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Current Opportunities

About the Ombudsman, the Office and its history
 

Current Opportunities 

   
We're always looking for resumes. Work with us!
We’re proud to be an office of dedicated, hard-working professionals who are motivated by social justice and procedural fairness within the public sector.

About Us

The Ombudsman is an independent, impartial office of the Legislature that resolves and investigates public complaints about Ontario government organizations and municipalities, universities and school boards. The Ombudsman recommends solutions to individual and systemic administrative problems, and promotes fairness, accountability and transparency in the public sector.


Current opportunities:

  • Possess a strong foundation in their chosen field and are open to learning and employing new ways of working
  • Can think innovatively within a structured framework, respecting existing processes and procedures
  • Are capable of multitasking, working through the finer details while still seeing the big picture
  • Have excellent verbal and written skills, and the ability to communicate effectively and efficiently with individuals at all levels
  • Have strong analytical and interpersonal skills, and enjoy working independently
  

As part of the Early Resolutions team, you’ll be the first contact for people coming to the Ontario Ombudsman’s office with complaints about the Ontario government. Early Resolution Officers (EROs) triage and analyze complaints to clearly identify issues and determine how to resolve them or when to escalate them. EROs must be able to capably frame issues for escalation and for regular reporting to senior management. Each ERO manages a caseload of files, as well as assists with trend analysis to identify complaint patterns and potential systemic issues. In addition to receiving complaints by email and letter, EROs use their active listening and interviewing skills to take complaints over the phone and in person, at times dealing with complainants who may require special accommodation, or who may be frustrated and distressed by their experience with different government organizations.

This opportunity will appeal to people who are keen to develop innovative solutions within a structured framework and while respecting existing processes and procedures. Successful candidates are both analytical and empathetic, and enjoy working independently as well as collaboratively. Opportunities to work on complaints in French for bilingual candidates.

ABOUT YOU

Successful candidates will have the following:
  • A minimum of two years experience providing intake and complaint handling services in a similar organization
  • Post-secondary education in social sciences or law
  • Demonstrated experience in analyzing and identifying issues without injecting opinion or acting as an advocate
  • Ability to bring innovative thinking to an issue, while working within a prescribed framework
  • Capable of multitasking, balancing the need to resolve issues quickly with an effective and thorough analysis
  • Demonstrated ability to communicate with individuals who are distressed, emotionally distraught or who may require special accommodation
  • Excellent verbal and written skills, and ability to communicate effectively and efficiently with individuals at all levels
  • Self-starter with a proven ability to work independently and with a team
  • Preference will be given to candidates with experience related to provincial government organizations including boards, tribunals and agencies
  • Familiarity with social media and new technology is an asset
 

This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals. You will have the opportunity to directly resolve individual problems, as well as participate in broader investigations which contribute to systemic change and improved public policy and administration.
 

We are hiring both permanent and contract positions. Accommodation will be provided in accordance with the Ontario Human Rights Code. 

All applications must be received by May 26, 2017 at 11:59 p.m.

Please Note: Only applicants selected for interview will be contacted. Moving expenses will not be paid. This is a unionized position. Starting salary for this position is $67,238/year.

 

INFORMATION OFFICER

As part of the Early Resolutions team, you’ll be the first contact for people reaching out to the Ontario Ombudsman’s office by fax, email, or through the online complaint form. The Information Officer conducts the preliminary assessment of the complaint, analyzes and identifies the issues, and escalates serious, sensitive, high-profile and systemic complaints to managers. In managing his or her caseload, the Information Officer conducts research and communicates with complainants through phone, email, or letter. The Information Officer supports teammates by researching topics and generating statistical reports.

This opportunity will appeal to people who enjoy working collaboratively to resolve complex individual issues. Successful candidates are analytical, detail-oriented, confidential, and empathetic.

Read the full job description here

Apply here

Accommodation will be provided in accordance with the Ontario Human Rights Code. All applications must be received by 11:59 p.m. on May 26, 2017.

Please Note: Only applicants selected for interview will be contacted. Moving expenses will not be paid. This is a unionized position. New hires will be paid at the starting rate of $59,670.


Communications Officer

As a Communications Officer, you’ll be part of a versatile, dynamic team that handles all types of media, organizes events and outreach with the public and stakeholders, and curates all of the Ombudsman’s print and digital communications – in English and French. If you’re a bilingual, media-savvy communicator who’s passionate about public service and government accountability, this position is for you.

Description

YOU: 

  • Have excellent writing and editing skills, whether you’re drafting a two-page press release, editing a 50-page report, or writing a 140-character tweet on the fly
  • Are creative and interested in new ideas, with an eye for trends and useful new tools
  • Have experience monitoring traditional and social media
  • Are an experienced event planner, adept at co-ordinating logistics and liaising with outside organizations
  • Are able to distil complicated and nuanced ideas into plain language
  • Have digital photography and video skills
  • Can produce speeches and PowerPoint presentations for a range of presenters and audiences
  • Can nimbly manage competing priorities in a busy environment
  • Are a self-starter, capable of working independently and in a small team
  • Understand the value of independent oversight of the public sector
  • Can read and write fluently in both English and French
  • Have a background in communications, journalism and/or government 

 WE: 

  • Are always looking for new ways to reach the public 
  • Built the world’s first Ombudsman following on social media 
  • Handle hundreds of news media requests per year 
  • Produce print products, web content, videos, photos, speeches and slide presentations – all in English and French, and almost all in-house 
  • Keep our followers, stakeholders and staff informed and connected 
  • Network with and train ombudsmen and other watchdogs across the globe 
  • Work in a progressive, fast-paced environment     

 

THE DETAILS: 

This is a permanent full-time position. The position reports to the Director of Communications and is managed by the Manager, Communications.   

