Service for a smile

A woman whose daughter had to have an emergency root canal procedure – at a cost of $700 – sought our help in obtaining coverage through Healthy Smiles Ontario, a provincial program that covers dental care for eligible children and youth who are 17 and under.

A woman whose daughter had to have an emergency root canal procedure – at a cost of $700 – sought our help in obtaining coverage through Healthy Smiles Ontario, a provincial program that covers dental care for eligible children and youth who are 17 and under. The child’s dentist had not enrolled her in the program before the surgery, and the mother had waited for months for word on her application for reimbursement.

RESULT: We were able to connect the mother with program officials, who agreed to expedite their review of her claim. She told us: “I really appreciate you following up and being persistent on this.”