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2023-2024 Annual Report

O N TA R I O O N TA R I O ’ S WAT C H D O G Annual Report 2023-2024 Office of the Ombudsman of Ontario O N We T areAdedicated R Ito being O an effective agent of positive change for the people of Ontario. We do this by standing for the rights and well-being of Ontarians, ensuring their voices are …
Ombudsman's Message - Focusing on rights – and the future: It is an honour to present my ninth Annual Report as Ombudsman as this Office prepares to mark its 49th anniversary. The time is ripe for both reflection and forward thinking – and this report, fittingly, does both.  
/en/our-work/annual-reports/2023-2024-annual-report

Submission regarding Proposed Policy Directive Updates for Children's Aid Societies

Submission to the Ministry of Children, Community and Social Services regarding Proposed Policy Directive Updates to Clarify Data Collection and Reporting Requirements for Children's Aid Societies Respecting the New Youth Leaving Care Policy and “Ready, Set, Go” Program Paul Dubé Ombudsman of …
The Ministry of Children, Community and Social Services has requested comments on a regulatory proposal related to amendments to Policy Directive: CW 003-23 — Preparing Youth for Successful Transition from the Care of Children’s Aid Societies.
/en/our-work/submissions-government/submission-regarding-proposed-policy-directive-updates-childrens-aid-societies

Submission regarding Bill 188, Supporting Children's Futures Act, 2024

Submission to the Standing Committee on Social Policy regarding Bill 188, Supporting Children's Futures Act, 2024 Paul Dubé Ombudsman of Ontario May 2024 Overview The Standing Committee on Social Policy is currently considering Bill 188, An Act to amend the Child, Youth and Family Services Act, …
The Standing Committee on Social Policy is currently considering Bill 188, An Act to amend the Child, Youth and Family Services Act, 2017 and various other Acts, also known as the Supporting Children’s Futures Act, 2024.
/en/our-work/submissions-government/submission-regarding-bill-188-supporting-childrens-futures-act-2024

Rights Unrecognized: Mia’s Story

O N TA R I O Rights Unrecognized: Mia’s Story Investigation into the adequacy of services provided by York Region Children’s Aid Society to “Mia” OMBUDSMAN REPORT Paul Dubé, Ombudsman of Ontario April 2024 O N TA R I O 1-800-263-1830 www.ombudsman.on.ca Rights Unrecognized: Mia’s Story DIRECTOR, …
Investigation into the adequacy of services provided by York Region Children’s Aid Society to “Mia”.
/en/our-work/investigations/rights-unrecognized-mias-story

Submission to the Ministry of Education regarding integrity commissioners and meeting procedures for school board trustees

Submission to the Ministry of Education regarding integrity commissioners and meeting procedures for school board trustees Paul Dubé Ombudsman of Ontario April 2024 Overview The Ministry of Education has requested comments on three regulatory proposals related to school board governance and …
The Ministry of Education has requested comments on three regulatory proposals related to school board governance and accountability.
/en/our-work/submissions-government/submission-ministry-education-regarding-integrity-commissioners-and-meeting-procedures-school-board

Submission to the Ministry regarding searches of staff, visitors and young persons at youth justice facilities

Submission to the Ministry of Children, Community and Social Services regarding searches of staff, visitors and young persons at youth justice facilities Paul Dubé Ombudsman of Ontario March 2024 Overview The Ministry of Children, Community and Social Services has requested input on proposed …
The Ministry of Children, Community and Social Services has requested input on proposed regulatory amendments to Ontario Regulation 155/18 under the Child, Youth and Family Services Act, 2017, which would outline additional provisions for searches of staff, visitors and young persons on the premises of youth justice facilities.
/en/our-work/submissions-government/submission-ministry-regarding-searches-staff-visitors-and-young-persons-youth-justice-facilities

Submission to the Ministry of Northern Development regarding the proposed modernization of the Northern Services Boards Act

Submission to the Ministry of Northern Development regarding the proposed modernization of the Northern Services Boards Act Paul Dubé Ombudsman of Ontario March 2024 Overview The Ministry of Northern Development has recently sought feedback on potential changes to the Northern Services Boards Act. …
The Ministry of Northern Development has recently sought feedback on potential changes to the Northern Services Boards Act.
/en/our-work/submissions-government/submission-ministry-northern-development-regarding-proposed-modernization-northern-services-boards

Telephone tag

A Francophone in Eastern Ontario reached out to tell us about her experience as a witness to a situation while camping. She had wanted the police to intervene because it appeared as if a few individuals were harassing some senior citizens, so she contacted the local OPP detachment and 911. She told …
A Francophone in Eastern Ontario reached out to tell us about her experience as a witness to a situation while camping.
/en/our-work/case-stories/telephone-tag

