Action reaction

A woman reached out to us after contacting the Ministry of Long-Term Care’s Action Line with concerns about her mother’s death in a long-term care home. She felt the Ministry had failed to respond to her concerns about the medical care given to her mother, who suffered an infection and dehydration in the home before she died.

RESULT: After we raised the case with Ministry officials, they agreed to review the specific issues the woman raised, and conducted an inspection to address her concerns.