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Current Opportunities

About the Ombudsman, the Office and its history
 

Current Opportunities 

   
We're always looking for resumes. Work with us!
We’re proud to be an office of dedicated, hard-working professionals who are motivated by social justice and procedural fairness within the public sector.

About Us

The Ombudsman is an independent, impartial office of the Legislature that resolves and investigates public complaints about Ontario government organizations and municipalities, universities and school boards. The Ombudsman recommends solutions to individual and systemic administrative problems, and promotes fairness, accountability and transparency in the public sector.


Current opportunities:

  • Possess a strong foundation in their chosen field and are open to learning and employing new ways of working
  • Can think innovatively within a structured framework, respecting existing processes and procedures
  • Are capable of multitasking, working through the finer details while still seeing the big picture
  • Have excellent verbal and written skills, and the ability to communicate effectively and efficiently with individuals at all levels
  • Have strong analytical and interpersonal skills, and enjoy working independently
  


As part of the Early Resolutions team, you’ll be the first contact for people coming to the Ontario Ombudsman’s office with complaints about the Ontario government. Early Resolution Officers (EROs) triage and analyze complaints to clearly identify issues and determine how to resolve them or when to escalate them. EROs must be able to capably frame issues for escalation and for regular reporting to senior management. Each ERO manages a caseload of files, as well as assists with trend analysis to identify complaint patterns and potential systemic issues. In addition to receiving complaints by email and letter, EROs use their active listening and interviewing skills to take complaints over the phone and in person, at times dealing with complainants who may require special accommodation, or who may be frustrated and distressed by their experience with different government organizations.

This opportunity will appeal to people who are keen to develop innovative solutions within a structured framework and while respecting existing processes and procedures. Successful candidates are both analytical and empathetic, and enjoy working independently as well as collaboratively. Opportunities to work on complaints in French for bilingual candidates.

ABOUT YOU

Successful candidates will have the following:
  • A minimum of two years experience providing intake and complaint handling services in a similar organization
  • Post-secondary education in social sciences or law
  • Demonstrated experience in analyzing and identifying issues without injecting opinion or acting as an advocate
  • Ability to bring innovative thinking to an issue, while working within a prescribed framework
  • Capable of multitasking, balancing the need to resolve issues quickly with an effective and thorough analysis
  • Demonstrated ability to communicate with individuals who are distressed, emotionally distraught or who may require special accommodation
  • Excellent verbal and written skills, and ability to communicate effectively and efficiently with individuals at all levels
  • Self-starter with a proven ability to work independently and with a team
  • Preference will be given to candidates with experience related to provincial government organizations including boards, tribunals and agencies
  • Familiarity with social media and new technology is an asset
 

This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals. You will have the opportunity to directly resolve individual problems, as well as participate in broader investigations which contribute to systemic change and improved public policy and administration.
 

We are hiring both permanent and contract positions. Accommodation will be provided in accordance with the Ontario Human Rights Code. 

All applications must be received by June 30, 2017 at 11:59 p.m.

Please Note: Only applicants selected for interview will be contacted. Moving expenses will not be paid. This is a unionized position. Starting salary for this position is $67,238/year.

 

Articling Student (2018-2019)


Under the direction of General Counsel, the Articling Student will manage a caseload of files. During your employment at our office, you will be involved in all facets of our work and will provide a range of legal services, including legal advice and research, investigation of complaints, legal representation, policy development, and outreach.
 

ABOUT YOU

Successful candidates will have the following: 

  • Completion of the prerequisites required to participate in the Law Society of Upper Canada Articling Program
  • Demonstrated interest and competency in Administrative Law
  • Balanced legal background including education and hands on experience, paid or volunteer, which includes working with clients and researching legislation and issues
  • Superb interpersonal and analytical skills
  • Self-starter with a proven ability to work independently and within a team
  • Familiarity with social media and new technology is an asset      


This is a unique opportunity to develop your hands on legal skills by working with a team of legal professionals dedicated to administrative fairness. 

Read more about the articling experience at Ombudsman Ontario here.

Candidates will be paid at the rate of $1,285.25 per week.

All applications should include:

  • Cover letter detailing your interest in our office and your related experience
  • Detailed resume
  • Writing sample
  • Law school transcripts


 Read the full job description here

Apply here


Note: When uploading documents to your profile, the maximum size allowed per document is 5MB.  Please ensure the document file name file extension is all lower case (i.e. .pdf and not .PDF). 

Accommodation will be provided in accordance with the Ontario Human Rights Code.  We thank all applicants for their interest; candidates selected for the short list may be asked to provide an additional writing sample.
 

All applications must be received by 5:00 pm on Friday July 7, 2017.

Please Note: Moving expenses will not be paid.   


Counsel (2 Full-time Permanent Positions)


Every day, our Legal Counsel positively impact Ontarians, investigating serious and complex cases, preparing investigative reports, negotiating changes to practices, policies and legislation, and providing legal advice and support to the Ombudsman’s operations. Working as a member of a collaborative and high-performing team of lawyers, Legal Counsels’ work may also include policy development, contract preparation, outreach and litigation. 

Consider joining our team if you have a special interest in public sector oversight, investigations and administrative law.  

 

Applicants must have: 

  • A minimum of 2 years experience as legal counsel, and be licensed by the Law Society of Upper Canada
  • Good working experience researching, analyzing and applying administrative law or in other relevant areas of practice
  • Demonstrated ability to research complex issues, use sound judgment, and provide legal advice and support
  • Strong written and oral communication skills
  • Proven ability to work independently and as part of a collaborative team
  • Strong interpersonal skills with the capacity to coach others through complex issues
  • Experience with municipal or education law and/or experience conducting administrative investigations would be considered an asset


 Read the full job description here

Apply here


Accommodation will be provided in accordance with the Ontario Human Rights Code. 

All applications must be received by 5p.m. on July 14, 2017.

Please Note: 
Only applicants selected for an interview will be contacted. Moving expenses will not be paid.


Senior Counsel


Every day, our legal team positively impacts Ontarians, investigating serious and complex cases, preparing investigative reports, negotiating changes to practices, policies and legislation, and providing legal advice and support to the Ombudsman’s operations.
Reporting to General Counsel, Senior Counsel is responsible for implementing the strategic direction of the legal team through mentoring and leadership, including responsibility for the legal student program. In this focused and high-performing team, the Senior Counsel also handles a caseload of escalated and challenging files.

Consider joining our team if you have a special interest in public sector oversight, investigations and administrative law.  

 

Applicants must have: 

  • A minimum of 8-12 years experience in administrative or public law with a minimum of 5 years leading and mentoring Counsel  
  • Licence from the Law Society of Upper Canada
  • Exceptional written and oral communication skills
  • Proven ability to work independently and as part of a collaborative team
  • Experience conducting administrative investigations in an oversight environment
  • Strong interpersonal skills with the capacity to coach others through complex issues
  • Superior personal and professional integrity
  • Experience in education or municipal law would be considered an asset



Accommodation will be provided in accordance with the Ontario Human Rights Code.

All applications must be received by 5p.m. on July 14, 2017.

Please Note: 
Only applicants selected for an interview will be contacted. Moving expenses will not be paid.