Understanding the bill

A Francophone woman who was in a car crash in the Ottawa region received a bill from the Ministry of Transportation’s Highway Incident Claims Unit. She called and asked to speak to a bilingual employee, but was unable to receive services in French. In response to our inquiry, the Unit told us that …
A Francophone woman who was in a car crash in the Ottawa region received a bill from the Ministry of Transportation’s Highway Incident Claims Unit.
/en/our-work/case-stories/understanding-bill

Continuity at work

While at work, a Francophone man noticed that the Ontario Labour Relations Board (OLRB) had published a notice on its website in English only about a proceeding. The OLRB confirmed to us that the missing French notice was an error. They said there had been a delay in posting the French version, as …
While at work, a Francophone man noticed that the Ontario Labour Relations Board (OLRB) had published a notice on its website in English only about a proceeding.
/en/our-work/case-stories/continuity-work

A true active offer

A man went to a ServiceOntario branch in central west Toronto to get an accent added to his first name on his health card. He asked for service in French, but the branch told him that no bilingual agents were available at the moment. He also noticed that several posters were in English only. The …
A man went to a ServiceOntario branch in central west Toronto to get an accent added to his first name on his health card.
/en/our-work/case-stories/true-active-offer

Unavailable in French

A Francophone woman received a construction notice in English only from Metrolinx, which had been mailed to tenants of a residential building in Toronto. Under the English text it said “ disponible en français ” (“available in French”). The notice was about trees in the woman’s neighbourhood that …
A Francophone woman received a construction notice in English only from Metrolinx, which had been mailed to tenants of a residential building in Toronto.
/en/our-work/case-stories/unavailable-french

Understanding the assessment

A Francophone man required services from the Workplace Safety and Insurance Board (WSIB) after he was injured at work. He needed a full medical examination (physical and psychological). The WSIB referred him to an English-only medical clinic and said he could use interpreters for his examination. …
A Francophone man required services from the Workplace Safety and Insurance Board (WSIB) after he was injured at work.
/en/our-work/case-stories/understanding-assessment

Double encryption

A blind Francophone man complained to us after a designated community health centre in Northern Ontario sent him confidential, encrypted documents regarding his health in English only. Since he couldn’t open these documents by himself, he had to ask someone else for help, disclosing his personal …
A blind Francophone man complained to us after a designated community health centre in Northern Ontario sent him confidential, encrypted documents regarding his health in English only.
/en/our-work/case-stories/double-encryption

When in doubt, ask

A Francophone told us about her partner’s experience after undergoing heart surgery in a partially designated hospital. Her partner received follow-up calls in English from the surgeon, nurses and physical therapist, even though he had asked to receive care in French. We raised these issues with …
A Francophone told us about her partner’s experience after undergoing heart surgery in a partially designated hospital.
/en/our-work/case-stories/when-doubt-ask

How did we do?

A patient at a designated hospital in Northern Ontario told us that on one of her many visits to the hospital, she had noticed multiple unilingual English posters, including one that said “Tell us how we’ve done,” as well as posters in French with errors, including one that misspelled “défense de …
A patient at a designated hospital in Northern Ontario told us that on one of her many visits to the hospital, she had noticed multiple unilingual English posters, including one that said “Tell us how we’ve done,” as well as posters in French with errors, including one that misspelled “défense de vapoter” (vaping prohibited).
/en/our-work/case-stories/how-did-we-do

Patient understanding

A woman in Northern Ontario went to the emergency room of a designated hospital and was greeted by an employee who asked her COVID-19 screening questions in English only. Then, at intake, she could not access services in French. She told us that when she asked a nurse if he spoke French, it “really …
A woman in Northern Ontario went to the emergency room of a designated hospital and was greeted by an employee who asked her COVID-19 screening questions in English only.
/en/our-work/case-stories/patient-understanding

The portal is open

The doctor of a Francophone woman who needed surgery was of the opinion that it would be too risky for her to drive. He sent her file to the Ministry of Transportation’s Driver Medical Review Office to ask them to suspend her driver’s licence. The woman got a letter with a personal identification …
The doctor of a Francophone woman who needed surgery was of the opinion that it would be too risky for her to drive.
/en/our-work/case-stories/portal-open

Zone change

A Franco-Torontonian contacted us to say that the web page for the “Tow Zone” pilot program operated by the Ministry of Transportation showed stickers in English only on the vehicles of authorized towing companies. The page also encouraged visitors to send messages to a unilingual English email …
A Franco-Torontonian contacted us to say that the web page for the “Tow Zone” pilot program operated by the Ministry of Transportation showed stickers in English only on the vehicles of authorized towing companies.
/en/our-work/case-stories/zone-change

Road to improvement

A Francophone man in Northern Ontario called 511 to get information on driving conditions and selected service in French. He could not understand the automated system’s French, so he chose English, which provided better service. RESULT: Our Office raised the issue with the Ministry of …
A Francophone man in Northern Ontario called 511 to get information on driving conditions and selected service in French.
/en/our-work/case-stories/road-improvement