
Interested candidates should submit their applications here. If the link does not work, please email careers@ombudsman.on.ca . 
 
 
Accommodation will be provided in accordance with the Ontario Human Rights Code.
All applicants must be received by Friday, February 29, 2016.
 
Please Note: Only applicants selected for interview will be contacted. Moving expenses will not be paid. This is a unionized position.  New hires will be paid at the starting rate of $62,971.



We're always looking for resumes. Work with us! 

We’re proud to be an office of dedicated, hard-working professionals who are motivated by social justice and procedural fairness within the public sector.

 

We look for people who:

  • Possess a strong foundation in their chosen field and are open to learning and employing new ways of working
  • Can think innovatively within a structured framework, respecting existing processes and procedures
  • Are capable of multitasking, working through the finer details while still seeing the big picture
  • Have excellent verbal and written skills, and the ability to communicate effectively and efficiently with individuals at all levels
  • Have strong analytical and interpersonal skills, and enjoy working independently 

Interested candidates should submit their applications here. If the link does not work, please email careers@ombudsman.on.ca. 

 

  


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