The main areas of responsibility for Communications Officers are maintaining the Ombudsman’s social media presence, monitoring news and social media, producing communications materials and web content (print, digital, video), and
liaising with stakeholders to seek out, develop, implement, and co-ordinate engagement opportunities across the broader public sector.

  
Applicants must have: 

  • A post-secondary degree in communications, journalism or a related field 
  • At least three years’ work experience that includes working with social media, traditional communications and media relations 
  • Knowledge of major social media platforms, website management, and analytics tools 
  • Strong communications skills and the ability to manage competing priorities
  • Fluent English and French speaking and writing skills
  • Superior research skills

 

HOW TO APPLY:
Please include a cover letter with your résumé, describing: 

  • What makes you a great communications specialist 
  • Your competency in French 
  • Your specific experience/achievements in communications
  • Why you’d like to work in the public sector and specifically for the Ombudsman’s Office

 Read the full job description here

Apply here


All applications must be received by 11:59 p.m. on Friday, May 26, 2017.

Accommodation will be provided in accordance with the Ontario Human Rights Code. 

Please Note:  This is a unionized position. New hires will be paid at the starting rate of
$65,913/year.


Articling Student (2018-2019)


Under the direction of General Counsel, the Articling Student will manage a caseload of files. During your employment at our office, you will be involved in all facets of our work and will provide a range of legal services, including legal advice and research, investigation of complaints, legal representation, policy development, and outreach.
 

ABOUT YOU

Successful candidates will have the following: 

  • Completion of the prerequisites required to participate in the Law Society of Upper Canada Articling Program
  • Demonstrated interest and competency in Administrative Law
  • Balanced legal background including education and hands on experience, paid or volunteer, which includes working with clients and researching legislation and issues
  • Superb interpersonal and analytical skills
  • Self-starter with a proven ability to work independently and within a team
  • Familiarity with social media and new technology is an asset      


This is a unique opportunity to develop your hands on legal skills by working with a team of legal professionals dedicated to administrative fairness. 

Read more about the articling experience at Ombudsman Ontario here.

Candidates will be paid at the rate of $1,285.25 per week.

All applications should include:

  • Cover letter detailing your interest in our office and your related experience
  • Detailed resume
  • Writing sample
  • Law school transcripts


 Read the full job description here

Apply here


Note: When uploading documents to your profile, the maximum size allowed per document is 5MB.  Please ensure the document file name file extension is all lower case (i.e. .pdf and not .PDF). 

Accommodation will be provided in accordance with the Ontario Human Rights Code.  We thank all applicants for their interest; candidates selected for the short list may be asked to provide an additional writing sample.
 

All applications must be received by 5:00 pm on Friday July 7, 2017.

Please Note: Moving expenses will not be paid.   


Manager, Early Resolutions


The Ombudsman is an independent, impartial office of the Legislature that resolves and investigates public complaints about Ontario government organizations and municipalities, universities and school boards. The Ombudsman recommends solutions to individual and systemic administrative problems, and promotes fairness, accountability and transparency in the public sector.

 

The Manager, Early Resolutions manages a team of Early Resolution Officers responsible for taking, assessing, triaging, and responding to complaints from the public about Ontario provincial government organizations. The Manager directly supports the team, as well as the Director of Early Resolutions and the Director of Investigations, in managing workflow, planning strategic direction, and identifying cases for escalation. The Manager provides guidance on preparing documentation and responding appropriately to complainants, government officials and other stakeholders, as well as detects and analyzes complaint trends, and produces relevant statistics and reports.

 

This opportunity will appeal to individuals who enjoy working in the public sector and assisting staff develop their expertise. Successful candidates are both analytical and empathetic, and thrive in a collaborative team environment, and in an office that offers opportunities to work on cases in both English and French.

 

ABOUT YOU

Successful candidates will have the following:

  • Minimum of 2 years managerial experience, preferably in complaints resolution
  • Proven ability to develop and manage employee skills and capabilities
  • Proven ability to use sound judgment and discretion when making decisions
  • Ability to bring innovative thinking to an issue, while working within a prescribed framework
  • Self-starter with a proven ability to work independently and with a team
  • Demonstrated ability to manage demanding workload, focusing on organizational priorities, and adapting to the changing needs of the team
  • Superior writing skills, communicating effectively and efficiently to complainants, governmental officials, stakeholders, and coworkers
  • Preference will be given to candidates with experience working with provincial government organizations including boards, tribunals and agencies
  • Familiarity with social media and new technology an asset

 

This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals. You will have the opportunity to directly resolve individual problems, as well as participate in broader investigations, which contribute to systemic change and improved public policy and administration. 


Read the full job description here (accessible PDF)

Apply here


Accommodation will be provided in accordance with the Ontario Human Rights Code.

All applicants must be received by 11:59 pm on June 7, 2017.


Please Note: Only applicants selected for interview will be contacted. Moving expenses will not be paid.